NCR Counterpoint Version 8.6.3.0 Release Notes

The following corrections 8.6.3.0 are available in the NCR Counterpoint Service Pack file from cpsp86.zip on the NCR Web site at www.counterpointpos.com. The Service Pack needs to be installed on all LAN/WAN/Standalone, HUB, Remote servers and for each offline workstations where Counterpoint is installed.

Key	Fix Version/s	Tracking Number 1		Tracking Number 2		Customer Description
CP-14374	8.6.3.0		CS0014920		CS0014920		Unable to add a new gridded item, grid dim selections are greyed out - Error: You must define grid details before saving this item..
CP-14257	8.6.3.0		INC000034310848		TAS000016196755		Store settings for minimum profit percent are not being honored in TE/TSTE / The price is below the minimum allowed price.
CP-14242	8.6.3.0		INC000033659938		TAS000015915796		Datamodel change for CP-14013- PO Purchase Order Form does not populate EXT Cost in 8.6.1.
CP-14013	8.6.3.0		INC000033659938		TAS000015915796		PO Purchase Order Form does not populate EXT Cost in 8.6.1.
CP-13875	8.6.3.0		INC000033234582		INC000033234582		REST API is Auto-Assigning the Next Ticket Numbers it is not taking the number from PS_STR_CFG_PS.
CP-12556	8.6.2.0		CSTASK0010182		CS0021255		After editing an order, the drop-ship item received does not update its line type to fully shipped.
CP-14161	8.6.2.0		INC000034029417		TAS000016065611		8.6.1 NCR Device Service API service installer does not set recovery options properly
CP-14070	8.6.2.0		INC000033761148		TAS000015949192		8.6 Error adding Card on file for customer when Ticket entry is opened, but no payment terminal is installed
CP-14068	8.6.2.0		INC000033739000		TAS000015951092		Able to create duplicate Purchase request if TSTE/RTE is left open during an order edit
CP-14020	8.6.2.0		INC000033418252		TAS000015918745		Error when using search in a report that does NOT have the value in the reports / crview crashing
CP-13964	8.6.2.0		INC000033554036		TAS000015880785		Print screenshot from CounterPoint displays unclear and difficult to read fonts that differ from the actual screen if OS is Windows 11.
CP-13913	8.6.2.0		INC000033458423		TAS000015832273		From CP-13576: Updatefrom8.5.7.2.sql fails if multiple non-EMV payment terminals are installed
CP-13464	8.6.2.0		INC000031570105				Leading spaces are allowed in GFC_NO and it cannot be redeemed
CP-13216	8.6.2.0		INC000029285552		TAS000014245083		X-tape Sales by category and Sale by sales rep returns data for all drawer sessions
CP-12877	8.6.2.0		INC000028034912		TAS000013548737		Renumbering an item does not update the im_inv record on offline stations
CP-13871	8.6.1.2		INC000033235117		TAS000015761867		After 8.6.0.1 upgrade, 14 stores all stations are randomly crashing multiple times a day
CP-13789	8.6.1.1		INC000032910415		TAS000015619849		Correct Customer is not used Correct Customer is not used  when performing Validated Returnswhen performing  Validated Returns
CP-13443	8.6.1.1		INC000031385049		TAS000015129423		Line discount on orders not updating.Line discount on orders not updating.
CP-13009	8.6.1.1		INC000026198503		TAS000013729053		Catastrophic failure attempting to access Work Center
CP-12704	8.6.1.1		INC000026866668		TAS000013089041		Inventory Status Report is calucating the wrong Inventory Value for gridded items
CP-12025	8.6.1.1		INC000021775202		TAS000011212796		Drawer Summary History report incorrectly shows over/ short amount for paycodes not set to count/reconcile in  totals
CP-13756	8.6.1.1		INC000032636908		TAS000015530909		Default filter in Order Management not Default filter in Order Management not applying when re-entering OM. applying when re-entering OM.
CP-13747	8.6.1.0		INC000032565249		INC000032565249		PayOnAccount1.rdlc needs 2 corrections
CP-13741	8.6.1.0		INC000032458517		TAS000015488783		Management Hist report showing incorrect comparative dates in report totals
CP-13723	8.6.1.0				INC000032456112		Deposit Forfeit shows in the payments area of the Layaway but it does not show under the Totals area.
CP-13722	8.6.1.0		INC000032441474		TAS000015461342		Unable to use Manual Payment entry to add cards on file in 8.6.0.1 Credit Card # is required error
CP-13719	8.6.1.0		INC000032372113		INC000032372113		Quick Transfer auto-assign value sticks when creating a second Quick Transfer back-to-back.
CP-13576	8.6.1.0		INC000031828908		INC000031828908		Updatefrom8.5.7.2.sql fails if multiple non-EMV payment terminals are installed
CP-13558	8.6.1.0		INC000031827104		INC000031827104		Remove MagneticInk Check Readers from device menu in CP
CP-13460	8.6.1.0		INC000031454154		TAS000015170442		8.5.7.2 001 Sales attempted to be voided by Counterpoint unable to determine why
CP-13432	8.6.1.0		INC000031397191		INC000031397191		When updating to V8.6, if you have multiple CP instances and choose any but the last-installed, we partially upgrade each of TWO instances of Counterpoint
CP-13431	8.6.1.0		INC000031397188		INC000031397188		Missing MSSQL2022 case statement during DB_CTL update in UpdateFrom8.5.7.2.sql file
CP-13400	8.6.1.0		INC000031236569		INC000031236569		8.5.7.2 Invalid object name 'pduser.dCnf' error when the company DB compatibility level is set to anything above SQL2017 (140).
CP-13206	8.6.1.0				INC000029667078		PO/PR Cost Calculation Issues (total amounts are different) if Price decimals are set to 4
CP-10166	8.6.1.0		97679773, INC000013108761		TAS000011936964		Previously processed Deposits showed on NCR Secure Pay Reconciliation report once Layaway is released
CP-8699	8.6.1.0		94273326, INC000013241075		94273326, INC000013241075		Cardholder name no longer prints on the receipt
CP-13707	8.6.0.4		INC000032283500		INC000032283500		8.5.7.2 Multi-Site Config Editor throws error when attempting to set subscriptions.
CP-13663	8.6.0.4		INC000032059152		TAS000015333938		8.6.0.1 Manual Entry Payment window error: Required values not provided Payment form could not be loaded
CP-13495	8.6.0.4				INC000031566387, INC000031933196		There is no longer message: *** This document has notes **** when using Hold and Hold Recall.
CP-11826	8.6.0.4		INC000020677012		INC000020677012, INC000024834356, INC000026181980, INC000029842296		Only prompted for ZIP though AVS is set to address+zip / address mismatch error Current status: Z (all cards, NPP)
CP-10227	8.6.0.4		97721721				Calendar on Filter / Customize displays a long popup calendar that is cut off at the bottom, and immovable
CP-8960	8.6.0.4		94136122, 96756406, 96793906, 96898494, INC000013001033, INC000021840983		94136122, 96756406, 96793906, 96898494, INC000013001033		"Row cannot be located for updating. Some values may have been changed since it was last read" error occurs when posting a transfer-out generated from transfer advice report
CP-8617	8.6.0.4		000000094233011		000000094233011		8.5.6.2 DUPLICATE TRANSACTION: CONFLICTS WITH TTID error in Pay-On-Acct transaction. Applying to numerous documents.
CP-6216	8.6.0.4		88449473, 96928344		96928344, INC000021453640, INC000016074175, INC000026855043		Not prompted to refund original card on a Validated return
CP-13418	8.6.0.3		INC000031323440				Unable to install the new payment service onto never offline workstations
CP-13404	8.6.0.3		INC000031269231				Tender Retail Moneris: Unable to enter Manual credit cards for payment on device, insert/tap are the only options
CP-13403	8.6.0.3		INC000031267396, INC000031269222				Tender Retail Moneris: Unable to ADD Card on File / Error adding card on file: [declined]
CP-13401	8.6.0.3		INC000031267396				Tender Retail Moneris: Unable to accept check payments DL# and State required but never prompted to enter
CP-13221	8.6.0.3		INC000029791526				Manual Entry SVC on Lane 7000 fails to authorize: Keyed: (Failed to parse account) Failed to parse account
CP-12293	8.6.0.3		INC000028789026, INC000024984029				Can lose focus on receipt preview screen - must end task out of CP
CP-10727	8.6.0.2		INC000011915134 INC000012879952 INC000012891196 INC000012891185 INC000016509090 INC000024838846 INC000024470884 INC000025181463 INC000025529298 INC000027131207 INC000027130999 INC000027130994 INC000027130979 INC000027130939 INC000027785294		TAS000007478292 TAS000013187919 TAS000013187922 TAS000013187929 TAS000013187931 TAS000013187932 TAS000013823335		Not enough memory resources are available Error in TE after updating to WIn10
CP-13430	8.6.0.1						On-screen manual entry does not correctly process partial auths.
CP-13426	8.6.0.1						Cancelling an on-screen manual entry of a credit card payment can cause an incorrect void of a charge made on a prior ticket.
CP-13418	8.6.0.1		INC000031323440		TAS000015109244		Unable to install the new payment service onto always offline workstations.
CP-13028	8.6.0.0		INC000028488280		INC000028488280		IM Physical Count Edit List List View.rpt has totals fields reversed
CP-13008	8.6.0.0		INC000028412393		INC000028416081 INC000028434715 INC000028506234 INC000028412393		Ingenicoutility.exe (v2.1.60.0) in 8.5.7.2 does not recognize current RBA 23.62.02 download files
CP-13007	8.6.0.0		INC000028412393				Broken link on partner portal: Ingenico Update Utility
CP-12943	8.6.0.0				INC000028090396		The last count cell pointing to HELP button instead of OK button in Count Drawer.
CP-12765	8.6.0.0		INC000027319833		INC000027319833 INC000029378365		Missing UPP 6.8.1 file for Lane 7000
CP-12757	8.6.0.0		INC000027322255		INC000027322255		Items sold by entering a random-weight-barcode (RWB) use an incorrect price
CP-12727	8.6.0.0		INC000026852253		INC000026852253		Some EBT payments fail with the technical error "Nullable object must have a value"
CP-12720	8.6.0.0				INC000026851448		Customer display window does not stay in place when configuring the display; while testing; or in Ticket Entry
CP-12710	8.6.0.0		INC000026448733		INC000026448733		Price is NOT calculated and displayed for each Alt unit quantity in TSTE unless Inventory Control/Pricing Tab has “Use location prices� checked
CP-12690	8.6.0.0				INC000026800494, INC000026923604, INC000027013448 INC000027031464, INC000027049255, INC000027049944, INC000027210584		When using Hold-and-Recall, tax is calculated incorrectly on tickets which include validated return lines
CP-12472	8.6.0.0		INC000026038328		INC000026038328 INC000026526033 INC000027133409 INC000027133410 INC000027133428		P400 Split payment issue after decline - Moneris / 8.5.7.1 payments removed and ticket had to be voided
CP-12442	8.6.0.0		INC000025720458				Tender Retail: Compliance question: Moneris rolling out new cert
CP-12431	8.6.0.0		INC000025639296 (also INC000024961363 / INC000023510259)		INC000025639296 (also INC000024961363 / INC000023510259))		Data Aggregation not completing; No sales not populating on reports, no new data in the DM_STATS_STR_USR_DAY
CP-12062	8.6.0.0				INC000023306278		XSL file is created as READ ONLY when customizing a zoom
CP-10653	8.6.0.0		INC000011550706		INC000011550706		In Multi-Site set up, Ticket History report at the hub does not show tip information for tickets entered at a remote.
CP-8450	8.6.0.0		93038409 94923917		93038409 94923917 INC000023942502		Spinning wheel attempting to change workgroup in Work Center
CP-7836	8.6.0.0		90963700, 98155688		90963700, 91329321,94896259, 96790497,97691791,98020320, 98155688 INC000017902024, INC000018314230 INC000028824962		Touchscreen Ticket Entry does not respond to touch on an XR5 or XR7 when + and – are pressed to populate the quantity to return when entering a validated return.
CP-3346	8.6.0.0		96088423, 95646058, 93461795, 92034456, 86334008 96844152 97767392		96088423, 95646058, 93461795, 92034456, 86334008 96844152 97767392 INC000022179420		When not using Offline Ticket Entry, Logs/CounterPoint.log records errors relating to data extractions. These are harmless -- but clutter up the log file and distract from real errors.
CP-12806	8.5.7.2patch1		INC000027322255		INC000027322255		In 8.5.7.2 when entering Random Weight barcode it does not use the embedded price
CP-12785	8.5.7.2patch1						EBT transactions frequently fail: Error in ExecuteMonetraTransaction: System.InvalidOperationException: Nullable object must have a value
CP-12781	8.5.7.2patch1						Tax is computed incorrectly on tickets with validated-return lines
CP-12022	8.5.7.1patch2				INC000022797977		Installing the Counterpoint V8.5.7.1 Patch 2 causes devices to not load at startup “Could not load file or assembly 'NCR.CP.CPAPI.SDK�
CP-12303	8.5.7.2						An unhandled exception at a particular point in code can lead to an incorrectly voided credit card payment
CP-12222	8.5.7.2				INC000024338113		After an item unit change, editing a quantity (on an existing line) does not always update pricing correctly; a payment issue can result ( NSP voided a successful sale, unable to determine why)
CP-12208	8.5.7.2		INC000024338113				Secure Pay voided a successful sale, unable to determine why
CP-12044	8.5.7.2		INC000021152141 INC000021605313		INC000021152141 INC000021605313		8.5.7.1 Grid index out of range on tickets with over 40+ items, using hold/recall and ticket note
CP-11951	8.5.7.2		INC000018257583				Support Request: Confirm Worldpay/Vantiv 610 is certified for use with SVC in CP and with payment terminals
CP-11936	8.5.7.2				INC000021976135		RTV's not decreasing inventory correctly when a cell is repeated on an RTV
CP-11932	8.5.7.2		INC000022023265		INC000022023265		8.5.7.1 Unable to disable line display on Lane5000 (or LANE other payment terminals)
CP-11910	8.5.7.2		INC000021711587				Min/Max Advice Report returns all locations though filtering by one specific location group
CP-11856	8.5.7.2						CPMobile 2.82: Error processing Mastercard or Discover: Pay code ---- not on file for this store"
CP-11846	8.5.7.2				INC000020744284		Lines in view orders are no longer colored after Upgrade to 8.5 from 8.4
CP-11842	8.5.7.2		97684138, INC000018626717, INC000020504807		97684138 INC000018626717 INC000020504807 INC000022202463		8.5.6.6 Random range check errors during auto post
CP-11834	8.5.7.2				INC000022486966 INC000023961422 INC000023959150		Moneris Tender Retail - Customer card on file does not automatically process card
CP-11811	8.5.7.2				INC000019255638		Transfer In Journal totals do not match Transfer Out totals or sum of items
CP-11810	8.5.7.2				INC000012818313		Payment Reconciliation can incorrectly void a healthy auth in a certain case where both TKT_NO and DOC_GUID are reused
CP-11796	8.5.7.2		INC000020362828 INC000022132755		INC000020362828 INC000021604539 INC000022132755 INC000022336094		Unable to load custom image on Lane5000/Lane3000/Lane7000 in 8.5.7.1
CP-11775	8.5.7.2				INC000021053626		GETSQL~1.VBS error came up while executing cpsp85 on Win server 2012 SP2
CP-11747	8.5.7.2		INC000019741008		INC000019741008		[8.5.7.2] Automatic workstation update of 'Sometimes offline station' presents an unwarranted message: "NCR Device services API / Command line parameters"
CP-11745	8.5.7.2				INC000019739400		Tax totals are increased when consolidated lines are used in RegTE/TSTE
CP-11724	8.5.7.2		INC000019725022		INC000019725022		Error accessing Quick setup in CP 8.5.6.4 DataDictionary supports a maximum of 64 disabled mapping values
CP-11711	8.5.7.2		INC000019694696				Doc Req: Partner Portal 8.5.7.1 installation instruction links to outdated Online help Service Pack install page
CP-11692	8.5.7.2				INC000019133681		Finance Charge Journal does not add up the total charges on the report correctly
CP-11659	8.5.7.2		INC000018962619		INC000018962619		Current ticket voids, or ticket void data is not aggregating
CP-11568	8.5.7.2		INC000017255465		INC000017255465		Frequent DBISAM errors seen after updating to 8.5.7
CP-11543	8.5.7.2		INC000018832466		INC000018832466		Item serial number is added to a line in TSTE when it should not be.
CP-11476	8.5.7.2						Request to update the CPMobile information on the Partner Portal
CP-11409	8.5.7.2						Partner is requesting that we update the supported operating system list in Partner Portal
CP-11382	8.5.7.2		INC000016995543		INC000016995543		CPSQLPrereqs.exe can get stuck in a reboot loop, and never fully completes the install
CP-11371	8.5.7.2						Multiple tax Authorities display in TE/Order Processing/Ticket edit/ Totals section even though only one tax authority is affected
CP-11363	8.5.7.2						Freezing in Counterpoint observed when using hold and recall with ticket notes added
CP-11361	8.5.7.2						Invalid Floating Point Operation� error when processing a return and a sale for equally priced items on the same ticket
CP-11331	8.5.7.2						CPMobile: User keeps receiving 'You Must Enter Value for Sales Rep' message
CP-11281	8.5.7.2				INC000015425482		2x20 Line Display not showing the price with tax included for each individual item when being scanned
CP-11280	8.5.7.2, 8.6.0.0				INC000015947833		Random Weight Barcode Line not being completely overridden when being replaced by a non RWB item
CP-11269	8.5.7.2		INC000015108717		INC000015108717		Access Violation errors are thrown when a mouse curser rolls over (not click) a Zoom view gridded items All or Clear filter at the bottom of the form.
CP-11151	8.5.7.2		INC000015330458		INC000015330458		Item-Receivings.sql since 8.4.6.19 pulls NULL for PRICE (labels from tags from Receivings)
CP-11124	8.5.7.2						Validated Returns with hold-and-recall throws “line not found in ticket� when selecting and then unselecting a return line
CP-10775	8.5.7.2		INC000013262156, INC000011875734		INC000013262156, INC000011875734		POS Exceptions report returns 0 for "No Sales" field.
CP-10726	8.5.7.2		INC000012954323				The filter selection list in Ticket Entry/Order Processing/Document Header Lookup/Filter is behind the Filter Form
CP-10723	8.5.7.2		INC000012818313		INC000012818313		Secure Pay voided a successful sale, unable to determine why
CP-10705	8.5.7.2		INC000012855445 INC000014571456		INC000019848780 INC000012855445 INC000014571456		Return transactions using EBT do not deduct tax.
CP-10636	8.5.7.2		INC000012115057 INC000013065232		INC000012115057 INC000013065232		Receipt1.rdlc does not display updated Loyalty points balance after the new sale transaction is done.
CP-10228	8.5.7.2		97808544 INC000012113020		97808544 INC000012113020, INC000012363046		Last Statement Information on the customer record does not update when emailing a statement
CP-10056	8.5.7.2		97617477				Jungo driver links are not working in Partner Portal: ncrsmb.com’s server IP address could not be found.
CP-10054	8.5.7.2		000000097606091				Partner requesting the CP Roadmap page be updated https://retailchannel.radiantsystems.com/cp-roadmap.htm
CP-10001	8.5.7.2						We are logging track data but we MUST NOT log that
CP-9910	8.5.7.2						On-line help is very outdated with regard to aggregations needed for the POS Exceptions Report
CP-9828	8.5.7.2		97234292		97234292		Need clarification on random weight extended barcode type format specified in the Counterpoint Online Help
CP-9827	8.5.7.2		97246065		97246065		On XR7+ Built-in MSR does not read any credit card: Unable to retrieve cardshield encryption key
CP-9716	8.5.7.2		97052834		97052834		8.6.5 CPSQLPrereqs.exe requires multiple reboots to complete installation
CP-9715	8.5.7.2		97015155		97015155		8.5.6.5 Ticket could not be saved in Counterpoint, but sale existed in NCR Secure Pay (Sale could not be completed in CP)
CP-9629	8.5.7.2						Do not install the desktop icons for Uniterm and Uniterm Tester
CP-9504	8.5.7.2		96638556		96638556		Documentation Request: Clarify NCR Payment Solutions topic regarding re-injecting existing ingenicos
CP-9128	8.5.7.2		95759328				Attempting to backdate an RTV beyond a year, but getting date range error though allowable transactions are set to 24 months.
CP-8853	8.5.7.2				94843929		In CP Mobile, cost of an Item changes in Receivings from the original cost in the PO if another PO is created for the same item but with a different cost
CP-8652	8.5.7.2		94394910		94394910		8.5.2.1 isc250 EMV rebooted mid-transaction, after Could not open device: Timed out while waiting on RESPONSE
CP-8650	8.5.7.2		94361252		94361252		When customer manual enters card on an iPP320, the box to enter the card number is on top of the phrase "Please enter your card #"
CP-8602	8.5.7.2		94110573		94110573		Unable to connect to P2PE EMV isc250 if store is set to 'Always require P2PE' on store
CP-8577	8.5.7.2		94124395 97790642 97992671		94124395 97790642 97992671 INC000020918647		8.5.6.2 Tax is not adjusted on EBT payments and EBT payments not accepted if using EMV payment terminal
CP-7946	8.5.7.2		91836583		91836583		The filter image disappears when filtering on a data interchange export
CP-7936	8.5.7.2		91758276		91758276		Incorrect total when 'Show unshipped Lines" is unchecked in store settings
CP-7885	8.5.7.2		000000093567235		000000093567235		Items Labels with alternate units are not preview/printed in Labels from tag for Purchased orders.
CP-7251	8.5.7.2		000000090333081		000000090333081		RTVs are missing from the Unvouchered and Vouchered Receivings reports if the RTV # is the same as a Receiver # for the same vendor.
CP-7153	8.5.7.2, CPM 2.8.4		000000089895709				Product Weight for an item is not showing in Receivings in Counterpoint when item is received in CPMobile
CP-6243	8.5.7.2		88668927		88668927		8.5.4.1 EMV - Unable to complete a ticket in regular Ticket Entry that uses an EMV device when using the cash paycode button to process a cash payment. The device is canceling early insert flow while the user is user selects the Cash paycode button and selects to pay ticket balance. This is not a problem in TSTE. A valid workaround is to not use the default paycode setting of Cash, or not selecting the Cash paycode button when processing the payment for the ticket.
CP-6045	8.5.7.2		87657854, 000000094862935, 98090690		87657854, 000000094862935, 98090690		In Customers\Customers when viewing ticket history from the zoom, a scroll bar on the Lines\Totals tab remains displayed after viewing a Pay on Account ticket.
CP-4760	8.5.7.2				INC000016595718		The error message, "You must enter a value for Quantity assembled", is displayed when adding Serialized items in Quick Assemblies\Enter.
CP-3220	8.5.7.2		96024502		96024502		In Ticket Entry the error " Quantity shipped plus quantity left on the order cannot exceed the pre-release quantity on order" displays when processing an order and selecting to "copy release" all lines.
CP-3199	8.5.7.2		98102242		98102242		Errors outside of Ticket Entry are written to the TEEvents_Error.log and TEEvents_Error_T*.log files
CP-3291	8.5.7.2		AET648, AEU566, AEW433		000000085134255, 000000085171346 000000085195368		In Ticket Entry, when using EMV, an error occurs when recharging/issuing a Store Credit using Auto Card Payment (*CARD). "The maximum overtender allowed for the ticket will be exceeded" message is displayed.
CP-11748	8.5.7.1		INC000019875128		INC000019875128		8.5.7.1 Clientsetup.exe will not run, blue wheel spins, then nothing
CP-11744	8.5.7.1				INC000019739400		Tax totals are increased when consolidated lines are used in RegTE/TSTE
CP-11738	8.5.7.1		INC000019848229		INC000019848229		8.5.7.1 SP will not install on WIN10 Server 1607
CP-11718	8.5.7.1		INC000019741008		INC000019741008		8.5.7.1 SP install of 'Sometimes offline station' presents an unwarranted message: "NCR Device services API / Command line parameters"
CP-11716	8.5.7.1		INC000019719102				8.5.7.1 cpsp85.exe returning a Program Compatibility Assistant install msg/error (Windows 10 Business - Version 21H1)
CP-11715	8.5.7.1		INC000019731875		INC000019731875		8.5.7.1 cpsp85.exe will not run, blue wheel - nothing happens Application error in Event Viewer logs
CP-11712	8.5.7.1						Counterpoint 8.5.7.1 Service Pack Crashes when Installing
CP-11407	8.5.7.1						Performing a purchasing adjustment for a received item that had zero cost causes an incomplete allocation to G/L when vouchering Receivings
CP-11367	8.5.7.1		INC000017242987				SQL 2019/Win2016 can't launch cp: integer overflow
CP-11276	8.5.7.1		INC000016485555 INC000016572386 INC000016594358 INC000016758519		INC000016485555 INC000016572386, INC000016594358		AUTHENTICATION FAILED error when running the Secure Pay Reconciliation report in 8.5.7
CP-11263	8.5.7.1		INC000016354331		INC000016354331		8.5.7 CPSQLPreReqs no longer includes SQLCMD
CP-11199	8.5.7.1		INC000016162326		INC000016162326		Error attempting to delete store if pay code is assigned: tblPsStrCfgPS: Dataset not in edit or insert mode
CP-11147	8.5.7.1		INC000014378931		INC000014378931		TSTE -- Cursor is not placed in the line item field after selecting a sales rep from main page (via run page)
CP-11107	8.5.7.1				INC000015317314 INC000018016627		Error attempting to delete store if pay code is assigned: tblPsStrCfgPS: Dataset not in edit or insert mode
CP-11102	8.5.7.1		INC000014878502		INC000014878502		SQL Script utility does not return all rows in queries on PS_TKT_HIST_PMT if SIG_IMG values exist
CP-11042	8.5.7.1		INC000014831709		INC000014831709		Gift Card number and QTY field overlap in RTE
CP-11029	8.5.7.1		AFA057, INC000014637961		AFA057, INC000014637961		Last quarter selection on Reporting period defaults to current quarter to/from dates (but only in Q4!)
CP-11028	8.5.7.1		INC000013593833				Inventory Adjustments made in CPMobile are not being reflected correctly in Counterpoint
CP-10785	8.5.7.1		INC000013554157		INC000013554157		In TSTE, cursor is not placed in Item Number field after navigating to a page that does not allow item entry then to a page that does allow Item Entry.
CP-10763	8.5.7.1		INC000012812443		INC000012812443		When station is set to begin tickets at Customer Number, Regular Ticket Entry has the focus on Item Number on the first ticket.
CP-10660	8.5.7.1						If onscreen keyboard is running and Counterpoint is canceled it puts counterpoint.exe in a bad state that continues to run
CP-10629	8.5.7.1		INC000011704099		INC000011704099		When System Security Code setting "Allow Other Locations" is unchecked, user can still change the location and price on the custom add-on-fly form.
CP-10500	8.5.7.1		98090612		98090612		Qty Sold Values on the Miscellaneous Kit Sales report are incorrect
CP-10008	8.5.7.1		97487507				Posting tickets fails with "Foreign Key Violation in USP_WRT_DIST_REC" error.
CP-9739	8.5.7.1		96623026 97117442		96623026 97117442		An error, "Cannot insert duplicate key row in object 'dbo.PS_DOC_LIN' with unique index 'PS_DOC_LIN_X2'" is prompted when modifying large orders (15+lines)
CP-9608	8.5.7.1				96834262		Voided time entries still showing on Timecard report
CP-9374	8.5.7.1		96421758, INC000011787083		96421758, INC000011787083 INC000017740161		Error "Some receivers have miscellaneous charges included in inventory cost while others do not. These documents cannot be vouchered together"
CP-9221	8.5.7.1		INC000015645408		INC000015645408		Digital Receipts feature available in Counterpoint although it has not been officially released
CP-9204	8.5.7.1				96020246		Updating prices in table view overwrites the first number entered
CP-8985	8.5.7.1		94514997		94514997		CPAppcrash / AV errors entering TSTE after posting/running reports or if any report parameters window is opened.
CP-8813	8.5.7.1		94852386 96416155 97548564		94852386 96416155 97548564		8.5.6.3 Fonts changes do not save when using "Standard" Button Style in Touch code editor
CP-8718	8.5.7.1		94646966		94646966		There is a bug in the USP_RS_UNPROCESS_TKT stored procedure created in the “UpdateFrom8.5.5.sql� script. The code segment to “Execute USER_AFTER_RS_UNPROCESS_TKT if it exists� checks for the existence of the correct procedure and then executes the incorrect procedure.
CP-8592	8.5.7.1		93693931 93807348 96193532, 96841515 94961355 97239902 97276320 97855537 97952054		93693931 93807348 96193532 94961355 97239902 97276320 97855537 97952054		Access violation attempting to use AR Paycode requiring signature w/ non-EMV device, when not using CC processing
CP-8281	8.5.7.1				INC000019305156		"Grid index out of range" error occurred in TSTE when reprinting ticket with 15 or more lines.
CP-3790	8.5.7.1		AEX712, AEY341 85140170, 85162742 97944930		85140170, 85162742 97944930, INC000013535336		Running msPredefinedData.sql deletes all rows from SY_KEY_CTR.
CP-3192	8.5.7.1		AES037 AES408 AEU863 AEV110 AEW085 AEW283 AEX942 AEX595, AEY341, 92143671, 89731839 , 96122819 97616949		96122819 97616949 INC000017125825		Receive error "Violation of PRIMARY KEY constraint 'PK_IM_PRC_CHANGE_EVENT_HIST'" when attempting to "Apply price changes" in Inventory/Prices/Price Sheet when there are lines that do not include actual prices changes.
CP-3311	8.5.7.1		AEN971, AEQ431, AER287, 96623026, 98105818		000000085163829 000000085171493 000000085172057, 96623026, 98105818, INC000012065616		Editing the line sequence on an order causes replication to fail with the error message: Cannot insert duplicate key row in object 'dbo.PS_DOC_LIN' with unique index 'PS_DOC_LIN_X2'.
CP-3076	8.5.7.1		ADG586, ADO265, ADY398 97807828 98114945 INC000015826733		85107083,85132323,85136095		The Use SSL flag is being reset for the Management Console when applying the latest service pack for CounterPoint. Workaround- After updating your service pack, login to Radiant Management Console, go to the MAIL tab, and check the 'USE SSL?' box. Save changes and exit Management Console.  Stop/Restart cpsvcs at the site server if necessary following this change.
CP-10200	8.5.7				97604943		8.5.6.4 010 patch, Gift Cards failing with Card not supported after upgrade. They cannot swipe successfully but must enter the number manually to complete.
CP-10196	8.5.7		97733738				Error "Card Not Supported" occurs when attempting to swipe Gift Cards on an encrypted EMV ISC250 / Lane5000
CP-10736	8.5.6.9, 8.5.7		INC000012988196 INC000012427632 INC000013067797		INC000012988196 INC000012427632 INC000013067797		Uniterm v9.13 fails to install properly/ Failed to communicate with Uniterm process - zlib1.dll
CP-10610	8.5.6.9, 8.5.7		INC000011756834		INC000011756834		Ticket discount do not apply correctly to split ticket / order sales and order does not release properly in Order Management.
CP-9948	8.5.6.9, 8.5.7		97403504 97560448		97403504 97560448		Return line text (font) color is now black, while in previous versions it was RED font color
CP-9690	8.5.6.9, 8.5.7		97015720 97482483 98117133 INC000011676882		97015720 97482483 98117133 INC000011676882		A virus warning is prompted when running Setup.exe from 8.5.6.5 image refresh from Partner portal.
CP-8980	8.5.6.9, 8.5.7		95268135, 96283857, 96284206 96428592 96452152 97139261, 97475737 97554039 97555138 97696185, 97955345, 98110586 98135713 98158879 INC000012234690		96283857 96284206 96428592 96452152 97139261, 97475737 97554039 97555138 97696185 98135713 98158879 INC000012234690		Grid index out of range error processing orders
CP-10468	8.5.6.8		97976012		97976012		New Line indicator is doubled, and items can be lost after sorting on item description in TSTE
CP-10346	8.5.6.8		97972450		97972450		Counterpoint is not applying the changes made in Setup/Point of Sale/Stations to have the lines begin at Quantity instead of Item Number in TE
CP-10305	8.5.6.8		97932916 97932955 97932946 97932923 97932921 97932955		97932916 97932955 97932946 97932923 97932921 97932955		Delays are seen in Counterpoint, in the event NCR Secure Pay cannot be contacted
CP-10295	8.5.6.8		97891365		97891365		Dataset message appears when changing the status of a gridded item in inventory
CP-10244	8.5.6.8		97434425		97434425		PO's are not shown in CPMobile
CP-10119	8.5.6.8		97494186		97494186		When entering a purchase request for a gridded item (with min/max values) by barcode (by manual entry or scanning) the Purch Request Header fills in the QTY with the MAX, but LINES show QTY = 0.
CP-10114	8.5.6.8		97891275		97891275		With NiceLabel 2017, label file lookup defaults to file type .LBL, though file extensions are now .NLBL
CP-10017	8.5.6.8		97494490		97494490		For Totals only, List view, Purchase order forms the items are being separated by location
CP-9838	8.5.6.8		97260556, 97351479, 97351456		97260556, 97351479, 97351456		Device Timeout Errors with Lane 5000
CP-9702	8.5.6.8		97630230		97630230		Line Discount ($ Discount) is applied to Grouped Tag-Along kits with zero parent price
CP-9570	8.5.6.8		96695421		96695421		When running the Inventory Historical Valuation by Category report, if “End of Last Month� is selected and the report parameters saved, when running the report in subsequent months using the saved parameters, the inventory numbers do not change. Users with already-saved report definitions need to run a small SQL script to fix them.
CP-9435	8.5.6.8		97882899, 97196019		97882899, 97196019		Catastrophic failure message occurs when recalling items placed on hold in CPMobile
CP-9419	8.5.6.8		96490803		96490803		Database warning message shows "GB" instead of "KB" in dialog.
CP-9399	8.5.6.8		96527474		96406086, 96527474, 96597846, 96875106,97262964		Selected items are highlighted with dark blue colors
CP-9049	8.5.6.8		91218111, 91066667, 92285163, 92798604,94720685, 95056859, 95677848, 96079271, 96096082. 96287176, 97683458, 97683332, 97683320, 97683317, 97683307, 97683389, 97683453, 97683308, 97700048, 95869794		91218111, 91066667, 92285163, 92798604,94720685, 95056859, 95677848, 96079271, 96096082,96287176 97683458, 97683332, 97683320, 97683317. 97683307, 97683389, 97683453, 97683308, 97700048, 95869794		In Windows Server 2016, several issues occur when printing over Remote Desktop Protocol.
CP-8930	8.5.6.8		95023048		95023048		Error "Application uses a value of the wrong type for the current operation" when interfacing distributions with an out of balance amount if GL account for the correction account is over 20 characters long.
CP-7658	8.5.6.8		90873186		90873186		Error ‘CompleteData: Cannot modify a read-only dataset’ is thrown when selecting Model Stock tab via Inventory/Views/View Items/Model Stock Tab for gridded items.
CP-9836	8.5.6.7		000000097097767		000000097097767		When Importing a Transfer in with grided items the import skips items and adds then to the next item with a blank grid
CP-9511	8.5.6.7		96645387		96645387		A Transfer In Import fails when running against a Transfer out
CP-9119	8.5.6.7		000000095803719		000000095803719		History conversion objects are created for remote sites when upgrading from 8.4.6.x or 8.5.4 and should not be.
CP-8884	8.5.6.7		000000094998193		000000094998193		RDLC receipt does not display values from the VI_RECEIPT_LINE_ITEMS query results
CP-6115	8.5.6.7		AEU759, AET516,AEU458, 91331308, 85200845, 87964388, 91366407 , 91331308 , 93042664 , 95273161,\96801341		95273161		8.5.4 Multisite - PD triggers are not removed from EXT tables in history following history conversion and cleanup at hub or remote sites
CP-4528	8.5.6.7		AEZ690		000000085170062		Ticket History conversion process results in significant processing time due to code that runs against ALL lines in history, not just against the current batch in the USP_CONVERT_28_47_52_PS_TKT_HIST_LIN" procedure
CP-3214	8.5.6.7		AEU759, AET516,AEU458		000000085200845, 000000087964388		8.5.2 Multi-site upgrade, 28_47_xxx  tables are left on remotes
CP-3456	8.5.6.7		ACM338, ACP793, ACR588, ACU861, ADG985,ADK760, ADS305, ADX552, ADZ966, AEA964,AEB205, AEB306, AEB254, AEJ854, AEN234, AEQ467,AES526, AEW119		000000085107245, 000000085133580, 000000085134874 000000085135110, 000000085201352, 000000085201227, 000000085135787, 000000085195992, 000000085137341, 000000085138403, 000000085194659		When attempting to sell a large quantity of a single line item, or an item with a grid dimension over 40, receive the error:  "(TSPrice.ProcessPriceCalcDetailXML) Unable to locate Prices node in pricing xml." NOTE: If you have certain database customizations relating to pricing, you may need to adapt them for this fix.
CP-9931	8.5.6.6		97395585		97395585		Downloaded 8.5.2.1_004 patch on FTP site is corrupted & cannot be installed.
CP-9847	8.5.6.6		97268880		97268880		Customer Notes in table view showing: Are you sure you want to cancel your edits to this Customer Note?" (though no edits have been made)
CP-9802	8.5.6.6		97160257, 97201322, 97239903		97239903		"The mathematical check (mod10/luhn) on the account number has failed." error occurs when manually entering credit card number for payment on a Lane5000 payment terminal. We recommend users update to UPP 6.50.01 firmware version. This UPP update applies only to FirstData.
CP-9779	8.5.6.6, 8.5.6.5patch2		97153946				Range check error occurred during Clock-in/Clock-out attempt
CP-9762	8.5.6.6		97103801		97103801		Previous ticket recalled if PAGE DOWN is hit when starting a new ticket after a reprint
CP-9697	8.5.6.6		96939219		96939219		Cntrl Del does not work to delete a line in Sales Kit setup
CP-9672	8.5.6.6		000000096750185		000000096750185		Inventory/View Grid/Custom/View type List-Qty On PO is displayed incorrectly when a receiver is saved and not posted. For present bad data created before the fix, we recommend users run Recalc Item Quantity and check that the quantities are fixed
CP-9661	8.5.6.6		96921792		96921792		After getting a stand-in authorization, the Ingenico payment terminal (e.g., Lane/5000) displays approved but Counterpoint ticket entry still shows the processing window for 15+ seconds
CP-9519	8.5.6.6		91204922				Garbled texts are displayed in the Last Statement preview in Customer Account Management
CP-8939	8.5.6.6		95221350, 96423296, 96843721		95221350, 96423296, 96843721		Range Check Error when activating drawers and doing Ticket entry sales
CP-7944	8.5.6.6		91827141, 93268581		91827141, 93268581		Percentage discount prompt not being applied to Grouped Tag-Along kits
CP-7089	8.5.6.6		90048160		90048160		Grouped Tag Along Items do not properly price child item(s) if they are set for “Prompt for Price’ and a new price is entered.
CP-4988	8.5.6.6		90033698, 93041389				The subtotal for a document that includes a Grouped Tag Along Kit and a Document discount, does not reflect the discount applied to the component items. This results in incorrect tax and totals on the document.
CP-3422	8.5.6.6		AEK629, AEL776, AET692, AET692, AEY313		000000085139029, 000000085141022 000000085162487 000000085195432		You cannot pick or release alternate unit items on a backorder in Order Management.
CP-3444	8.5.6.6		ADJ262, ADX213, AEG809, AEJ134, AEL316, AED721, ACV249, ADS088		000000085131055 000000085134025, 000000085135629, 000000085164082, 000000085164792, 87992687,		The Loyalty Point History Report does not take into consideration any returns that may have reduced a customer's point balance.
CP-5766	NSP 1.11, 8.5.6.6		000000085753984, 93247228, 93280556				The NCR Secure Pay portal does not display settlement time zone properly.
CP-4265	NSP 1.11, 8.5.6.6		88375424		88375424		The NCR Secure Pay portal shows an incorrect Time for auths.
CP-9769	8.5.6.5		96912673		96912673		Ingenico EMV iSC250 not responsive (stays at CP LOGO) and counterpoint.log shows "Payment information was not received"
CP-9289	8.5.6.5		96242323		96242323		Newly added items/inventory records are not available in Receivings and shows, "Item xx is not stocked at location xx".
CP-9216	8.5.6.5		96039926		96039926		Transfer In history report not displaying multiple events
CP-9147	8.5.6.5		95116077		95116077		QTY_COMMIT and QTY_AVAIL is updated in IMV_INV when an RTV is posted for a non-inventory type item.
CP-9139	8.5.6.5		94357954		94357954		Min/Max Advice report QTY sold/day calculation is not consistent if selling in alt units
CP-9135	8.5.6.5		95757210, 96014116		95757210, 96014116		Context menu showing gibberish when right clicking during an export
CP-9100	8.5.6.5		95413883, 96151302 96453920		96151302 96453920		Receive an error when performing an Order Copy Release and selecting ALL lines and releasing the document: "(TSTicket.SplitLinePriceRecords) We ran out of prices before we priced enough units."
CP-9099	8.5.6.5		95460017		95460017		Saving not available after adding barcode to 2nd item.
CP-8623	8.5.6.5		92292521, 94285657		92292521, 94285657		Getting PRIMARY KEY constraint 'PK_DM_INV_LOC_ITEM_MNTH when mergingGetting PRIMARY KEY constraint 'PK_DM_INV_LOC_ITEM_MNTH when merging
CP-8584	8.5.6.5		000000090494780		000000090494780		In Order Management, Component item cannot be picked/verified for full amt for alt unit
CP-8197	8.5.6.5		92561714				Purging an Inactive Item causes an error: The DELETE statement conflicted with the REFERENCE constraint "FK_IM_PRC_CHANGE_EVENT_HIST_LIN_IM_ITEM"
CP-8177	8.5.6.5		92549032, 92642601, 94105524		92549032, 92642601, 94535670		Getting PRIMARY KEY constraint 'PK_DM_INV_LOC_ITEM_MNTH when mergingGetting PRIMARY KEY constraint 'PK_DM_INV_LOC_ITEM_MNTH when merging
CP-3770	8.5.6.5		000000085133036 000000085163980		000000085133036 000000085163980		System does not display insufficient qty dialog after ship-from location is changed to a location with insufficient quantity available at line level in Ticket Entry.
CP-3246	8.5.6.5		ADD272, ADH840, ADJ181, ADL590, AEM360, AEM671, AEN153, AER597 with 24 customers, AES065, 92875331		000000085130753, 000000085130918, 000000085131332, 000000085133292 000000085162956, 000000085170120 000000085163221 000000085172401		Dashboard Today View includes Quotes and Holds instead of only the Sales for the day. Additionally, the sales for the day do not reflect the returns that were entered.
CP-3245	8.5.6.5		ADD272, ADH840, ADJ181, ADL590, AEM360, AEM671, AEN153, AER597 with 24 customers, AES065, AET368		000000085195196		Dashboard Today View includes Quotes and Holds instead of only the Sales for the day. Additionally, the sales for the day do not reflect the returns that were entered.
CP-3335	8.5.6.5		AEW459		000000085196070		EMV - Pay-out Receipts include incorrect indicator in header
CP-8868	8.5.6.4		94452797				Device not consistently prompting for signature using AR and CASH pay codes.
CP-8751	8.5.6.4		93789700				When adding Icon Favorites to the menu, it doesn't save when adding one at a time.
CP-8628	8.5.6.4		94358948				Device is currently in use by another caller
CP-8575	8.5.6.4		94131870		94131870		8.5.6.2 Error: 'Device is currently in use by another caller'
CP-8574	8.5.6.4		93779019		93779019		'Device is currently in use by another caller' encountered when trying to complete a ticket after the previous ticket has time-out.
CP-8554	8.5.6.4		93931182		93931182		"Device is currently in use by another caller" encountered in failed transaction
CP-8539	8.5.6.4		000000093931936		000000093931936		8.5.4.1, Device is currently in use by another caller error in TSTE
CP-8518	8.5.6.4		93847202		93847202		8.5.6.2 Error: 'Device is currently in use by another caller'
CP-8517	8.5.6.4		93815420		93815420		8.5.4.1_007 Error: 'Device is currently in use by another caller'
CP-8467	8.5.6.4		93622509		93622509		8.5.6.2 Error: device is currently in use by another caller on ticket completion
CP-8414	8.5.6.4		93728446 93779019				'Device is currently in use by another caller' encountered when trying to complete a ticket after the previous ticket has time-out.
CP-8005	8.5.6.4		92240968				'Device is currently in use by another caller' when user is logged in to TSTE on multiple workstations
CP-3128	8.5.6.4		ACU016, ADR867, AEO239, AEW235, ADB308, 000000084994612,000000093490456		000000085106291, 000000085106495, 000000085133332, 000000085133419 000000085163903, 000000093490456		When you select a ticket for validated returns, and the line items are populated into the grid, we are defaulting to a return qty of 1, even when the quantity available to return is less than 1. This results in the following error: (TSTicket.CopyLIEToLinesCDS) Pricing quantity discrepancy. cdsLIE.QTY_SOLD != Sum(cdsLIEPrice.QTY_PRCD).
CP-8704	8.5.6.3		94252077				Improvements made to reported Device in Use by another caller issue.
CP-8702	8.5.6.3		94452129				[8.5.6.3 PORT] Payment discrepancy observed with order deposit split between store credit and credit card
CP-8462	8.5.6.3		93569348 93068271 93317785		93569348 93068271 93317785		Error on gift card lookups occur "Error: Unable to locate the CpServices 'server' node' exception"
CP-8425	8.5.6.3		92977001		92977001		Validated returns getting out of balance during postings if line discounts are included
CP-8297	8.5.6.3		000000092928270		000000092928270		Adding or changing a column in Drawer Management Column Designer and saving it as default causes Drawer Management to error and not open any longer
CP-8280	8.5.6.3		92899753		92899753		Syntax for CPSQL command line tasks is not working in 8.5.6, errors with ‘Control btnLoadParameters on active form (TfrmDIExport) is not a supported type (TSBitBtn)’
CP-7925	8.5.6.3		91652383				Update Practice Company utility will not run "MSSQL Error accessing Database"
CP-7705	8.5.6.3		90934424, 93054164				.01$ (penny) balance remains on partial validated return ticket, with a line item discount applied
CP-7701	8.5.6.3		000000090593120		000000090593120		Out of balance distributions created when posting validated return tickets with line discounts
CP-7286	8.5.6.3		000090015387				Client Terminal ID for merchant with more than 100 workstations
CP-5327	8.5.6.3		000000085377150		000000085377150		Windows List does not work in Touchscreen Ticket Entry
CP-4672	8.5.6.3		90485135, 93297630		000000090485135		Skip All and Replace All buttons are NOT working in Duplicate Physical Count dialog box
CP-3120	8.5.6.3		AEL418, AEQ566, AEQ413, AER534, AES036, AES317, AET264, AEU046, AEV412, AEV737, AEW377, AEW845, AEW966, AEX416, AEZ646, 94108825		000000085168527, 000000085169738 000000085171440 000000085172162		Offline Packages are sometimes being persisted to CPPractice Company. The problem seems to occur when manually provisioning the CPPractice database.
CP-3519	8.5.6.3		ADW407, AEJ557				The Inventory Grid Overview report is showing inflated sales and cost values compared to other reports when multi-cell lines exist in history.
CP-8304	8.5.6.2		92695936, 92363877, 92600790, 92824093, 92966985				Unable to run reports error: "Database TestGolf does not exist"
CP-8284	8.5.6.2		93167547				"DVC failures crash CounterPoint.exe" issue.
CP-8105	8.5.6.2		92101219		92101219		Spaces in station names causes errors when generating customer-specific purchase request
CP-8090	8.5.6.2		92365040				An Error "ReceiptPrinterBAPI: failed startup" occurs when devices attempt to load during CP login.
CP-8070	8.5.6.2		91493094, 91620960, 91493094				When interfacing with Dynamics Great Plains 2013, you receive the error “Next voucher number is too long. Maximum length allowed is 4 / GetNextVchrNo(Sizeof(VoucherNo))
CP-8062	8.5.6.2		92348934				Error attempting to pay with the balance of a gift card amount tendered is greater than current balance though the payment line amount and GC balance are equal.
CP-8043	8.5.6.2		92352734 / 92152980 / 92375797 / 92899752 / 92901089				While working in CP, devices are no longer available and the device service shows as "stopped".
CP-7996	8.5.6.2		000000092144740, 000000092352576, 000000092116045		000000092144740, 000000092352576, 000000092116045		A communication error will occur when customer is attempting to pay for an item using 'Auto card Payment by manual entry' in Regular Ticket Entry
CP-7978	8.5.6.2		92061746, 92117846, 92105009, 92201047, 92323763, 92378503, 92323887, 92389919, 92474900, 92515699, 92533271, 92630332 , 92628119 , 92639063, 92769080, 92848739, 92853112 , 92846432, 92939846, 92976547, 92976057, 93062614, 93067251, 93067474, 93067020		92061746, 92323887, 92515699, 92313486, 93223277		8.5.6 'Device is currently in use by another caller' prompt intermittently encountered when trying to complete a ticket
CP-7947	8.5.6.2		000000091506408		000000091506408		Unselected lines from a receiver updating vendor Item records
CP-7641	8.5.6.2		90789692, 91369970				A timeout error will occur when a transaction fails to complete. Subsequently prompting in UI such error: Device is currently in use by another caller.
CP-7555	8.5.6.2		90787853				Transaction failed to complete where an error DEVICE_IN_USE Device is currently in use by another caller occurs in Ticket Entry.
CP-7249	8.5.6.2		000090017698		000090017698		The setting for "AutoReboot" for an Ingenico is disabled, thus a reboot at a specific defined time does not happen. Now that we use Uniterm, and do NOT directly communicate with the Telium SDK, we have no mechanism to set these values.
CP-6862	8.5.6.2		91332112		000089667118, 91332112		Garbage text displays in the validated returns line grid when selecting a ticket to return.
CP-5072	8.5.6.2		84751927, 86322575, 90306078, 90381958, 90209306		000000084751927		The error, "Data integrity error in Payment line. This should not happen. (HC)'" displays when the loyalty point redemption maximum calculates to more than 2 decimal places.
CP-2426	8.5.6.2		88058096, 88698367, 88892830, 000000089285099, 000000092447541		88058096, 88698367, 88892830, 000000089285099, 000000092447541		Context menu text is displayed in garbage character in the File/Open window when browsing from CP (Export/Import/Paycodes/Notes/Touchcodes)
CP-3189	8.5.6.2, NSP 1.8		AEW155, AEW211, AEW848, AEX045, AEX113, AEY986, AFA254, AFA430, 85144076, 91412603, 91990677		000000085196848		For both EMV and Non-EMV, when using NSP, the portal displays "ERROR: Object reference not set to an instance of an object" when settlement fails instead of registering the correct error message.r
CP-8074	8.5.6.1		92348934				Amount tendered is greater than the current available
CP-7967	8.5.6.1		000000091947418				If a custom item prompt has been added even if it is not in use on the item, if the item has any prompt (Prompt Code 1 for example) the item cannot be added to a ticket, and an error appears that an entry is required for the custom item prompt.
CP-7951	8.5.6.1		91705184, 91814967, 91866643		91705184, 91814967, 91866643, 93366454		Non-Offline workstation installation fails with MSSQL Server Native Client 11.4 or later error, forcing sql to be installed.
CP-7950	8.5.6.1		92134551, 92202325		000000091852303, 92134551, 92202325		Ingenico iSC250 does not prompt for signature when using A/R pay code in Counterpoint 8.5.6
CP-7933	8.5.6.1		91538893		91538893		Physical Count Import does not allow ALL LOCATIONS to be selected when locations are included in the import file
CP-7929	8.5.6.1		91732252		91732252		User receives "Field TRK_Meth not found" error when adding new Bill of Materials
CP-7895	8.5.6.1		92076050		91464859		Subtotal rounding issue on Purchasing Adjustments
CP-7786	8.5.6.1		000000091029737, 91488099				"Error: No freeze transactions on file for the selected criteria" occurs when filter on Physical Count / Create is applied during a Physical Count / Enter.
CP-7747	8.5.6.1		91102904		91102904		Pre-Support 8.5.5 Pilot: Touch Codes editor can be “Locked� up by opening button editor.
CP-7270	8.5.6.1		000000090486747				Maximize and Minimize icon for Launchpad application are the same which should not be.
CP-4576	8.5.6.1		AEZ754, 000000085338653		000000085170277, 000000086741377, 90101463, 92238449		In 8.5.3, the return reason dropdown box for a validated return in ticket entry appears on the left side of the screen instead of next to the intended drop-down option.
CP-3769	8.5.6.1		AEZ621, AEZ989		000000085169301, 000000085171388, 000000086945499, 000000089065433, 000000090464785		The custom filter selection window does not allow selections or movement when editing a filter for an action button in touchscreen code function.
CP-2947	8.5.6.1		AEZ758, 84611794, 90041876, 89895115, 89457829, 89546920, 89369548, 86628001, 90685796, 90847803, 90920825 , 91500283, 91519255 , 91652876, 91773470 , 91298233, 91865549, 90593865, 92239628		86417532, 88517142,		Counterpoint crashes or stops working after running/closing a report and/or viewing journals after posting
CP-3037	8.5.6.1		AEQ368		000000085171387		When selling multiple GC, if you select the Card Payment touchscreen action for payment the isc250 does not display swipe card or accept a swipe.
CP-3337	8.5.6.1		000000085163625		000000085163625		PayInOut.rdlc shows the transaction type as Void on the receipt
CP-3457	8.5.6.1		ACJ673, ACZ896, ADA639.AEi140, AEJ985, AEL139, AEQ819		000000085163816, 000000085164642 000000085171897		When using 15-digit order numbers and using the order number as the release ticket number, the last 3 digits are being truncated which results in a duplicate ticket number.
CP-7852	R & D 8.5.6.0, 8.5.6 GA		91436990		000000091380187, 000000091354669, 91436990, 91567390		Labels in Counterpoint 8.5.5 are are rounding to the nearest dollar
CP-7363	R & D 8.5.6.0		000000090596380				In TSTE, Sales rep line gets shifted down if SALES REP User is longer than 7+ characters. This happes when Screen resolution is low.
CP-7250	R & D 8.5.6.0		000000090322651		000000090322651		Totals section of Voucher Receivings report does not include miscellaneous charges.
CP-7241	R & D 8.5.6.0, 8.5.6 GA		000000090302336, 000000090993680, 91245026, 91441069				"Grid index out of range" error displays in Ticket Entry when editing large tickets that exceed 40+ lines.
CP-7217	R & D 8.5.6.0		90302220, 90450934, 90486379				Using automatic "hold/recall per line changes" causes performance issues. Specifically, Counterpoint scrolls through each added line with each edit, increasing the wait time as it saves the line.
CP-7090	R & D 8.5.6.0		000000090110732				In the Counterpoint System Configuration Utility for Scheduled Tasks CPSQL passwords are shown in clear text.
CP-7033	R & D 8.5.6.0		89977792				If a payment terminal device is not defined and you are using Tender Retail the error: "TenderRetail initialization error: Could not find a part of the path 'C:\Program Files (x86)\Radiant Systems\CounterPoint\CPSQL853\Bin\%PAYMENTECH_HOME%'" displays in TE.
CP-6961	R & D 8.5.6.0		000000089715498		000000089715498		Serial Numbers are not included on the Physical Count Journal or History report for sometimes serialized items
CP-6901	R & D 8.5.6.0		000000089685932				Default value for a custom item prompt in the Data Dictionary is not being honored.
CP-6711	R & D 8.5.6.0		000000089457985		000000089457985		Alternate unit costs on a drop-ship PS order are converted to stocking unit costs when the drop-ship Purchase Order is received.
CP-6644	R & D 8.5.6.0		000000089391777				Error running data verify on: SY_MENU_REC_USED / Negative values are not allowed for Sequence #
CP-6642	R & D 8.5.6.0		89250872		89250872		Copy and pasting a Sales Rep value in customer records in a filtered table view also copies the customers card on file each time
CP-6624	R & D 8.5.6.0		000000089283606				The error, "Item not on file", displays multiple times if entering an invalid item number on a Purchase Request and pressing to scroll up.
CP-6579	R & D 8.5.6.0		000000088445664				The error, "Card not Supported", displays when swiping a credit card to locate a sale ticket in Validated Return Ticket Lookup.
CP-6430	R & D 8.5.6.0		87965856, 89105712, 87864555,90109077				UIUpgradeProj.exe is running during client setup, which is overwriting existing custom TSTE menus.
CP-6141	R & D 8.5.6.0		000000088236881				The SQLCMD.log file that is created during the installation of Counterpoint includes visible Counterpoint passwords when updating to 8.5.x.
CP-6067	R & D 8.5.6.0		87974067, 87974025				If one device fails to load, none of the other configured devices are functional and can also cause CounterPoint to hang.
CP-5826	R & D 8.5.6.0		000000087578734				Unable to complete a ticket with an EBT payment when the EBT paycode is set to "Do not process" and you are using an external EBT payment terminal. The error, "EBT transactions are not supported with this payment gateway configuration" displays.
CP-5703	R & D 8.5.6.0		000000086795458		89631674		When using NSP and there is not an Internet connection available, there is slow performance completing a Cash sale.
CP-3317	R & D 8.5.6.0		AEO722, 000000085379282		000000085164201 000000085164267		The "Apply Credits to A/R Documents" process gives error "Apply process cancelled. Invalid customer balance." with data in a certain state.
CP-6480	SWM - Counterpoint - 8.5.4.1		89228060, 000000088833202, 000000089338058		000000088833202		VOID SALE transaction in Secure Pay not voided in CP
CP-6453	SWM - Counterpoint - 8.5.4.1		000000088733738				Experienced 3 second delay (followed by a longer delay) when processing CASH payment using quickchip. This service pack made some changes to address some possible timing issues in QuickChip.
CP-6337	SWM - Counterpoint - 8.5.4.1		88865197				LAN workstation has reported 'failed payment' messages
CP-6335	SWM - Counterpoint - 8.5.4.1		88860096		88860096		Terminal services is freezing up at LAN station
CP-6261	SWM - Counterpoint - 8.5.4.1		000000088730926				APPCRASH on uniterm.exe after a delay in launching TSTE / Failed Payment receipt..
CP-5824	SWM - Counterpoint - 8.5.4.1		88095925		88095925		When receiving an item in CPMobile that selling unit is EACH and purchase unit is CASE, the gross cost is taking the CASE cost and multiplying it by the number of EACH in a case
CP-5796	SWM - Counterpoint - 8.5.4.1		86586360, 87336860, 87578613, 87866488, 89223898		86586360, 87336860, 87578613, 87866488, 89223898		Onboard MSR on XR5 requires multiple swipes to read ID Cards and Credit Cards.
CP-5664	SWM - Counterpoint - 8.5.4.1		000000086559613				Previous custom item prompt entry is copied to the new line addition after answering No to overwrite question.
CP-5661	SWM - Counterpoint - 8.5.4.1		84213818, 86730282,87468668				Local Device services intermittently fail and devices are non-functional following network connectivity issues.
CP-5551	SWM - Counterpoint - 8.5.4.1		000000086863524		000000086863524		The request for signature from user prompt in Counterpoint does not display the sig from the device after device accepts and resets back to CP logo image
CP-5296	SWM - Counterpoint - 8.5.4.1		85514319				In a WAN setup, devices load in CP, but fail to connect in Setup/POS/Devices. Error received: Failed to claim device.
CP-5280	SWM - Counterpoint - 8.5.4.1		AFA812 000000084508998				When using customized RDLC forms, Radiant.Retail.POS.Tickets.Custom.DLL is not being created in the \bin folder
CP-5274	SWM - Counterpoint - 8.5.4.1		000000085347506, 000000086869368				Error emailing from CP if report is larger than 1MB
CP-5209	SWM - Counterpoint - 8.5.4.1		000000084752692, 000000085201705, 000000084918928, 000000084343570, 000000084207712, 000000085202371, 000000085377040, 000000085404256, 000000085725452				A "Range Check Error" is returned when selecting the Physical Count History Report or the Physical Count Posting Journal if you do not have the serial number option registered.
CP-5062	SWM - Counterpoint - 8.5.4.1		000000084616660 (AFA851)				Receipt1.rpt does not print the total discount line from a price rule difference (receipt1.rldc prints this info).
CP-5043	SWM - Counterpoint - 8.5.4.1, Monetra 8.6.5		AFA713		000000084301159, 87961858		EBT transactions fail with "Account Mismatch" in counterpoint.log
CP-4886	SWM - Counterpoint - 8.5.4.1, 8.5.4.0patch1		AFA389, 000000084719516				After upgrading to 8.5.4 from 8.5.3, some transactions are authorized in NSP without a corresponding ticket in Counterpoint when experiencing network connection issues.
CP-4885	SWM - Counterpoint - 8.5.4.1		AFA394		85200774, 93025225		In Setup\Point of Sale\Touchscreen Codes, setting the touchscreen code page to not allow item entry is not honored.
CP-4870	SWM - Counterpoint - 8.5.4.1		AFA362		000000085201374		Receiving error 'string or binary data would be truncated' when generating purchase requests through purchasing advice if you manually enter a starting purchase request number that is greater than 15 characters. This error is not presented if using auto-assignment of purchase request numbers when generating purchase requests.
CP-4828	SWM - Counterpoint - 8.5.4.1		AFA279				Unable to substitute a component gridded item (the grid dimension) on a Miscellaneous Sales Kit. This occurs when the "Allow substitution" setting is set to "Other grid cells".
CP-4827	SWM - Counterpoint - 8.5.4.1		AFA273				When substituting a gridded item on a Misc kit with a higher price, the kit price is not increased.
CP-4750	SWM - Counterpoint - 8.5.4.1		aez871				Receiver sub-total and total are overstated on the Receivings History report when run in order by Item#/PO#/Recvr# and when there are multiple receivers on the report for the same item number.
CP-4740	SWM - Counterpoint - 8.5.4.1		AFA018				Inventory History report does not reflect the current IM_ITEM.DESCR when printed in detail format that includes sales from multiple days.
CP-4667	SWM - Counterpoint - 8.5.4.1		AEZ829				The message "Unable to post some drawer sessions" is returned for active drawer sessions which are not being posted if the store is configured not to allow auto-reconciliation.
CP-4648	SWM - Counterpoint - 8.5.4.1		AEZ821		000000085170565		User is prompted to enter a value for item prompt when processing a validated return. Additionally, if items without the item prompt were entered after the item with the item prompt - those items can be omitted during the validated return if the user does not enter the required value and completes ticket.
CP-4627	SWM - Counterpoint - 8.5.4.1		AEZ776				You receive the message "You must enter a value for Line identifier (LIN_GUID)" when attempting to import lines into the PO_RTV_LIN table using Data Interchange\Import.
CP-4490	SWM - Counterpoint - 8.5.4.1		AEZ629, AEZ614		000000085169210, 000000085169571		The filter on the Distributions tab for Interface Distributions is ignored when the criteria include specific distributions and some distributions are marked as interfaced.
CP-4478	SWM - Counterpoint - 8.5.4.1		AEZ416		000000085168398		Two issues with Database Interchange Export / Saved Parameter using a saved filter does not load in the correct order as it was saved and does not save line type values.
CP-4441	SWM - Counterpoint - 8.5.4.1		AEZ411, AFA192		000000085200502, 000000085201235		For Transfer Out \ Import when importing or verifying the import using receive without a transfer, Counterpoint will lock up if the import file includes duplicate gridded barcodes that are NOT in numerical order. The work-around is to organize the import file such that the barcodes are in numerical order or eliminate the duplicates.
CP-4379	SWM - Counterpoint - 8.5.4.1		AEZ452				Error "Incorrect syntax near 'LOC_ID'" displays after attempting to Transfer In / Import / 'Receive without a transfer' if System Security code is not set to: Allow other Locations. Workaround: Allow other locations in the system security code.
CP-4284	SWM - Counterpoint - 8.5.4.1		AEZ181, AEZ454, AEY478, AEZ610, AFA296, AFA515, AFA523		000000085163129, 000000085168465, 000000085168805, 000000085200475, 000000085201333		Receive an error when performing an Order Copy Release and selecting ALL lines and releasing the document: "(TSTicket.SplitLinePriceRecords) We ran out of prices before we priced enough units."
CP-4269	SWM - Counterpoint - 8.5.4.1		AEZ266		000000085168246		And order with a Misc Kit and substitute item that costs more than the original cannot be released through Batch Release or Order Management,
CP-4266	SWM - Counterpoint - 8.5.4.1		AEZ329				The Log-in per ticket option in Setup\Point of Sale\Stores does not require a log-in after a competed ticket has been voided.
CP-4155	SWM - Counterpoint - 8.5.4.1		AEY996				Error on lookup for Gift Registry# on Forms: Index not found in Data Dictionary VI_PS_TKT_LIN_X1
CP-4103	SWM - Counterpoint - 8.5.4.1		AFA146		000000085163494, 000000085201165		The error "TenderRetail Initialization error: Could not find part of the path..." will display on any workstation where there is no integrated Chase pinpad configured or physically connected to the station.
CP-4098	SWM - Counterpoint - 8.5.4.1		AEV655, AEV779, AEV781, AEY897, AEY987, AEY620, AFA594, 000000085315280		000000085107844, 000000085163941, 000000085103533, 000000085201082		Since enabling EMV, the database size has doubled in PS_TKT_HIST_PMT.
CP-3933	SWM - Counterpoint - 8.5.4.1		000000085163032, 000000087266391		000000085163032, 000000087266391		Favorites in Counterpoint 8.5.3 do not stay in rearranged order after logging out and logging back into Counterpoint.
CP-3765	SWM - Counterpoint - 8.5.4.1		ADJ857, AEY269				Inventory valuation report is not printing serial information even though show serial number detail is selected when printing the detail format.
CP-3761	SWM - Counterpoint - 8.5.4.1		AEY167, AFA596		000000085199390		An access violation error is received in 8.5.3 upon opening Counterpoint if the windows user ID exceeds 17 characters and the Counterpoint setup does not include use of windows authentication in Setup\System\Company.
CP-3525	SWM - Counterpoint - 8.5.4.1		AEX964, AEY406, AEY927, AEY989, AEZ139, AEZ194, AEZ870, AFA064, AFA323, 000000084227474, 000000084253574, 000000085164353		000000085164353		The error, "You must enter a value for!_DISC_ACCT_NO!" displays when you have selected to mark a receiving as manually vouchered.
CP-3461	SWM - Counterpoint - 8.5.4.1		AEW225		000000085133195		In Counterpoint Version 8.4.6.18 - Unable to save a receiving of an allocated purchase order from an import file that includes grid items and qty received is greater than what was ordered. This does not affect Receive w/out a PO. In Counterpoint Version 8.5.2, 8.5.3, and 8.5.4 the behavior changed and the import errors on the line where the qty received is greater than what was ordered, but the line is saved, and the PO can be posted. Suggested Workaround: When using the import file where more qty of the item is being received than that which was ordered - either enter the PO with the correct (overshippped) qty's, or if aware of the overshipment - edit the PO to reflect that qty before the receiving is imported.
CP-3221	SWM - Counterpoint - 8.5.4.1		AEW086				The error, "Label query did not return any matching rows for the Unit and Barcode type combination" displays after attempting to print an inventory label for a normal type item with a barcode that previously was a gridded type item.
CP-3209	SWM - Counterpoint - 8.5.4.1		AEP664, AEP739, AEQ327, AER600 , AES227 , AES318, AES308, AER635, AEU529, AEU666, AEU718, AEU438, AEU917, AEW153,AEW379, AEW139, AEZ080, 000000084582933		000000085133432, 000000085164083, 000000085171454 000000085200892 000000085201079		Unable to post an order that contains the payment line type, "J" (deposit justification). The error, "Check constraint violation on PS_ORD_HIST_PMT.PMT_LIN_TYP" is issued.
CP-3273	SWM - Counterpoint - 8.5.4.1		85339945, DAT 000000086329183		85339945, DAT 000000086329183		When adding a line to an ecommerce order, you get an "Integer overflow" error, and cannot complete the edit.
CP-3263	SWM - Counterpoint - 8.5.4.1		AEU319, AEU587, AEU937				CounterPoint.log records a needless warning when not using signatures for credit card payments
CP-3319	SWM - Counterpoint - 8.5.4.1		AEN728				In Point of Sale for batch release, if you create a batch release parameter with a drawer name such as CERRT, the error 'Cannot focus a disabled or invisible window.' displays when loading the saved parameter.
CP-3331	SWM - Counterpoint - 8.5.4.1		AER131, AET046, AEV566, AEE486		000000085107267, 000000085132075 000000085171991 000000085194799		When viewing closed orders via zoom, the Lines/Total tab renders the error: "Application uses a value of the wrong type for the current operation".
CP-3328	SWM - Counterpoint - 8.5.4.1		AEL704				The IM Transfer In Journal.rpt and the IM Unposted Transfer In Form.rpt incorrectly reports qty received when running the report in Order by Transfer#, Item# if the item quantities have been edited on the transfer-in form.
CP-3349	SWM - Counterpoint - 8.5.4.1		AEP016, AEV531		000000085106990		receipt1.rdlc & salesdraft.rdlc does not display SVC card number and card name for SVC manually entered transaction
CP-3353	SWM - Counterpoint - 8.5.4.1		AEK839		000000085135283		When using a simplified item add on the fly form, certain data fields such as profile codes or label codes are not validated.
CP-3348	SWM - Counterpoint - 8.5.4.1		AEN967, AEO450, AER305		000000085163728, 000000085168923, 000000085169348 000000085172074		Error occurs when adding Gridded items to a Purchase Request, via 'Add Items' button. The error prompted is "cdsLIE: Field: ÒŸORD_QTY_NUMER not found".
CP-3068	SWM - Counterpoint - 8.5.4.1		AEI474		000000085134533		An SVC activation line on a ticket cannot be deleted prior to ticket completion.
CP-3386	SWM - Counterpoint - 8.5.4.1		AEH667		000000085134206		The Customer/Ship-To Address form does not display while in Offline mode even though it does for the same user in Live mode.
CP-3408	SWM - Counterpoint - 8.5.4.1		AEG540, AEW308		000000085133636, 000000085102956		In Ticket Entry, when entering a pay on account and using a check paycode that is set to 'do not prompt' for all prompt fields, the user is still prompted for transit number, account number, and check number.
CP-3434	SWM - Counterpoint - 8.5.4.1		AED392				The Purchase Request Edit List and Journal do now show the Cell/Location matrix for gridded items if only one cell is listed for a single location or if the same cell is listed for all locations on the Allocated Merged Purchase Request.
CP-3432	SWM - Counterpoint - 8.5.4.1		ADY040, AEB212, AEM351, 000000084232026		000000084232026		There appears to be a bug with the Visibility control in the rdlc receipt designer in that you cannot add any expression for the barcode field and save it without getting "object reference not set to an instance of an object".
CP-3077	SWM - Counterpoint - 8.5.4.1		ADS548		000000085134003		When the Data Synch Rebuild process has a failure, it proceeds with packaging the rest of the ZIP file and sends that down to the station to be processed as though it was a good rebuild package.  The rebuild should completely terminate if there is a failure during any part of the process.
CP-3449	SWM - Counterpoint - 8.5.4.1		ADO386		000000085132478		When scanning grouped tag along kits in CPSQL, as the lines continue to be added, counterpoint takes  3-5 seconds or longer to save each line entered
CP-7793	R&D - Counterpoint - 8.5.5		87965856, 89105712, 87864555,90109077				UIUpgradeProj.exe is running during client setup, which is overwriting existing custom TSTE menus.
CP-7693	R&D - Counterpoint - 8.5.5		87974067, 87974025				If one device fails to load, none of the other configured devices are functional and can also cause CounterPoint to hang.
CP-6898	R&D - Counterpoint - 8.5.5		89825680, 90083832, 90093743, 90332854, 91075060,91410726				Payment discrepancy message displays when authorization code is returned from Monetra as authorized, but the transaction has not been authorized. The resolution to this requires an update to Uniterm.
CP-6718	R&D - Counterpoint - 8.5.5		89510350, 89542736, 89566564, 89943183				When applying a cash payment for a ticket there is a three second delay before receiving the payment dialog for ticket completion. This is due to the cancelling of early insert on the payment device. While this was reported as a problem when using the cash paycode, it was also present when selecting other non-edc paycodes.
CP-6462	R&D - Counterpoint - 8.5.5		000000085347506, 000000086869368				If trying to email a report that is greater than 1MB in size you will receive the error "CPServices reported an error. This may indicate a service configuration problem or network connectivity issue.
CP-6456	R&D - Counterpoint - 8.5.5		88888485				Provisioning fails if custom tables are added to DataSyncConfig.xml. Workaround: Capitalize the Custom Table names in DatasynConfig.xml.
CP-6359	R&D - Counterpoint - 8.5.5		000000088733738				3 second delay (followed by a longer delay) when processing CASH payment using quickchip in 8.5.4.1
CP-6353	R&D - Counterpoint - 8.5.5		000000088731871				Do not do Early Insert when a ticket starts with a Validated Return
CP-6291	R&D - Counterpoint - 8.5.5		000000088668456				When entering grid items on a Purchase Request, the grid dialog displays lines left justified. The totals are right justified, so columns do not align. This problem also applies to any other grid entry form in Counterpoint.
CP-5748	R&D - Counterpoint - 8.5.5		87000410				Item and description fields do not update properly when tabbing through lines in order management. This is a display only issue.
CP-5717	R&D - Counterpoint - 8.5.5		86741804		86741804		When receiving an item in CPMobile that selling unit is EACH and purchase unit is CASE, the gross cost is taking the CASE cost and multiplying it by the number of EACH in a case
CP-5700	R&D - Counterpoint - 8.5.5		000000086770162		000000086770162		A sale ticket line is allowed for a user with restrictions in the POS Security Code that doesn't allow sale lines when the station setting for the default line is Sale.
CP-5698	R&D - Counterpoint - 8.5.5		000000086771171		000000087434776		The error, "Batch [xxxx] not available", displays when viewing Purchase Orders in Work Center.
CP-5228	R&D - Counterpoint - 8.5.5		000000085318561;000000085340380		000000085318561;000000085340380		Customer Notes option within a Customer Zoom does not work if there is a space in the customer number.
CP-5221	R&D - Counterpoint - 8.5.5		84923885		84923885		Receive a foreign key violation error when posting a Quick Assembly transaction when components include a sometimes serialized item.
CP-5027	R&D - Counterpoint - 8.5.5		84213705, 84779530, 88698124		84213705, 84779530, 88698124		Additional formatting characters are inserted into the body when forwarding a message in Message Center
CP-4570	R&D - Counterpoint - 8.5.5		AEZ659, AEZ901, AEZ682, 000000084257438		000000085169795, 000000085170034, 000000085170893		The Secure Pay Reconciliation report filtered by store does not show "Transactions in Counterpoint Only."
CP-3244	R&D - Counterpoint - 8.5.5		AEW099		000000085132884		For the Ticket Entry Sales Draft (rdlc) form, an extra signature line prints when the ticket includes a split tender payment for both credit card and one other method of payment.
CP-3247	R&D - Counterpoint - 8.5.5		6G20ATS				When entering a ticket, if you hit complete ticket, the Total is NOT shown on the Radiant pole display and a non-emv isc250 device is attached.
CP-3330	R&D - Counterpoint - 8.5.5		AEL865, AEM224, AEQ223, AFA438, 000000084361128		000000085162548 000000085162860 000000085171304, 000000085200876		Receive the error, "Not enough storage is available to complete this operation", for a multi-dimensional gridded item that has been discontinued when selecting Inventory from Items\Main tab.
CP-3401	R&D - Counterpoint - 8.5.5		AEC202; AEJ768, AEM346, AEX511, AEU728, AEW234, AEY007, 000000085204169		000000085138946, 000000085140820, 000000085164335, 000000085166541, 000000086969977		The InstallHelper fails if a TopLevel path is specified as UNC.
CP-4583	8.5.4.0, Monetra 8.6.1		AEZ696				Unable to change processors/delete NCR Secure Pay stores from User portal. It shows 'success' but store is not removed. This issue occurred because debit was enabled on their account but the debit config fields were never entered. This was a change within Monetra's process to check configurations and was causing a silent failure.
CP-4453	8.5.4.0		AEZ572				Changes to line colors for a Point of Sale stores do not save.
CP-4433	8.5.4.0		AEZ395, AEY224, AEZ874, AEZ999, AEZ998,AEZ994, AFA007, AFA008, AFA001, AFA006, AFA021, AFA004, AFA032, AFA025, AEZ772, AEZ692, AFA002				In Ticket Entry, the dialog for EMV loading does not happen and the user is not prompted to insert the card on device. Logs include "Request - u_flags : DEVICEONLY|DELAYRESPONSE."
CP-4297	8.5.4.0		aey692, AEZ517				The Custom line prompt on PS_DOC_LIN_EXT no longer saves the value when editing an order as it did in 8.5.2 if you don't tab through the item on the order.
CP-4241	8.5.4.0		AEZ250, AEZ158, AEZ812				In Touchscreen Ticket Entry when not using a default customer, the customer’s name (not number) from the previous ticket displays.
CP-4225	8.5.4.0		AEZ193				The store settings for minimum profit percent and minimum price level are not being honored in Ticket Entry and Touchscreen Ticket Entry.
CP-4181	8.5.4.0		AEZ130, AEZ774, AEZ444, AEZ940				When using NCR Secure Pay and setup to use an EMV device, completing a sale in ticket entry using an EMV chipped card brand of ICBC VisaCard (China) requires users to close Counterpoint. Ticket entry stalls at "Please wait for cashier." This results in an orphan payment. The transaction does get to NCR Secure Pay as a sale transaction, but Counterpoint is not completing the sale properly. Therefore, there is not a ticket matching the payment in NCR Secure Pay.
CP-4156	8.5.4.0		AEZ073, AEZ402, AEZ412, AEZ481, AEZ813, AEZ835,				Adding Categories in Ecommerce causes Counterpoint to lock up and requires you to log out.
CP-4116	8.5.4.0		AEY965, AEZ645		AEY965, AEZ645		Item price-1 value in TSTE does not honor the Price Decimal setting from the Item record.
CP-4086	8.5.4.0		AEY900				In Regular Ticket Entry, if you have prompt for document entry enabled, the setting to begin tickets at the customer number is not honored after the first is ticket entered. This issue is not seen in Touchscreen Ticket Entry. The work around just requires user to move focus back to the customer number field.
CP-4085	8.5.4.0		AEY969				In 8.5.3 when using the Move line up/down button in TSTE or the corresponding menu item in REGTE the line changes focus to the top line item after the first move selection.
CP-4038	8.5.4.0		AEY292				Email sent using Sendmail.exe results in question marks in the body of the email for Counterpoint 8.5.3. Workaround: Replace the sendmail.exe in 8.5.3 BIN with the one from 8.4.6.18.
CP-4023	8.5.4.0		AEY832				The "Selected" action in Order Management is not working.
CP-3808	8.5.4.0		AEY400, AEY534, 000000084325105				On a P530 workstation running Windows Embedded 7 (32-bit), the CPSQL Prereqs fail with the message "You are running a 32-bit version of Windows Server 2008 R2. NCR Counterpoint requires the 64-bit version of Windows Server R2".
CP-3767	8.5.4.0		AEY283				In the view documents forms (Ticket, Order, Layaway) pressing the line details button for a serialized line item, when more than one serialized line item exists on the document, displays incorrect data.
CP-3549	8.5.4.0		AEY003				In Point of Sale, changes to the item prompt value for an existing order are not saved when editing the order after its initial creation.
CP-3523	8.5.4.0		AEX952				The error "Invalid RBA Configuration folder rbaconfig\ does not exist" displays after launching the Ingenico Utility button from Setup\Point of Sale\Devices when you are running as a LAN, or never offline workstation.
CP-3462	8.5.4.0		AEX844				User receives "Error: Bad Date Format String" error when previewing the Customer Aging report for aging and cutoff dates that are Custom but for a blank date.
CP-3471	8.5.4.0		AEX525				In Ticket Entry, the warning message "This will place the customer over their credit limit' displays when accepting a CASH deposit on an existing order or layaway for an AR charge customer that is near their credit limit as defined in Customers.
CP-3485	8.5.4.0		AEX106				The total unit cost correction amount is inflated by the number of grid cells received on the PO Receivings Journal when the cost is changed at the time of receiving and creating a cost correction value. The line cost correction amount is correct.
CP-3149	8.5.4.0		AEX460				Printing a ticket from Ticket History view using report "Receipt EMV - Tickets" results in all tickets printing, not just the ticket that is selected in the view.
CP-3172	8.5.4.0		AEW765				If no Primary Vendor or Vendor Item exists for an Item, the vendor information will be blank on the PO Posted Receiver Form.rpt
CP-3155	8.5.4.0		AEX037				The Posting Ticket Scheduled Task will not run if the password includes the special character "&".
CP-3498	8.5.4.0		AEW701				The error message, “Lines CDS is not empty (C:\BuildAgent\work\CPV8\Delphi\Sales\PointOfSale\SynDocTicket.pas, line 26622)" displays when using a touchscreen code that includes a button action that calls the Pay on Account form. The error occurs when the form is canceled.
CP-3185	8.5.4.0		AEW428, AEX492				In Ticket Entry, Pay-In Receipts prints "Pay Out" in the receipt header.
CP-3181	8.5.4.0		AEW323				Deleted items are included in the totals of the Physical Count History and Physical Count Journal reports, but not in the detail section of the reports. This is a report issue only.
CP-3238	8.5.4.0		AEV988				When entering a pay on account and printing the PayOnAccount1.rdlc - If using the pay on account method of Specific or Multiple (not open or automatic) the document amount does not include the zeroes after the decimal place. The amount paid on the document does include these zeroes.
CP-3228	8.5.4.0		AEV462				Error merging items if items were previously used on a quick assembly from a deleted Bill of Materials.
CP-3200	8.5.4.0		AEU930				If you unselect a line on a receiving for a Purchase request that was generated as a Customer Specific Purchase Request from a Point of Sale Order and do not manually update the quantity received column the received amount and status on the order in Point of Sale will reflect the line as "Fully received" when it was clearly not received and remains to be received in Purchasing.
CP-3197	8.5.4.0		AEV162				When entering a Purchase Adjustment against a vouchered receiver, the user is not warned that the receiver has already been vouchered if the receiver number is manually entered.
CP-3217	8.5.4.0		AEV064, AEV468				Document discount is not updated on an existing order when line items are added to the order. Work around: Re-enter the document discount after adding lines to the order. This will update the document discount correctly.
CP-776	8.5.4.0		ADQ188, AEC265, AEH801				On the Purchase Order Report, allocated merged purchase orders that have gridded items with only one grid dimension are printing all locations, even when the allocated purchase order detail is set to "Totals only."
CP-3210	8.5.4.0		AET972, AEW007				Receipt1.rdlc omits the line-by-line "Compare at" display of user savings, as configured by the "Detail type" in Setup / Point of Sale / Stores.
CP-522	8.5.4.0		AEM474				When releasing multiple orders and sending receipt1.rdlc attachments, all customers receive the same attachment.
CP-448	8.5.4.0		AER566				When using windows authentication for the NCR CounterPoint login, the LOGIN_FAIL_CNT field is not reset in SY_USR properly after failed login attempts to ticket entry.
CP-3140	8.5.4.0		ADL285, ADY158, AEO025, AEV066, AEW446, AEY257, AEE218				User receives the message "Value of field 'Gross ext prc' is out of range" when performing a validated return for an item with a price override of 100% and ticket discounts are applied to the original ticket.
CP-3251	8.5.4.0		AES564, AET277				The Pay-In or Pay-Out rdlc forms do not print the entered description that can be entered in Ticket Entry when performing a Pay-In or Pay-Out ticket.
CP-3520	8.5.4.0		ADW407, AEJ557				The Inventory Grid Overview report is showing inflated sales and cost values compared to other reports when multiple users run the report simultaneously. This is because the value for Running Totals is not reset causing it to double.
CP-3042	8.5.4.0		AES386, AES573, AES559, AES870, AES927, AES997, AET803, AET851, AEU105, AEU539, AEU651, AEU669, AEU767, AEU792, AEV062, AEV363, AEV653, AEV741, AEW954, AEX039,AEX070,AEX290,AEX370,AEX415, AEX683, AEX977,AEY767, AEZ164, AEZ330				Found during the EMV Pilot when using WorldPay TCMP: The payment terminal prompts for "swipe card" even though the setting 'use reader' is unchecked for the Store Credit .
CP-3039	8.5.4.0		AEQ783				When using standard receipt1.rdlc when canceling an order and doing a partial forfeit of the order the receipt does not show the forfeited amount only the refunded amount.
CP-3307	8.5.4.0		EMV pilot				Adding the Signature Data field to an RDLC form does not print a captured signature.
CP-3318	8.5.4.0		AEP215				When customizing RDLC receipts to add Price override reason (Fields!PricingInfo.Value.PriceOverrideReason), the reason does not print on the receipt.
CP-3314	8.5.4.0		AEO473				The Sales History by Item by Customer Report does not include the parent item detail for grouped tag along kits, regardless if you check the option to "Report kit sales at the parent item." This same detail is included for the Sales History by Customer by Item Report.
CP-3336	8.5.4.0		AEN335, AEW267				When saving a purchase adjustment, the item number is displayed in the vendor's item number column.
CP-3326	8.5.4.0		AEN258				When scanning or manually entering an item barcode in 'find items' when processing a validated return, the message 'Item not found in ticket' is returned.
CP-3354	8.5.4.0		AEK263				The subtotal field on Order1.rdlc is inflated for any serialized items on the order.
CP-3338	8.5.4.0		AEJ569				The RDLC receipt is not showing the correct "Number of items Returned" total when there are serialized or sometimes serialized items on the Return.
CP-3384	8.5.4.0		AEH545				The giftreceipt1.rdlc displays the 'QTY' text for a cell even when the item(s) sold is not multi-cell. It works correctly when the item has grid dimensions.
CP-3081	8.5.4.0		AEF587				You receive the message "Credit card transactions for this ticket have been settled. Ticket cannot be voided" if you attempt to void a ticket tendered with a credit card for a zero amount using NCR Secure Pay.
CP-3393	8.5.4.0		AEF287				If you add the OriginalQuoteInfo.QuoteExpirationDate to the Receipt1.rdlc form, it displays 1/1/2001 as the expiration date.
CP-3371	8.5.4.0		AEL038, AEP744				When returning an item and paying with cash, payment type is set to Tender causing refundable amount to double.
CP-3438	8.5.4.0		AED616				When running the Sales Analysis by Group report, the parameters section at the top does not show all of the parameters used.
CP-3405	8.5.4.0		AEC729				When entering a return in Ticket Entry or Touchscreen Ticket Entry where there is a refund amount due, if the pay button and cash paycode button is then used, the amount can be positive or negative, this was forced as a negative amt in 8.3.9
CP-3404	8.5.4.0		AEC380				Cached/Current station ID is used when reprinting rdlc receipts
CP-3403	8.5.4.0		AEC322				The Purchase Order Report includes location detail for non gridded items on an Allocated Merged Purchase Order when parameters specify to include Totals only.
CP-3452	8.5.4.0		ACQ341, AEH899				If you change the order of the columns in the Item Zoom from lookup (view #1) to have year in the first column, it still shows the location under the first column with a heading of year.
CP-4243	8.5.3.0, 8.5.4.0		AEZ253				"Registration key is invalid" message received at remote site server after creating registration.ini file from hub's registration.hub file. This issue is existing in version 8.5.1.
CP-3601	8.5.3.0, 8.5.4.0, 8.5.3.0patch1		AEY027				Severe slowness logging into regular Ticket Entry for a store having 21 or more assigned paycodes.
CP-3481	8.5.3.0		AEX132				In Touchscreen Ticket Entry a sale ticket was changed to a backorder, the payment was cancelled and re-entered with the VISA authorization occurring followed by a reversal (VOID_SALE). Counterpoint does not show that the deposit was voided/cancelled but the Secure Pay portal does.
CP-3024	8.5.3.0		AEV041, AEV344, AEV799, AEW817, AEX636, AEX887, AEY369				The error, "Unable to complete a sale ticket with a negative tax amount Error: TAX MUST BE >= 0.00 AND <= AMOUNT" displays when a negative tax amount is entered on a ticket using Secure Pay, Non-EMV configuration.
CP-3205	8.5.3.0, 8.5.3.0patch1		AEX278, AEX801, AEY413, AEX938, AEU951, AEV081, AEU728, AEV024, AET110, AES622, AES384				We have had reports that on some systems, you receive a message that “This program has stopped working� when attempting to install the Service Pack. To address this issue, we have changed the packaging for the Service Pack to a self-extracting executable. The name is still the same, the Service Pack install is still the same, and the installation instructions are the same. The only thing different is that at the beginning of installation, you will see a window that shows the Service Pack files being extracted.
CP-3413	8.5.3.0		AEG874				The Pay On Account rdlc form does not include the customer bill-to information.
CP-3078	8.5.3.0		ADX436				When tendering payment for a document using a credit card paycode and the document contains a return line and an order line of lesser value (or a misc charge to create a balance due), the message 'Amount is above maximum change amount.' is returned if the paycode is set to maximum change of 0.