NCR Counterpoint Version 8.6.2.0 Release Notes

The following corrections 8.6.2.0 are available in the NCR Counterpoint Service Pack file from cpsp86.zip on the NCR Web site at www.counterpointpos.com. The Service Pack needs to be installed on all LAN/WAN/Standalone, HUB, Remote servers and for each offline workstations where Counterpoint is installed.

Key	Fix Version/s	Tracking Number 1	Tracking Number 2	Customer Description
CP-12556	8.6.2.0	CSTASK0010182	CS0021255	After editing an order, the drop-ship item received does not update its line type to fully shipped.
CP-14161	8.6.2.0	INC000034029417	TAS000016065611	8.6.1 NCR Device Service API service installer does not set recovery options properly
CP-14070	8.6.2.0	INC000033761148	TAS000015949192	8.6 Error adding Card on file for customer when Ticket entry is opened, but no payment terminal is installed
CP-14068	8.6.2.0	INC000033739000	TAS000015951092	Able to create duplicate Purchase request if TSTE/RTE is left open during an order edit
CP-14020	8.6.2.0	INC000033418252	TAS000015918745	Error when using search in a report that does NOT have the value in the reports / crview crashing
CP-13964	8.6.2.0	INC000033554036	TAS000015880785	Print screenshot from CounterPoint displays unclear and difficult to read fonts that differ from the actual screen if OS is Windows 11.
CP-13913	8.6.2.0	INC000033458423	TAS000015832273	From CP-13576: Updatefrom8.5.7.2.sql fails if multiple non-EMV payment terminals are installed
CP-13464	8.6.2.0	INC000031570105		Leading spaces are allowed in GFC_NO and it cannot be redeemed
CP-13216	8.6.2.0	INC000029285552	TAS000014245083	X-tape Sales by category and Sale by sales rep returns data for all drawer sessions
CP-12877	8.6.2.0	INC000028034912	TAS000013548737	Renumbering an item does not update the im_inv record on offline stations
CP-13871	8.6.1.2	INC000033235117	TAS000015761867	After 8.6.0.1 upgrade, 14 stores all stations are randomly crashing multiple times a day
CP-13789	8.6.1.1	INC000032910415	TAS000015619849	Correct Customer is not used Correct Customer is not used when performing Validated Returnswhen performing Validated Returns
CP-13443	8.6.1.1	INC000031385049	TAS000015129423	Line discount on orders not updating.Line discount on orders not updating.
CP-13009	8.6.1.1	INC000026198503	TAS000013729053	Catastrophic failure attempting to access Work Center
CP-12704	8.6.1.1	INC000026866668	TAS000013089041	Inventory Status Report is calucating the wrong Inventory Value for gridded items
CP-12025	8.6.1.1	INC000021775202	TAS000011212796	Drawer Summary History report incorrectly shows over/ short amount for paycodes not set to count/reconcile in totals
CP-13756	8.6.1.1	INC000032636908	TAS000015530909	Default filter in Order Management not Default filter in Order Management not applying when re-entering OM. applying when re-entering OM.
CP-13747	8.6.1.0	INC000032565249	INC000032565249	PayOnAccount1.rdlc needs 2 corrections
CP-13741	8.6.1.0	INC000032458517	TAS000015488783	Management Hist report showing incorrect comparative dates in report totals
CP-13723	8.6.1.0		INC000032456112	Deposit Forfeit shows in the payments area of the Layaway but it does not show under the Totals area.
CP-13722	8.6.1.0	INC000032441474	TAS000015461342	Unable to use Manual Payment entry to add cards on file in 8.6.0.1 Credit Card # is required error
CP-13719	8.6.1.0	INC000032372113	INC000032372113	Quick Transfer auto-assign value sticks when creating a second Quick Transfer back-to-back.
CP-13576	8.6.1.0	INC000031828908	INC000031828908	Updatefrom8.5.7.2.sql fails if multiple non-EMV payment terminals are installed
CP-13558	8.6.1.0	INC000031827104	INC000031827104	Remove MagneticInk Check Readers from device menu in CP
CP-13460	8.6.1.0	INC000031454154	TAS000015170442	8.5.7.2 001 Sales attempted to be voided by Counterpoint unable to determine why
CP-13432	8.6.1.0	INC000031397191	INC000031397191	When updating to V8.6, if you have multiple CP instances and choose any but the last-installed, we partially upgrade each of TWO instances of Counterpoint
CP-13431	8.6.1.0	INC000031397188	INC000031397188	Missing MSSQL2022 case statement during DB_CTL update in UpdateFrom8.5.7.2.sql file
CP-13400	8.6.1.0	INC000031236569	INC000031236569	8.5.7.2 Invalid object name 'pduser.dCnf' error when the company DB compatibility level is set to anything above SQL2017 (140).
CP-13206	8.6.1.0		INC000029667078	PO/PR Cost Calculation Issues (total amounts are different) if Price decimals are set to 4
CP-10166	8.6.1.0	97679773, INC000013108761	TAS000011936964	Previously processed Deposits showed on NCR Secure Pay Reconciliation report once Layaway is released
CP-8699	8.6.1.0	94273326, INC000013241075	94273326, INC000013241075	Cardholder name no longer prints on the receipt
CP-13707	8.6.0.4	INC000032283500	INC000032283500	8.5.7.2 Multi-Site Config Editor throws error when attempting to set subscriptions.
CP-13663	8.6.0.4	INC000032059152	TAS000015333938	8.6.0.1 Manual Entry Payment window error: Required values not provided Payment form could not be loaded
CP-13495	8.6.0.4		INC000031566387, INC000031933196	There is no longer message: *** This document has notes **** when using Hold and Hold Recall.
CP-11826	8.6.0.4	INC000020677012	INC000020677012, INC000024834356, INC000026181980, INC000029842296	Only prompted for ZIP though AVS is set to address+zip / address mismatch error Current status: Z (all cards, NPP)
CP-10227	8.6.0.4	97721721		Calendar on Filter / Customize displays a long popup calendar that is cut off at the bottom, and immovable
CP-8960	8.6.0.4	94136122, 96756406, 96793906, 96898494, INC000013001033, INC000021840983	94136122, 96756406, 96793906, 96898494, INC000013001033	"Row cannot be located for updating. Some values may have been changed since it was last read" error occurs when posting a transfer-out generated from transfer advice report
CP-8617	8.6.0.4	000000094233011	000000094233011	8.5.6.2 DUPLICATE TRANSACTION: CONFLICTS WITH TTID error in Pay-On-Acct transaction. Applying to numerous documents.
CP-6216	8.6.0.4	88449473, 96928344	96928344, INC000021453640, INC000016074175, INC000026855043	Not prompted to refund original card on a Validated return
CP-13418	8.6.0.3	INC000031323440		Unable to install the new payment service onto never offline workstations
CP-13404	8.6.0.3	INC000031269231		Tender Retail Moneris: Unable to enter Manual credit cards for payment on device, insert/tap are the only options
CP-13403	8.6.0.3	INC000031267396, INC000031269222		Tender Retail Moneris: Unable to ADD Card on File / Error adding card on file: [declined]
CP-13401	8.6.0.3	INC000031267396		Tender Retail Moneris: Unable to accept check payments DL# and State required but never prompted to enter
CP-13221	8.6.0.3	INC000029791526		Manual Entry SVC on Lane 7000 fails to authorize: Keyed: (Failed to parse account) Failed to parse account
CP-12293	8.6.0.3	INC000028789026, INC000024984029		Can lose focus on receipt preview screen - must end task out of CP
CP-10727	8.6.0.2	INC000011915134 INC000012879952 INC000012891196 INC000012891185 INC000016509090 INC000024838846 INC000024470884 INC000025181463 INC000025529298 INC000027131207 INC000027130999 INC000027130994 INC000027130979 INC000027130939 INC000027785294	TAS000007478292 TAS000013187919 TAS000013187922 TAS000013187929 TAS000013187931 TAS000013187932 TAS000013823335	Not enough memory resources are available Error in TE after updating to WIn10
CP-13430	8.6.0.1			On-screen manual entry does not correctly process partial auths.
CP-13426	8.6.0.1			Cancelling an on-screen manual entry of a credit card payment can cause an incorrect void of a charge made on a prior ticket.
CP-13418	8.6.0.1	INC000031323440	TAS000015109244	Unable to install the new payment service onto always offline workstations.
CP-13028	8.6.0.0	INC000028488280	INC000028488280	IM Physical Count Edit List List View.rpt has totals fields reversed
CP-13008	8.6.0.0	INC000028412393	INC000028416081 INC000028434715 INC000028506234 INC000028412393	Ingenicoutility.exe (v2.1.60.0) in 8.5.7.2 does not recognize current RBA 23.62.02 download files
CP-13007	8.6.0.0	INC000028412393		Broken link on partner portal: Ingenico Update Utility
CP-12943	8.6.0.0		INC000028090396	The last count cell pointing to HELP button instead of OK button in Count Drawer.
CP-12765	8.6.0.0	INC000027319833	INC000027319833 INC000029378365	Missing UPP 6.8.1 file for Lane 7000
CP-12757	8.6.0.0	INC000027322255	INC000027322255	Items sold by entering a random-weight-barcode (RWB) use an incorrect price
CP-12727	8.6.0.0	INC000026852253	INC000026852253	Some EBT payments fail with the technical error "Nullable object must have a value"
CP-12720	8.6.0.0		INC000026851448	Customer display window does not stay in place when configuring the display; while testing; or in Ticket Entry
CP-12710	8.6.0.0	INC000026448733	INC000026448733	Price is NOT calculated and displayed for each Alt unit quantity in TSTE unless Inventory Control/Pricing Tab has “Use location prices� checked
CP-12690	8.6.0.0		INC000026800494, INC000026923604, INC000027013448 INC000027031464, INC000027049255, INC000027049944, INC000027210584	When using Hold-and-Recall, tax is calculated incorrectly on tickets which include validated return lines
CP-12472	8.6.0.0	INC000026038328	INC000026038328 INC000026526033 INC000027133409 INC000027133410 INC000027133428	P400 Split payment issue after decline - Moneris / 8.5.7.1 payments removed and ticket had to be voided
CP-12442	8.6.0.0	INC000025720458		Tender Retail: Compliance question: Moneris rolling out new cert
CP-12431	8.6.0.0	INC000025639296 (also INC000024961363 / INC000023510259)	INC000025639296 (also INC000024961363 / INC000023510259))	Data Aggregation not completing; No sales not populating on reports, no new data in the DM_STATS_STR_USR_DAY
CP-12062	8.6.0.0		INC000023306278	XSL file is created as READ ONLY when customizing a zoom
CP-10653	8.6.0.0	INC000011550706	INC000011550706	In Multi-Site set up, Ticket History report at the hub does not show tip information for tickets entered at a remote.
CP-8450	8.6.0.0	93038409 94923917	93038409 94923917 INC000023942502	Spinning wheel attempting to change workgroup in Work Center
CP-7836	8.6.0.0	90963700, 98155688	90963700, 91329321,94896259, 96790497,97691791,98020320, 98155688 INC000017902024, INC000018314230 INC000028824962	Touchscreen Ticket Entry does not respond to touch on an XR5 or XR7 when + and – are pressed to populate the quantity to return when entering a validated return.
CP-3346	8.6.0.0	96088423, 95646058, 93461795, 92034456, 86334008 96844152 97767392	96088423, 95646058, 93461795, 92034456, 86334008 96844152 97767392 INC000022179420	When not using Offline Ticket Entry, Logs/CounterPoint.log records errors relating to data extractions. These are harmless -- but clutter up the log file and distract from real errors.
CP-12806	8.5.7.2patch1	INC000027322255	INC000027322255	In 8.5.7.2 when entering Random Weight barcode it does not use the embedded price
CP-12785	8.5.7.2patch1			EBT transactions frequently fail: Error in ExecuteMonetraTransaction: System.InvalidOperationException: Nullable object must have a value
CP-12781	8.5.7.2patch1			Tax is computed incorrectly on tickets with validated-return lines
CP-12022	8.5.7.1patch2		INC000022797977	Installing the Counterpoint V8.5.7.1 Patch 2 causes devices to not load at startup “Could not load file or assembly 'NCR.CP.CPAPI.SDK�
CP-12303	8.5.7.2			An unhandled exception at a particular point in code can lead to an incorrectly voided credit card payment
CP-12222	8.5.7.2		INC000024338113	After an item unit change, editing a quantity (on an existing line) does not always update pricing correctly; a payment issue can result ( NSP voided a successful sale, unable to determine why)
CP-12208	8.5.7.2	INC000024338113		Secure Pay voided a successful sale, unable to determine why
CP-12044	8.5.7.2	INC000021152141 INC000021605313	INC000021152141 INC000021605313	8.5.7.1 Grid index out of range on tickets with over 40+ items, using hold/recall and ticket note
CP-11951	8.5.7.2	INC000018257583		Support Request: Confirm Worldpay/Vantiv 610 is certified for use with SVC in CP and with payment terminals
CP-11936	8.5.7.2		INC000021976135	RTV's not decreasing inventory correctly when a cell is repeated on an RTV
CP-11932	8.5.7.2	INC000022023265	INC000022023265	8.5.7.1 Unable to disable line display on Lane5000 (or LANE other payment terminals)
CP-11910	8.5.7.2	INC000021711587		Min/Max Advice Report returns all locations though filtering by one specific location group
CP-11856	8.5.7.2			CPMobile 2.82: Error processing Mastercard or Discover: Pay code ---- not on file for this store"
CP-11846	8.5.7.2		INC000020744284	Lines in view orders are no longer colored after Upgrade to 8.5 from 8.4
CP-11842	8.5.7.2	97684138, INC000018626717, INC000020504807	97684138 INC000018626717 INC000020504807 INC000022202463	8.5.6.6 Random range check errors during auto post
CP-11834	8.5.7.2		INC000022486966 INC000023961422 INC000023959150	Moneris Tender Retail - Customer card on file does not automatically process card
CP-11811	8.5.7.2		INC000019255638	Transfer In Journal totals do not match Transfer Out totals or sum of items
CP-11810	8.5.7.2		INC000012818313	Payment Reconciliation can incorrectly void a healthy auth in a certain case where both TKT_NO and DOC_GUID are reused
CP-11796	8.5.7.2	INC000020362828 INC000022132755	INC000020362828 INC000021604539 INC000022132755 INC000022336094	Unable to load custom image on Lane5000/Lane3000/Lane7000 in 8.5.7.1
CP-11775	8.5.7.2		INC000021053626	GETSQL~1.VBS error came up while executing cpsp85 on Win server 2012 SP2
CP-11747	8.5.7.2	INC000019741008	INC000019741008	[8.5.7.2] Automatic workstation update of 'Sometimes offline station' presents an unwarranted message: "NCR Device services API / Command line parameters"
CP-11745	8.5.7.2		INC000019739400	Tax totals are increased when consolidated lines are used in RegTE/TSTE
CP-11724	8.5.7.2	INC000019725022	INC000019725022	Error accessing Quick setup in CP 8.5.6.4 DataDictionary supports a maximum of 64 disabled mapping values
CP-11711	8.5.7.2	INC000019694696		Doc Req: Partner Portal 8.5.7.1 installation instruction links to outdated Online help Service Pack install page
CP-11692	8.5.7.2		INC000019133681	Finance Charge Journal does not add up the total charges on the report correctly
CP-11659	8.5.7.2	INC000018962619	INC000018962619	Current ticket voids, or ticket void data is not aggregating
CP-11568	8.5.7.2	INC000017255465	INC000017255465	Frequent DBISAM errors seen after updating to 8.5.7
CP-11543	8.5.7.2	INC000018832466	INC000018832466	Item serial number is added to a line in TSTE when it should not be.
CP-11476	8.5.7.2			Request to update the CPMobile information on the Partner Portal
CP-11409	8.5.7.2			Partner is requesting that we update the supported operating system list in Partner Portal
CP-11382	8.5.7.2	INC000016995543	INC000016995543	CPSQLPrereqs.exe can get stuck in a reboot loop, and never fully completes the install
CP-11371	8.5.7.2			Multiple tax Authorities display in TE/Order Processing/Ticket edit/ Totals section even though only one tax authority is affected
CP-11363	8.5.7.2			Freezing in Counterpoint observed when using hold and recall with ticket notes added
CP-11361	8.5.7.2			Invalid Floating Point Operation� error when processing a return and a sale for equally priced items on the same ticket
CP-11331	8.5.7.2			CPMobile: User keeps receiving 'You Must Enter Value for Sales Rep' message
CP-11281	8.5.7.2		INC000015425482	2x20 Line Display not showing the price with tax included for each individual item when being scanned
CP-11280	8.5.7.2, 8.6.0.0		INC000015947833	Random Weight Barcode Line not being completely overridden when being replaced by a non RWB item
CP-11269	8.5.7.2	INC000015108717	INC000015108717	Access Violation errors are thrown when a mouse curser rolls over (not click) a Zoom view gridded items All or Clear filter at the bottom of the form.
CP-11151	8.5.7.2	INC000015330458	INC000015330458	Item-Receivings.sql since 8.4.6.19 pulls NULL for PRICE (labels from tags from Receivings)
CP-11124	8.5.7.2			Validated Returns with hold-and-recall throws “line not found in ticket� when selecting and then unselecting a return line
CP-10775	8.5.7.2	INC000013262156, INC000011875734	INC000013262156, INC000011875734	POS Exceptions report returns 0 for "No Sales" field.
CP-10726	8.5.7.2	INC000012954323		The filter selection list in Ticket Entry/Order Processing/Document Header Lookup/Filter is behind the Filter Form
CP-10723	8.5.7.2	INC000012818313	INC000012818313	Secure Pay voided a successful sale, unable to determine why
CP-10705	8.5.7.2	INC000012855445 INC000014571456	INC000019848780 INC000012855445 INC000014571456	Return transactions using EBT do not deduct tax.
CP-10636	8.5.7.2	INC000012115057 INC000013065232	INC000012115057 INC000013065232	Receipt1.rdlc does not display updated Loyalty points balance after the new sale transaction is done.
CP-10228	8.5.7.2	97808544 INC000012113020	97808544 INC000012113020, INC000012363046	Last Statement Information on the customer record does not update when emailing a statement
CP-10056	8.5.7.2	97617477		Jungo driver links are not working in Partner Portal: ncrsmb.com’s server IP address could not be found.
CP-10054	8.5.7.2	000000097606091		Partner requesting the CP Roadmap page be updated https://retailchannel.radiantsystems.com/cp-roadmap.htm
CP-10001	8.5.7.2			We are logging track data but we MUST NOT log that
CP-9910	8.5.7.2			On-line help is very outdated with regard to aggregations needed for the POS Exceptions Report
CP-9828	8.5.7.2	97234292	97234292	Need clarification on random weight extended barcode type format specified in the Counterpoint Online Help
CP-9827	8.5.7.2	97246065	97246065	On XR7+ Built-in MSR does not read any credit card: Unable to retrieve cardshield encryption key
CP-9716	8.5.7.2	97052834	97052834	8.6.5 CPSQLPrereqs.exe requires multiple reboots to complete installation
CP-9715	8.5.7.2	97015155	97015155	8.5.6.5 Ticket could not be saved in Counterpoint, but sale existed in NCR Secure Pay (Sale could not be completed in CP)
CP-9629	8.5.7.2			Do not install the desktop icons for Uniterm and Uniterm Tester
CP-9504	8.5.7.2	96638556	96638556	Documentation Request: Clarify NCR Payment Solutions topic regarding re-injecting existing ingenicos
CP-9128	8.5.7.2	95759328		Attempting to backdate an RTV beyond a year, but getting date range error though allowable transactions are set to 24 months.
CP-8853	8.5.7.2		94843929	In CP Mobile, cost of an Item changes in Receivings from the original cost in the PO if another PO is created for the same item but with a different cost
CP-8652	8.5.7.2	94394910	94394910	8.5.2.1 isc250 EMV rebooted mid-transaction, after Could not open device: Timed out while waiting on RESPONSE
CP-8650	8.5.7.2	94361252	94361252	When customer manual enters card on an iPP320, the box to enter the card number is on top of the phrase "Please enter your card #"
CP-8602	8.5.7.2	94110573	94110573	Unable to connect to P2PE EMV isc250 if store is set to 'Always require P2PE' on store
CP-8577	8.5.7.2	94124395 97790642 97992671	94124395 97790642 97992671 INC000020918647	8.5.6.2 Tax is not adjusted on EBT payments and EBT payments not accepted if using EMV payment terminal
CP-7946	8.5.7.2	91836583	91836583	The filter image disappears when filtering on a data interchange export
CP-7936	8.5.7.2	91758276	91758276	Incorrect total when 'Show unshipped Lines" is unchecked in store settings
CP-7885	8.5.7.2	000000093567235	000000093567235	Items Labels with alternate units are not preview/printed in Labels from tag for Purchased orders.
CP-7251	8.5.7.2	000000090333081	000000090333081	RTVs are missing from the Unvouchered and Vouchered Receivings reports if the RTV # is the same as a Receiver # for the same vendor.
CP-7153	8.5.7.2, CPM 2.8.4	000000089895709		Product Weight for an item is not showing in Receivings in Counterpoint when item is received in CPMobile
CP-6243	8.5.7.2	88668927	88668927	8.5.4.1 EMV - Unable to complete a ticket in regular Ticket Entry that uses an EMV device when using the cash paycode button to process a cash payment. The device is canceling early insert flow while the user is user selects the Cash paycode button and selects to pay ticket balance. This is not a problem in TSTE. A valid workaround is to not use the default paycode setting of Cash, or not selecting the Cash paycode button when processing the payment for the ticket.
CP-6045	8.5.7.2	87657854, 000000094862935, 98090690	87657854, 000000094862935, 98090690	In Customers\Customers when viewing ticket history from the zoom, a scroll bar on the Lines\Totals tab remains displayed after viewing a Pay on Account ticket.
CP-4760	8.5.7.2		INC000016595718	The error message, "You must enter a value for Quantity assembled", is displayed when adding Serialized items in Quick Assemblies\Enter.
CP-3220	8.5.7.2	96024502	96024502	In Ticket Entry the error " Quantity shipped plus quantity left on the order cannot exceed the pre-release quantity on order" displays when processing an order and selecting to "copy release" all lines.
CP-3199	8.5.7.2	98102242	98102242	Errors outside of Ticket Entry are written to the TEEvents_Error.log and TEEvents_Error_T*.log files
CP-3291	8.5.7.2	AET648, AEU566, AEW433	000000085134255, 000000085171346 000000085195368	In Ticket Entry, when using EMV, an error occurs when recharging/issuing a Store Credit using Auto Card Payment (*CARD). "The maximum overtender allowed for the ticket will be exceeded" message is displayed.
CP-11748	8.5.7.1	INC000019875128	INC000019875128	8.5.7.1 Clientsetup.exe will not run, blue wheel spins, then nothing
CP-11744	8.5.7.1		INC000019739400	Tax totals are increased when consolidated lines are used in RegTE/TSTE
CP-11738	8.5.7.1	INC000019848229	INC000019848229	8.5.7.1 SP will not install on WIN10 Server 1607
CP-11718	8.5.7.1	INC000019741008	INC000019741008	8.5.7.1 SP install of 'Sometimes offline station' presents an unwarranted message: "NCR Device services API / Command line parameters"
CP-11716	8.5.7.1	INC000019719102		8.5.7.1 cpsp85.exe returning a Program Compatibility Assistant install msg/error (Windows 10 Business - Version 21H1)
CP-11715	8.5.7.1	INC000019731875	INC000019731875	8.5.7.1 cpsp85.exe will not run, blue wheel - nothing happens Application error in Event Viewer logs
CP-11712	8.5.7.1			Counterpoint 8.5.7.1 Service Pack Crashes when Installing
CP-11407	8.5.7.1			Performing a purchasing adjustment for a received item that had zero cost causes an incomplete allocation to G/L when vouchering Receivings
CP-11367	8.5.7.1	INC000017242987		SQL 2019/Win2016 can't launch cp: integer overflow
CP-11276	8.5.7.1	INC000016485555 INC000016572386 INC000016594358 INC000016758519	INC000016485555 INC000016572386, INC000016594358	AUTHENTICATION FAILED error when running the Secure Pay Reconciliation report in 8.5.7
CP-11263	8.5.7.1	INC000016354331	INC000016354331	8.5.7 CPSQLPreReqs no longer includes SQLCMD
CP-11199	8.5.7.1	INC000016162326	INC000016162326	Error attempting to delete store if pay code is assigned: tblPsStrCfgPS: Dataset not in edit or insert mode
CP-11147	8.5.7.1	INC000014378931	INC000014378931	TSTE -- Cursor is not placed in the line item field after selecting a sales rep from main page (via run page)
CP-11107	8.5.7.1		INC000015317314 INC000018016627	Error attempting to delete store if pay code is assigned: tblPsStrCfgPS: Dataset not in edit or insert mode
CP-11102	8.5.7.1	INC000014878502	INC000014878502	SQL Script utility does not return all rows in queries on PS_TKT_HIST_PMT if SIG_IMG values exist
CP-11042	8.5.7.1	INC000014831709	INC000014831709	Gift Card number and QTY field overlap in RTE
CP-11029	8.5.7.1	AFA057, INC000014637961	AFA057, INC000014637961	Last quarter selection on Reporting period defaults to current quarter to/from dates (but only in Q4!)
CP-11028	8.5.7.1	INC000013593833		Inventory Adjustments made in CPMobile are not being reflected correctly in Counterpoint
CP-10785	8.5.7.1	INC000013554157	INC000013554157	In TSTE, cursor is not placed in Item Number field after navigating to a page that does not allow item entry then to a page that does allow Item Entry.
CP-10763	8.5.7.1	INC000012812443	INC000012812443	When station is set to begin tickets at Customer Number, Regular Ticket Entry has the focus on Item Number on the first ticket.
CP-10660	8.5.7.1			If onscreen keyboard is running and Counterpoint is canceled it puts counterpoint.exe in a bad state that continues to run
CP-10629	8.5.7.1	INC000011704099	INC000011704099	When System Security Code setting "Allow Other Locations" is unchecked, user can still change the location and price on the custom add-on-fly form.
CP-10500	8.5.7.1	98090612	98090612	Qty Sold Values on the Miscellaneous Kit Sales report are incorrect
CP-10008	8.5.7.1	97487507		Posting tickets fails with "Foreign Key Violation in USP_WRT_DIST_REC" error.
CP-9739	8.5.7.1	96623026 97117442	96623026 97117442	An error, "Cannot insert duplicate key row in object 'dbo.PS_DOC_LIN' with unique index 'PS_DOC_LIN_X2'" is prompted when modifying large orders (15+lines)
CP-9608	8.5.7.1		96834262	Voided time entries still showing on Timecard report
CP-9374	8.5.7.1	96421758, INC000011787083	96421758, INC000011787083 INC000017740161	Error "Some receivers have miscellaneous charges included in inventory cost while others do not. These documents cannot be vouchered together"
CP-9221	8.5.7.1	INC000015645408	INC000015645408	Digital Receipts feature available in Counterpoint although it has not been officially released
CP-9204	8.5.7.1		96020246	Updating prices in table view overwrites the first number entered
CP-8985	8.5.7.1	94514997	94514997	CPAppcrash / AV errors entering TSTE after posting/running reports or if any report parameters window is opened.
CP-8813	8.5.7.1	94852386 96416155 97548564	94852386 96416155 97548564	8.5.6.3 Fonts changes do not save when using "Standard" Button Style in Touch code editor
CP-8718	8.5.7.1	94646966	94646966	There is a bug in the USP_RS_UNPROCESS_TKT stored procedure created in the “UpdateFrom8.5.5.sql� script. The code segment to “Execute USER_AFTER_RS_UNPROCESS_TKT if it exists� checks for the existence of the correct procedure and then executes the incorrect procedure.
CP-8592	8.5.7.1	93693931 93807348 96193532, 96841515 94961355 97239902 97276320 97855537 97952054	93693931 93807348 96193532 94961355 97239902 97276320 97855537 97952054	Access violation attempting to use AR Paycode requiring signature w/ non-EMV device, when not using CC processing
CP-8281	8.5.7.1		INC000019305156	"Grid index out of range" error occurred in TSTE when reprinting ticket with 15 or more lines.
CP-3790	8.5.7.1	AEX712, AEY341 85140170, 85162742 97944930	85140170, 85162742 97944930, INC000013535336	Running msPredefinedData.sql deletes all rows from SY_KEY_CTR.
CP-3192	8.5.7.1	AES037 AES408 AEU863 AEV110 AEW085 AEW283 AEX942 AEX595, AEY341, 92143671, 89731839 , 96122819 97616949	96122819 97616949 INC000017125825	Receive error "Violation of PRIMARY KEY constraint 'PK_IM_PRC_CHANGE_EVENT_HIST'" when attempting to "Apply price changes" in Inventory/Prices/Price Sheet when there are lines that do not include actual prices changes.
CP-3311	8.5.7.1	AEN971, AEQ431, AER287, 96623026, 98105818	000000085163829 000000085171493 000000085172057, 96623026, 98105818, INC000012065616	Editing the line sequence on an order causes replication to fail with the error message: Cannot insert duplicate key row in object 'dbo.PS_DOC_LIN' with unique index 'PS_DOC_LIN_X2'.
CP-3076	8.5.7.1	ADG586, ADO265, ADY398 97807828 98114945 INC000015826733	85107083,85132323,85136095	The Use SSL flag is being reset for the Management Console when applying the latest service pack for CounterPoint. Workaround- After updating your service pack, login to Radiant Management Console, go to the MAIL tab, and check the 'USE SSL?' box. Save changes and exit Management Console.  Stop/Restart cpsvcs at the site server if necessary following this change.
CP-10200	8.5.7		97604943	8.5.6.4 010 patch, Gift Cards failing with Card not supported after upgrade. They cannot swipe successfully but must enter the number manually to complete.
CP-10196	8.5.7	97733738		Error "Card Not Supported" occurs when attempting to swipe Gift Cards on an encrypted EMV ISC250 / Lane5000
CP-10736	8.5.6.9, 8.5.7	INC000012988196 INC000012427632 INC000013067797	INC000012988196 INC000012427632 INC000013067797	Uniterm v9.13 fails to install properly/ Failed to communicate with Uniterm process - zlib1.dll
CP-10610	8.5.6.9, 8.5.7	INC000011756834	INC000011756834	Ticket discount do not apply correctly to split ticket / order sales and order does not release properly in Order Management.
CP-9948	8.5.6.9, 8.5.7	97403504 97560448	97403504 97560448	Return line text (font) color is now black, while in previous versions it was RED font color
CP-9690	8.5.6.9, 8.5.7	97015720 97482483 98117133 INC000011676882	97015720 97482483 98117133 INC000011676882	A virus warning is prompted when running Setup.exe from 8.5.6.5 image refresh from Partner portal.
CP-8980	8.5.6.9, 8.5.7	95268135, 96283857, 96284206 96428592 96452152 97139261, 97475737 97554039 97555138 97696185, 97955345, 98110586 98135713 98158879 INC000012234690	96283857 96284206 96428592 96452152 97139261, 97475737 97554039 97555138 97696185 98135713 98158879 INC000012234690	Grid index out of range error processing orders
CP-10468	8.5.6.8	97976012	97976012	New Line indicator is doubled, and items can be lost after sorting on item description in TSTE
CP-10346	8.5.6.8	97972450	97972450	Counterpoint is not applying the changes made in Setup/Point of Sale/Stations to have the lines begin at Quantity instead of Item Number in TE
CP-10305	8.5.6.8	97932916 97932955 97932946 97932923 97932921 97932955	97932916 97932955 97932946 97932923 97932921 97932955	Delays are seen in Counterpoint, in the event NCR Secure Pay cannot be contacted
CP-10295	8.5.6.8	97891365	97891365	Dataset message appears when changing the status of a gridded item in inventory
CP-10244	8.5.6.8	97434425	97434425	PO's are not shown in CPMobile
CP-10119	8.5.6.8	97494186	97494186	When entering a purchase request for a gridded item (with min/max values) by barcode (by manual entry or scanning) the Purch Request Header fills in the QTY with the MAX, but LINES show QTY = 0.
CP-10114	8.5.6.8	97891275	97891275	With NiceLabel 2017, label file lookup defaults to file type .LBL, though file extensions are now .NLBL
CP-10017	8.5.6.8	97494490	97494490	For Totals only, List view, Purchase order forms the items are being separated by location
CP-9838	8.5.6.8	97260556, 97351479, 97351456	97260556, 97351479, 97351456	Device Timeout Errors with Lane 5000
CP-9702	8.5.6.8	97630230	97630230	Line Discount ($ Discount) is applied to Grouped Tag-Along kits with zero parent price
CP-9570	8.5.6.8	96695421	96695421	When running the Inventory Historical Valuation by Category report, if “End of Last Month� is selected and the report parameters saved, when running the report in subsequent months using the saved parameters, the inventory numbers do not change. Users with already-saved report definitions need to run a small SQL script to fix them.
CP-9435	8.5.6.8	97882899, 97196019	97882899, 97196019	Catastrophic failure message occurs when recalling items placed on hold in CPMobile
CP-9419	8.5.6.8	96490803	96490803	Database warning message shows "GB" instead of "KB" in dialog.
CP-9399	8.5.6.8	96527474	96406086, 96527474, 96597846, 96875106,97262964	Selected items are highlighted with dark blue colors
CP-9049	8.5.6.8	91218111, 91066667, 92285163, 92798604,94720685, 95056859, 95677848, 96079271, 96096082. 96287176, 97683458, 97683332, 97683320, 97683317, 97683307, 97683389, 97683453, 97683308, 97700048, 95869794	91218111, 91066667, 92285163, 92798604,94720685, 95056859, 95677848, 96079271, 96096082,96287176 97683458, 97683332, 97683320, 97683317. 97683307, 97683389, 97683453, 97683308, 97700048, 95869794	In Windows Server 2016, several issues occur when printing over Remote Desktop Protocol.
CP-8930	8.5.6.8	95023048	95023048	Error "Application uses a value of the wrong type for the current operation" when interfacing distributions with an out of balance amount if GL account for the correction account is over 20 characters long.
CP-7658	8.5.6.8	90873186	90873186	Error ‘CompleteData: Cannot modify a read-only dataset’ is thrown when selecting Model Stock tab via Inventory/Views/View Items/Model Stock Tab for gridded items.
CP-9836	8.5.6.7	000000097097767	000000097097767	When Importing a Transfer in with grided items the import skips items and adds then to the next item with a blank grid
CP-9511	8.5.6.7	96645387	96645387	A Transfer In Import fails when running against a Transfer out
CP-9119	8.5.6.7	000000095803719	000000095803719	History conversion objects are created for remote sites when upgrading from 8.4.6.x or 8.5.4 and should not be.
CP-8884	8.5.6.7	000000094998193	000000094998193	RDLC receipt does not display values from the VI_RECEIPT_LINE_ITEMS query results
CP-6115	8.5.6.7	AEU759, AET516,AEU458, 91331308, 85200845, 87964388, 91366407 , 91331308 , 93042664 , 95273161,\96801341	95273161	8.5.4 Multisite - PD triggers are not removed from EXT tables in history following history conversion and cleanup at hub or remote sites
CP-4528	8.5.6.7	AEZ690	000000085170062	Ticket History conversion process results in significant processing time due to code that runs against ALL lines in history, not just against the current batch in the USP_CONVERT_28_47_52_PS_TKT_HIST_LIN" procedure
CP-3214	8.5.6.7	AEU759, AET516,AEU458	000000085200845, 000000087964388	8.5.2 Multi-site upgrade, 28_47_xxx  tables are left on remotes
CP-3456	8.5.6.7	ACM338, ACP793, ACR588, ACU861, ADG985,ADK760, ADS305, ADX552, ADZ966, AEA964,AEB205, AEB306, AEB254, AEJ854, AEN234, AEQ467,AES526, AEW119	000000085107245, 000000085133580, 000000085134874 000000085135110, 000000085201352, 000000085201227, 000000085135787, 000000085195992, 000000085137341, 000000085138403, 000000085194659	When attempting to sell a large quantity of a single line item, or an item with a grid dimension over 40, receive the error:  "(TSPrice.ProcessPriceCalcDetailXML) Unable to locate Prices node in pricing xml." NOTE: If you have certain database customizations relating to pricing, you may need to adapt them for this fix.
CP-9931	8.5.6.6	97395585	97395585	Downloaded 8.5.2.1_004 patch on FTP site is corrupted & cannot be installed.
CP-9847	8.5.6.6	97268880	97268880	Customer Notes in table view showing: Are you sure you want to cancel your edits to this Customer Note?" (though no edits have been made)
CP-9802	8.5.6.6	97160257, 97201322, 97239903	97239903	"The mathematical check (mod10/luhn) on the account number has failed." error occurs when manually entering credit card number for payment on a Lane5000 payment terminal. We recommend users update to UPP 6.50.01 firmware version. This UPP update applies only to FirstData.
CP-9779	8.5.6.6, 8.5.6.5patch2	97153946		Range check error occurred during Clock-in/Clock-out attempt
CP-9762	8.5.6.6	97103801	97103801	Previous ticket recalled if PAGE DOWN is hit when starting a new ticket after a reprint
CP-9697	8.5.6.6	96939219	96939219	Cntrl Del does not work to delete a line in Sales Kit setup
CP-9672	8.5.6.6	000000096750185	000000096750185	Inventory/View Grid/Custom/View type List-Qty On PO is displayed incorrectly when a receiver is saved and not posted. For present bad data created before the fix, we recommend users run Recalc Item Quantity and check that the quantities are fixed
CP-9661	8.5.6.6	96921792	96921792	After getting a stand-in authorization, the Ingenico payment terminal (e.g., Lane/5000) displays approved but Counterpoint ticket entry still shows the processing window for 15+ seconds
CP-9519	8.5.6.6	91204922		Garbled texts are displayed in the Last Statement preview in Customer Account Management
CP-8939	8.5.6.6	95221350, 96423296, 96843721	95221350, 96423296, 96843721	Range Check Error when activating drawers and doing Ticket entry sales
CP-7944	8.5.6.6	91827141, 93268581	91827141, 93268581	Percentage discount prompt not being applied to Grouped Tag-Along kits
CP-7089	8.5.6.6	90048160	90048160	Grouped Tag Along Items do not properly price child item(s) if they are set for “Prompt for Price’ and a new price is entered.
CP-4988	8.5.6.6	90033698, 93041389		The subtotal for a document that includes a Grouped Tag Along Kit and a Document discount, does not reflect the discount applied to the component items. This results in incorrect tax and totals on the document.
CP-3422	8.5.6.6	AEK629, AEL776, AET692, AET692, AEY313	000000085139029, 000000085141022 000000085162487 000000085195432	You cannot pick or release alternate unit items on a backorder in Order Management.
CP-3444	8.5.6.6	ADJ262, ADX213, AEG809, AEJ134, AEL316, AED721, ACV249, ADS088	000000085131055 000000085134025, 000000085135629, 000000085164082, 000000085164792, 87992687,	The Loyalty Point History Report does not take into consideration any returns that may have reduced a customer's point balance.
CP-5766	NSP 1.11, 8.5.6.6	000000085753984, 93247228, 93280556		The NCR Secure Pay portal does not display settlement time zone properly.
CP-4265	NSP 1.11, 8.5.6.6	88375424	88375424	The NCR Secure Pay portal shows an incorrect Time for auths.
CP-9769	8.5.6.5	96912673	96912673	Ingenico EMV iSC250 not responsive (stays at CP LOGO) and counterpoint.log shows "Payment information was not received"
CP-9289	8.5.6.5	96242323	96242323	Newly added items/inventory records are not available in Receivings and shows, "Item xx is not stocked at location xx".
CP-9216	8.5.6.5	96039926	96039926	Transfer In history report not displaying multiple events
CP-9147	8.5.6.5	95116077	95116077	QTY_COMMIT and QTY_AVAIL is updated in IMV_INV when an RTV is posted for a non-inventory type item.
CP-9139	8.5.6.5	94357954	94357954	Min/Max Advice report QTY sold/day calculation is not consistent if selling in alt units
CP-9135	8.5.6.5	95757210, 96014116	95757210, 96014116	Context menu showing gibberish when right clicking during an export
CP-9100	8.5.6.5	95413883, 96151302 96453920	96151302 96453920	Receive an error when performing an Order Copy Release and selecting ALL lines and releasing the document: "(TSTicket.SplitLinePriceRecords) We ran out of prices before we priced enough units."
CP-9099	8.5.6.5	95460017	95460017	Saving not available after adding barcode to 2nd item.
CP-8623	8.5.6.5	92292521, 94285657	92292521, 94285657	Getting PRIMARY KEY constraint 'PK_DM_INV_LOC_ITEM_MNTH when mergingGetting PRIMARY KEY constraint 'PK_DM_INV_LOC_ITEM_MNTH when merging
CP-8584	8.5.6.5	000000090494780	000000090494780	In Order Management, Component item cannot be picked/verified for full amt for alt unit
CP-8197	8.5.6.5	92561714		Purging an Inactive Item causes an error: The DELETE statement conflicted with the REFERENCE constraint "FK_IM_PRC_CHANGE_EVENT_HIST_LIN_IM_ITEM"
CP-8177	8.5.6.5	92549032, 92642601, 94105524	92549032, 92642601, 94535670	Getting PRIMARY KEY constraint 'PK_DM_INV_LOC_ITEM_MNTH when mergingGetting PRIMARY KEY constraint 'PK_DM_INV_LOC_ITEM_MNTH when merging
CP-3770	8.5.6.5	000000085133036 000000085163980	000000085133036 000000085163980	System does not display insufficient qty dialog after ship-from location is changed to a location with insufficient quantity available at line level in Ticket Entry.
CP-3246	8.5.6.5	ADD272, ADH840, ADJ181, ADL590, AEM360, AEM671, AEN153, AER597 with 24 customers, AES065, 92875331	000000085130753, 000000085130918, 000000085131332, 000000085133292 000000085162956, 000000085170120 000000085163221 000000085172401	Dashboard Today View includes Quotes and Holds instead of only the Sales for the day. Additionally, the sales for the day do not reflect the returns that were entered.
CP-3245	8.5.6.5	ADD272, ADH840, ADJ181, ADL590, AEM360, AEM671, AEN153, AER597 with 24 customers, AES065, AET368	000000085195196	Dashboard Today View includes Quotes and Holds instead of only the Sales for the day. Additionally, the sales for the day do not reflect the returns that were entered.
CP-3335	8.5.6.5	AEW459	000000085196070	EMV - Pay-out Receipts include incorrect indicator in header
CP-8868	8.5.6.4	94452797		Device not consistently prompting for signature using AR and CASH pay codes.
CP-8751	8.5.6.4	93789700		When adding Icon Favorites to the menu, it doesn't save when adding one at a time.
CP-8628	8.5.6.4	94358948		Device is currently in use by another caller
CP-8575	8.5.6.4	94131870	94131870	8.5.6.2 Error: 'Device is currently in use by another caller'
CP-8574	8.5.6.4	93779019	93779019	'Device is currently in use by another caller' encountered when trying to complete a ticket after the previous ticket has time-out.
CP-8554	8.5.6.4	93931182	93931182	"Device is currently in use by another caller" encountered in failed transaction
CP-8539	8.5.6.4	000000093931936	000000093931936	8.5.4.1, Device is currently in use by another caller error in TSTE
CP-8518	8.5.6.4	93847202	93847202	8.5.6.2 Error: 'Device is currently in use by another caller'
CP-8517	8.5.6.4	93815420	93815420	8.5.4.1_007 Error: 'Device is currently in use by another caller'
CP-8467	8.5.6.4	93622509	93622509	8.5.6.2 Error: device is currently in use by another caller on ticket completion
CP-8414	8.5.6.4	93728446 93779019		'Device is currently in use by another caller' encountered when trying to complete a ticket after the previous ticket has time-out.
CP-8005	8.5.6.4	92240968		'Device is currently in use by another caller' when user is logged in to TSTE on multiple workstations
CP-3128	8.5.6.4	ACU016, ADR867, AEO239, AEW235, ADB308, 000000084994612,000000093490456	000000085106291, 000000085106495, 000000085133332, 000000085133419 000000085163903, 000000093490456	When you select a ticket for validated returns, and the line items are populated into the grid, we are defaulting to a return qty of 1, even when the quantity available to return is less than 1. This results in the following error: (TSTicket.CopyLIEToLinesCDS) Pricing quantity discrepancy. cdsLIE.QTY_SOLD != Sum(cdsLIEPrice.QTY_PRCD).
CP-8704	8.5.6.3	94252077		Improvements made to reported Device in Use by another caller issue.
CP-8702	8.5.6.3	94452129		[8.5.6.3 PORT] Payment discrepancy observed with order deposit split between store credit and credit card
CP-8462	8.5.6.3	93569348 93068271 93317785	93569348 93068271 93317785	Error on gift card lookups occur "Error: Unable to locate the CpServices 'server' node' exception"
CP-8425	8.5.6.3	92977001	92977001	Validated returns getting out of balance during postings if line discounts are included
CP-8297	8.5.6.3	000000092928270	000000092928270	Adding or changing a column in Drawer Management Column Designer and saving it as default causes Drawer Management to error and not open any longer
CP-8280	8.5.6.3	92899753	92899753	Syntax for CPSQL command line tasks is not working in 8.5.6, errors with ‘Control btnLoadParameters on active form (TfrmDIExport) is not a supported type (TSBitBtn)’
CP-7925	8.5.6.3	91652383		Update Practice Company utility will not run "MSSQL Error accessing Database"
CP-7705	8.5.6.3	90934424, 93054164		.01$ (penny) balance remains on partial validated return ticket, with a line item discount applied
CP-7701	8.5.6.3	000000090593120	000000090593120	Out of balance distributions created when posting validated return tickets with line discounts
CP-7286	8.5.6.3	000090015387		Client Terminal ID for merchant with more than 100 workstations
CP-5327	8.5.6.3	000000085377150	000000085377150	Windows List does not work in Touchscreen Ticket Entry
CP-4672	8.5.6.3	90485135, 93297630	000000090485135	Skip All and Replace All buttons are NOT working in Duplicate Physical Count dialog box
CP-3120	8.5.6.3	AEL418, AEQ566, AEQ413, AER534, AES036, AES317, AET264, AEU046, AEV412, AEV737, AEW377, AEW845, AEW966, AEX416, AEZ646, 94108825	000000085168527, 000000085169738 000000085171440 000000085172162	Offline Packages are sometimes being persisted to CPPractice Company. The problem seems to occur when manually provisioning the CPPractice database.
CP-3519	8.5.6.3	ADW407, AEJ557		The Inventory Grid Overview report is showing inflated sales and cost values compared to other reports when multi-cell lines exist in history.
CP-8304	8.5.6.2	92695936, 92363877, 92600790, 92824093, 92966985		Unable to run reports error: "Database TestGolf does not exist"
CP-8284	8.5.6.2	93167547		"DVC failures crash CounterPoint.exe" issue.
CP-8105	8.5.6.2	92101219	92101219	Spaces in station names causes errors when generating customer-specific purchase request
CP-8090	8.5.6.2	92365040		An Error "ReceiptPrinterBAPI: failed startup" occurs when devices attempt to load during CP login.
CP-8070	8.5.6.2	91493094, 91620960, 91493094		When interfacing with Dynamics Great Plains 2013, you receive the error “Next voucher number is too long. Maximum length allowed is 4 / GetNextVchrNo(Sizeof(VoucherNo))
CP-8062	8.5.6.2	92348934		Error attempting to pay with the balance of a gift card amount tendered is greater than current balance though the payment line amount and GC balance are equal.
CP-8043	8.5.6.2	92352734 / 92152980 / 92375797 / 92899752 / 92901089		While working in CP, devices are no longer available and the device service shows as "stopped".
CP-7996	8.5.6.2	000000092144740, 000000092352576, 000000092116045	000000092144740, 000000092352576, 000000092116045	A communication error will occur when customer is attempting to pay for an item using 'Auto card Payment by manual entry' in Regular Ticket Entry
CP-7978	8.5.6.2	92061746, 92117846, 92105009, 92201047, 92323763, 92378503, 92323887, 92389919, 92474900, 92515699, 92533271, 92630332 , 92628119 , 92639063, 92769080, 92848739, 92853112 , 92846432, 92939846, 92976547, 92976057, 93062614, 93067251, 93067474, 93067020	92061746, 92323887, 92515699, 92313486, 93223277	8.5.6 'Device is currently in use by another caller' prompt intermittently encountered when trying to complete a ticket
CP-7947	8.5.6.2	000000091506408	000000091506408	Unselected lines from a receiver updating vendor Item records
CP-7641	8.5.6.2	90789692, 91369970		A timeout error will occur when a transaction fails to complete. Subsequently prompting in UI such error: Device is currently in use by another caller.
CP-7555	8.5.6.2	90787853		Transaction failed to complete where an error DEVICE_IN_USE Device is currently in use by another caller occurs in Ticket Entry.
CP-7249	8.5.6.2	000090017698	000090017698	The setting for "AutoReboot" for an Ingenico is disabled, thus a reboot at a specific defined time does not happen. Now that we use Uniterm, and do NOT directly communicate with the Telium SDK, we have no mechanism to set these values.
CP-6862	8.5.6.2	91332112	000089667118, 91332112	Garbage text displays in the validated returns line grid when selecting a ticket to return.
CP-5072	8.5.6.2	84751927, 86322575, 90306078, 90381958, 90209306	000000084751927	The error, "Data integrity error in Payment line. This should not happen. (HC)'" displays when the loyalty point redemption maximum calculates to more than 2 decimal places.
CP-2426	8.5.6.2	88058096, 88698367, 88892830, 000000089285099, 000000092447541	88058096, 88698367, 88892830, 000000089285099, 000000092447541	Context menu text is displayed in garbage character in the File/Open window when browsing from CP (Export/Import/Paycodes/Notes/Touchcodes)
CP-3189	8.5.6.2, NSP 1.8	AEW155, AEW211, AEW848, AEX045, AEX113, AEY986, AFA254, AFA430, 85144076, 91412603, 91990677	000000085196848	For both EMV and Non-EMV, when using NSP, the portal displays "ERROR: Object reference not set to an instance of an object" when settlement fails instead of registering the correct error message.r
CP-8074	8.5.6.1	92348934		Amount tendered is greater than the current available
CP-7967	8.5.6.1	000000091947418		If a custom item prompt has been added even if it is not in use on the item, if the item has any prompt (Prompt Code 1 for example) the item cannot be added to a ticket, and an error appears that an entry is required for the custom item prompt.
CP-7951	8.5.6.1	91705184, 91814967, 91866643	91705184, 91814967, 91866643, 93366454	Non-Offline workstation installation fails with MSSQL Server Native Client 11.4 or later error, forcing sql to be installed.
CP-7950	8.5.6.1	92134551, 92202325	000000091852303, 92134551, 92202325	Ingenico iSC250 does not prompt for signature when using A/R pay code in Counterpoint 8.5.6
CP-7933	8.5.6.1	91538893	91538893	Physical Count Import does not allow ALL LOCATIONS to be selected when locations are included in the import file
CP-7929	8.5.6.1	91732252	91732252	User receives "Field TRK_Meth not found" error when adding new Bill of Materials
CP-7895	8.5.6.1	92076050	91464859	Subtotal rounding issue on Purchasing Adjustments
CP-7786	8.5.6.1	000000091029737, 91488099		"Error: No freeze transactions on file for the selected criteria" occurs when filter on Physical Count / Create is applied during a Physical Count / Enter.
CP-7747	8.5.6.1	91102904	91102904	Pre-Support 8.5.5 Pilot: Touch Codes editor can be “Locked� up by opening button editor.
CP-7270	8.5.6.1	000000090486747		Maximize and Minimize icon for Launchpad application are the same which should not be.
CP-4576	8.5.6.1	AEZ754, 000000085338653	000000085170277, 000000086741377, 90101463, 92238449	In 8.5.3, the return reason dropdown box for a validated return in ticket entry appears on the left side of the screen instead of next to the intended drop-down option.
CP-3769	8.5.6.1	AEZ621, AEZ989	000000085169301, 000000085171388, 000000086945499, 000000089065433, 000000090464785	The custom filter selection window does not allow selections or movement when editing a filter for an action button in touchscreen code function.
CP-2947	8.5.6.1	AEZ758, 84611794, 90041876, 89895115, 89457829, 89546920, 89369548, 86628001, 90685796, 90847803, 90920825 , 91500283, 91519255 , 91652876, 91773470 , 91298233, 91865549, 90593865, 92239628	86417532, 88517142,	Counterpoint crashes or stops working after running/closing a report and/or viewing journals after posting
CP-3037	8.5.6.1	AEQ368	000000085171387	When selling multiple GC, if you select the Card Payment touchscreen action for payment the isc250 does not display swipe card or accept a swipe.
CP-3337	8.5.6.1	000000085163625	000000085163625	PayInOut.rdlc shows the transaction type as Void on the receipt
CP-3457	8.5.6.1	ACJ673, ACZ896, ADA639.AEi140, AEJ985, AEL139, AEQ819	000000085163816, 000000085164642 000000085171897	When using 15-digit order numbers and using the order number as the release ticket number, the last 3 digits are being truncated which results in a duplicate ticket number.
CP-7852	R & D 8.5.6.0, 8.5.6 GA	91436990	000000091380187, 000000091354669, 91436990, 91567390	Labels in Counterpoint 8.5.5 are are rounding to the nearest dollar
CP-7363	R & D 8.5.6.0	000000090596380		In TSTE, Sales rep line gets shifted down if SALES REP User is longer than 7+ characters. This happes when Screen resolution is low.
CP-7250	R & D 8.5.6.0	000000090322651	000000090322651	Totals section of Voucher Receivings report does not include miscellaneous charges.
CP-7241	R & D 8.5.6.0, 8.5.6 GA	000000090302336, 000000090993680, 91245026, 91441069		"Grid index out of range" error displays in Ticket Entry when editing large tickets that exceed 40+ lines.
CP-7217	R & D 8.5.6.0	90302220, 90450934, 90486379		Using automatic "hold/recall per line changes" causes performance issues. Specifically, Counterpoint scrolls through each added line with each edit, increasing the wait time as it saves the line.
CP-7090	R & D 8.5.6.0	000000090110732		In the Counterpoint System Configuration Utility for Scheduled Tasks CPSQL passwords are shown in clear text.
CP-7033	R & D 8.5.6.0	89977792		If a payment terminal device is not defined and you are using Tender Retail the error: "TenderRetail initialization error: Could not find a part of the path 'C:\Program Files (x86)\Radiant Systems\CounterPoint\CPSQL853\Bin\%PAYMENTECH_HOME%'" displays in TE.
CP-6961	R & D 8.5.6.0	000000089715498	000000089715498	Serial Numbers are not included on the Physical Count Journal or History report for sometimes serialized items
CP-6901	R & D 8.5.6.0	000000089685932		Default value for a custom item prompt in the Data Dictionary is not being honored.
CP-6711	R & D 8.5.6.0	000000089457985	000000089457985	Alternate unit costs on a drop-ship PS order are converted to stocking unit costs when the drop-ship Purchase Order is received.
CP-6644	R & D 8.5.6.0	000000089391777		Error running data verify on: SY_MENU_REC_USED / Negative values are not allowed for Sequence #
CP-6642	R & D 8.5.6.0	89250872	89250872	Copy and pasting a Sales Rep value in customer records in a filtered table view also copies the customers card on file each time
CP-6624	R & D 8.5.6.0	000000089283606		The error, "Item not on file", displays multiple times if entering an invalid item number on a Purchase Request and pressing to scroll up.
CP-6579	R & D 8.5.6.0	000000088445664		The error, "Card not Supported", displays when swiping a credit card to locate a sale ticket in Validated Return Ticket Lookup.
CP-6430	R & D 8.5.6.0	87965856, 89105712, 87864555,90109077		UIUpgradeProj.exe is running during client setup, which is overwriting existing custom TSTE menus.
CP-6141	R & D 8.5.6.0	000000088236881		The SQLCMD.log file that is created during the installation of Counterpoint includes visible Counterpoint passwords when updating to 8.5.x.
CP-6067	R & D 8.5.6.0	87974067, 87974025		If one device fails to load, none of the other configured devices are functional and can also cause CounterPoint to hang.
CP-5826	R & D 8.5.6.0	000000087578734		Unable to complete a ticket with an EBT payment when the EBT paycode is set to "Do not process" and you are using an external EBT payment terminal. The error, "EBT transactions are not supported with this payment gateway configuration" displays.
CP-5703	R & D 8.5.6.0	000000086795458	89631674	When using NSP and there is not an Internet connection available, there is slow performance completing a Cash sale.
CP-3317	R & D 8.5.6.0	AEO722, 000000085379282	000000085164201 000000085164267	The "Apply Credits to A/R Documents" process gives error "Apply process cancelled. Invalid customer balance." with data in a certain state.
CP-6480	SWM - Counterpoint - 8.5.4.1	89228060, 000000088833202, 000000089338058	000000088833202	VOID SALE transaction in Secure Pay not voided in CP
CP-6453	SWM - Counterpoint - 8.5.4.1	000000088733738		Experienced 3 second delay (followed by a longer delay) when processing CASH payment using quickchip. This service pack made some changes to address some possible timing issues in QuickChip.
CP-6337	SWM - Counterpoint - 8.5.4.1	88865197		LAN workstation has reported 'failed payment' messages
CP-6335	SWM - Counterpoint - 8.5.4.1	88860096	88860096	Terminal services is freezing up at LAN station
CP-6261	SWM - Counterpoint - 8.5.4.1	000000088730926		APPCRASH on uniterm.exe after a delay in launching TSTE / Failed Payment receipt..
CP-5824	SWM - Counterpoint - 8.5.4.1	88095925	88095925	When receiving an item in CPMobile that selling unit is EACH and purchase unit is CASE, the gross cost is taking the CASE cost and multiplying it by the number of EACH in a case
CP-5796	SWM - Counterpoint - 8.5.4.1	86586360, 87336860, 87578613, 87866488, 89223898	86586360, 87336860, 87578613, 87866488, 89223898	Onboard MSR on XR5 requires multiple swipes to read ID Cards and Credit Cards.
CP-5664	SWM - Counterpoint - 8.5.4.1	000000086559613		Previous custom item prompt entry is copied to the new line addition after answering No to overwrite question.
CP-5661	SWM - Counterpoint - 8.5.4.1	84213818, 86730282,87468668		Local Device services intermittently fail and devices are non-functional following network connectivity issues.
CP-5551	SWM - Counterpoint - 8.5.4.1	000000086863524	000000086863524	The request for signature from user prompt in Counterpoint does not display the sig from the device after device accepts and resets back to CP logo image
CP-5296	SWM - Counterpoint - 8.5.4.1	85514319		In a WAN setup, devices load in CP, but fail to connect in Setup/POS/Devices. Error received: Failed to claim device.
CP-5280	SWM - Counterpoint - 8.5.4.1	AFA812 000000084508998		When using customized RDLC forms, Radiant.Retail.POS.Tickets.Custom.DLL is not being created in the \bin folder
CP-5274	SWM - Counterpoint - 8.5.4.1	000000085347506, 000000086869368		Error emailing from CP if report is larger than 1MB
CP-5209	SWM - Counterpoint - 8.5.4.1	000000084752692, 000000085201705, 000000084918928, 000000084343570, 000000084207712, 000000085202371, 000000085377040, 000000085404256, 000000085725452		A "Range Check Error" is returned when selecting the Physical Count History Report or the Physical Count Posting Journal if you do not have the serial number option registered.
CP-5062	SWM - Counterpoint - 8.5.4.1	000000084616660 (AFA851)		Receipt1.rpt does not print the total discount line from a price rule difference (receipt1.rldc prints this info).
CP-5043	SWM - Counterpoint - 8.5.4.1, Monetra 8.6.5	AFA713	000000084301159, 87961858	EBT transactions fail with "Account Mismatch" in counterpoint.log
CP-4886	SWM - Counterpoint - 8.5.4.1, 8.5.4.0patch1	AFA389, 000000084719516		After upgrading to 8.5.4 from 8.5.3, some transactions are authorized in NSP without a corresponding ticket in Counterpoint when experiencing network connection issues.
CP-4885	SWM - Counterpoint - 8.5.4.1	AFA394	85200774, 93025225	In Setup\Point of Sale\Touchscreen Codes, setting the touchscreen code page to not allow item entry is not honored.
CP-4870	SWM - Counterpoint - 8.5.4.1	AFA362	000000085201374	Receiving error 'string or binary data would be truncated' when generating purchase requests through purchasing advice if you manually enter a starting purchase request number that is greater than 15 characters. This error is not presented if using auto-assignment of purchase request numbers when generating purchase requests.
CP-4828	SWM - Counterpoint - 8.5.4.1	AFA279		Unable to substitute a component gridded item (the grid dimension) on a Miscellaneous Sales Kit. This occurs when the "Allow substitution" setting is set to "Other grid cells".
CP-4827	SWM - Counterpoint - 8.5.4.1	AFA273		When substituting a gridded item on a Misc kit with a higher price, the kit price is not increased.
CP-4750	SWM - Counterpoint - 8.5.4.1	aez871		Receiver sub-total and total are overstated on the Receivings History report when run in order by Item#/PO#/Recvr# and when there are multiple receivers on the report for the same item number.
CP-4740	SWM - Counterpoint - 8.5.4.1	AFA018		Inventory History report does not reflect the current IM_ITEM.DESCR when printed in detail format that includes sales from multiple days.
CP-4667	SWM - Counterpoint - 8.5.4.1	AEZ829		The message "Unable to post some drawer sessions" is returned for active drawer sessions which are not being posted if the store is configured not to allow auto-reconciliation.
CP-4648	SWM - Counterpoint - 8.5.4.1	AEZ821	000000085170565	User is prompted to enter a value for item prompt when processing a validated return. Additionally, if items without the item prompt were entered after the item with the item prompt - those items can be omitted during the validated return if the user does not enter the required value and completes ticket.
CP-4627	SWM - Counterpoint - 8.5.4.1	AEZ776		You receive the message "You must enter a value for Line identifier (LIN_GUID)" when attempting to import lines into the PO_RTV_LIN table using Data Interchange\Import.
CP-4490	SWM - Counterpoint - 8.5.4.1	AEZ629, AEZ614	000000085169210, 000000085169571	The filter on the Distributions tab for Interface Distributions is ignored when the criteria include specific distributions and some distributions are marked as interfaced.
CP-4478	SWM - Counterpoint - 8.5.4.1	AEZ416	000000085168398	Two issues with Database Interchange Export / Saved Parameter using a saved filter does not load in the correct order as it was saved and does not save line type values.
CP-4441	SWM - Counterpoint - 8.5.4.1	AEZ411, AFA192	000000085200502, 000000085201235	For Transfer Out \ Import when importing or verifying the import using receive without a transfer, Counterpoint will lock up if the import file includes duplicate gridded barcodes that are NOT in numerical order. The work-around is to organize the import file such that the barcodes are in numerical order or eliminate the duplicates.
CP-4379	SWM - Counterpoint - 8.5.4.1	AEZ452		Error "Incorrect syntax near 'LOC_ID'" displays after attempting to Transfer In / Import / 'Receive without a transfer' if System Security code is not set to: Allow other Locations. Workaround: Allow other locations in the system security code.
CP-4284	SWM - Counterpoint - 8.5.4.1	AEZ181, AEZ454, AEY478, AEZ610, AFA296, AFA515, AFA523	000000085163129, 000000085168465, 000000085168805, 000000085200475, 000000085201333	Receive an error when performing an Order Copy Release and selecting ALL lines and releasing the document: "(TSTicket.SplitLinePriceRecords) We ran out of prices before we priced enough units."
CP-4269	SWM - Counterpoint - 8.5.4.1	AEZ266	000000085168246	And order with a Misc Kit and substitute item that costs more than the original cannot be released through Batch Release or Order Management,
CP-4266	SWM - Counterpoint - 8.5.4.1	AEZ329		The Log-in per ticket option in Setup\Point of Sale\Stores does not require a log-in after a competed ticket has been voided.
CP-4155	SWM - Counterpoint - 8.5.4.1	AEY996		Error on lookup for Gift Registry# on Forms: Index not found in Data Dictionary VI_PS_TKT_LIN_X1
CP-4103	SWM - Counterpoint - 8.5.4.1	AFA146	000000085163494, 000000085201165	The error "TenderRetail Initialization error: Could not find part of the path..." will display on any workstation where there is no integrated Chase pinpad configured or physically connected to the station.
CP-4098	SWM - Counterpoint - 8.5.4.1	AEV655, AEV779, AEV781, AEY897, AEY987, AEY620, AFA594, 000000085315280	000000085107844, 000000085163941, 000000085103533, 000000085201082	Since enabling EMV, the database size has doubled in PS_TKT_HIST_PMT.
CP-3933	SWM - Counterpoint - 8.5.4.1	000000085163032, 000000087266391	000000085163032, 000000087266391	Favorites in Counterpoint 8.5.3 do not stay in rearranged order after logging out and logging back into Counterpoint.
CP-3765	SWM - Counterpoint - 8.5.4.1	ADJ857, AEY269		Inventory valuation report is not printing serial information even though show serial number detail is selected when printing the detail format.
CP-3761	SWM - Counterpoint - 8.5.4.1	AEY167, AFA596	000000085199390	An access violation error is received in 8.5.3 upon opening Counterpoint if the windows user ID exceeds 17 characters and the Counterpoint setup does not include use of windows authentication in Setup\System\Company.
CP-3525	SWM - Counterpoint - 8.5.4.1	AEX964, AEY406, AEY927, AEY989, AEZ139, AEZ194, AEZ870, AFA064, AFA323, 000000084227474, 000000084253574, 000000085164353	000000085164353	The error, "You must enter a value for!_DISC_ACCT_NO!" displays when you have selected to mark a receiving as manually vouchered.
CP-3461	SWM - Counterpoint - 8.5.4.1	AEW225	000000085133195	In Counterpoint Version 8.4.6.18 - Unable to save a receiving of an allocated purchase order from an import file that includes grid items and qty received is greater than what was ordered. This does not affect Receive w/out a PO. In Counterpoint Version 8.5.2, 8.5.3, and 8.5.4 the behavior changed and the import errors on the line where the qty received is greater than what was ordered, but the line is saved, and the PO can be posted. Suggested Workaround: When using the import file where more qty of the item is being received than that which was ordered - either enter the PO with the correct (overshippped) qty's, or if aware of the overshipment - edit the PO to reflect that qty before the receiving is imported.
CP-3221	SWM - Counterpoint - 8.5.4.1	AEW086		The error, "Label query did not return any matching rows for the Unit and Barcode type combination" displays after attempting to print an inventory label for a normal type item with a barcode that previously was a gridded type item.
CP-3209	SWM - Counterpoint - 8.5.4.1	AEP664, AEP739, AEQ327, AER600 , AES227 , AES318, AES308, AER635, AEU529, AEU666, AEU718, AEU438, AEU917, AEW153,AEW379, AEW139, AEZ080, 000000084582933	000000085133432, 000000085164083, 000000085171454 000000085200892 000000085201079	Unable to post an order that contains the payment line type, "J" (deposit justification). The error, "Check constraint violation on PS_ORD_HIST_PMT.PMT_LIN_TYP" is issued.
CP-3273	SWM - Counterpoint - 8.5.4.1	85339945, DAT 000000086329183	85339945, DAT 000000086329183	When adding a line to an ecommerce order, you get an "Integer overflow" error, and cannot complete the edit.
CP-3263	SWM - Counterpoint - 8.5.4.1	AEU319, AEU587, AEU937		CounterPoint.log records a needless warning when not using signatures for credit card payments
CP-3319	SWM - Counterpoint - 8.5.4.1	AEN728		In Point of Sale for batch release, if you create a batch release parameter with a drawer name such as CERRT, the error 'Cannot focus a disabled or invisible window.' displays when loading the saved parameter.
CP-3331	SWM - Counterpoint - 8.5.4.1	AER131, AET046, AEV566, AEE486	000000085107267, 000000085132075 000000085171991 000000085194799	When viewing closed orders via zoom, the Lines/Total tab renders the error: "Application uses a value of the wrong type for the current operation".
CP-3328	SWM - Counterpoint - 8.5.4.1	AEL704		The IM Transfer In Journal.rpt and the IM Unposted Transfer In Form.rpt incorrectly reports qty received when running the report in Order by Transfer#, Item# if the item quantities have been edited on the transfer-in form.
CP-3349	SWM - Counterpoint - 8.5.4.1	AEP016, AEV531	000000085106990	receipt1.rdlc & salesdraft.rdlc does not display SVC card number and card name for SVC manually entered transaction
CP-3353	SWM - Counterpoint - 8.5.4.1	AEK839	000000085135283	When using a simplified item add on the fly form, certain data fields such as profile codes or label codes are not validated.
CP-3348	SWM - Counterpoint - 8.5.4.1	AEN967, AEO450, AER305	000000085163728, 000000085168923, 000000085169348 000000085172074	Error occurs when adding Gridded items to a Purchase Request, via 'Add Items' button. The error prompted is "cdsLIE: Field: ÒŸORD_QTY_NUMER not found".
CP-3068	SWM - Counterpoint - 8.5.4.1	AEI474	000000085134533	An SVC activation line on a ticket cannot be deleted prior to ticket completion.
CP-3386	SWM - Counterpoint - 8.5.4.1	AEH667	000000085134206	The Customer/Ship-To Address form does not display while in Offline mode even though it does for the same user in Live mode.
CP-3408	SWM - Counterpoint - 8.5.4.1	AEG540, AEW308	000000085133636, 000000085102956	In Ticket Entry, when entering a pay on account and using a check paycode that is set to 'do not prompt' for all prompt fields, the user is still prompted for transit number, account number, and check number.
CP-3434	SWM - Counterpoint - 8.5.4.1	AED392		The Purchase Request Edit List and Journal do now show the Cell/Location matrix for gridded items if only one cell is listed for a single location or if the same cell is listed for all locations on the Allocated Merged Purchase Request.
CP-3432	SWM - Counterpoint - 8.5.4.1	ADY040, AEB212, AEM351, 000000084232026	000000084232026	There appears to be a bug with the Visibility control in the rdlc receipt designer in that you cannot add any expression for the barcode field and save it without getting "object reference not set to an instance of an object".
CP-3077	SWM - Counterpoint - 8.5.4.1	ADS548	000000085134003	When the Data Synch Rebuild process has a failure, it proceeds with packaging the rest of the ZIP file and sends that down to the station to be processed as though it was a good rebuild package.  The rebuild should completely terminate if there is a failure during any part of the process.
CP-3449	SWM - Counterpoint - 8.5.4.1	ADO386	000000085132478	When scanning grouped tag along kits in CPSQL, as the lines continue to be added, counterpoint takes  3-5 seconds or longer to save each line entered
CP-7793	R&D - Counterpoint - 8.5.5	87965856, 89105712, 87864555,90109077		UIUpgradeProj.exe is running during client setup, which is overwriting existing custom TSTE menus.
CP-7693	R&D - Counterpoint - 8.5.5	87974067, 87974025		If one device fails to load, none of the other configured devices are functional and can also cause CounterPoint to hang.
CP-6898	R&D - Counterpoint - 8.5.5	89825680, 90083832, 90093743, 90332854, 91075060,91410726		Payment discrepancy message displays when authorization code is returned from Monetra as authorized, but the transaction has not been authorized. The resolution to this requires an update to Uniterm.
CP-6718	R&D - Counterpoint - 8.5.5	89510350, 89542736, 89566564, 89943183		When applying a cash payment for a ticket there is a three second delay before receiving the payment dialog for ticket completion. This is due to the cancelling of early insert on the payment device. While this was reported as a problem when using the cash paycode, it was also present when selecting other non-edc paycodes.
CP-6462	R&D - Counterpoint - 8.5.5	000000085347506, 000000086869368		If trying to email a report that is greater than 1MB in size you will receive the error "CPServices reported an error. This may indicate a service configuration problem or network connectivity issue.
CP-6456	R&D - Counterpoint - 8.5.5	88888485		Provisioning fails if custom tables are added to DataSyncConfig.xml. Workaround: Capitalize the Custom Table names in DatasynConfig.xml.
CP-6359	R&D - Counterpoint - 8.5.5	000000088733738		3 second delay (followed by a longer delay) when processing CASH payment using quickchip in 8.5.4.1
CP-6353	R&D - Counterpoint - 8.5.5	000000088731871		Do not do Early Insert when a ticket starts with a Validated Return
CP-6291	R&D - Counterpoint - 8.5.5	000000088668456		When entering grid items on a Purchase Request, the grid dialog displays lines left justified. The totals are right justified, so columns do not align. This problem also applies to any other grid entry form in Counterpoint.
CP-5748	R&D - Counterpoint - 8.5.5	87000410		Item and description fields do not update properly when tabbing through lines in order management. This is a display only issue.
CP-5717	R&D - Counterpoint - 8.5.5	86741804	86741804	When receiving an item in CPMobile that selling unit is EACH and purchase unit is CASE, the gross cost is taking the CASE cost and multiplying it by the number of EACH in a case
CP-5700	R&D - Counterpoint - 8.5.5	000000086770162	000000086770162	A sale ticket line is allowed for a user with restrictions in the POS Security Code that doesn't allow sale lines when the station setting for the default line is Sale.
CP-5698	R&D - Counterpoint - 8.5.5	000000086771171	000000087434776	The error, "Batch [xxxx] not available", displays when viewing Purchase Orders in Work Center.
CP-5228	R&D - Counterpoint - 8.5.5	000000085318561;000000085340380	000000085318561;000000085340380	Customer Notes option within a Customer Zoom does not work if there is a space in the customer number.
CP-5221	R&D - Counterpoint - 8.5.5	84923885	84923885	Receive a foreign key violation error when posting a Quick Assembly transaction when components include a sometimes serialized item.
CP-5027	R&D - Counterpoint - 8.5.5	84213705, 84779530, 88698124	84213705, 84779530, 88698124	Additional formatting characters are inserted into the body when forwarding a message in Message Center
CP-4570	R&D - Counterpoint - 8.5.5	AEZ659, AEZ901, AEZ682, 000000084257438	000000085169795, 000000085170034, 000000085170893	The Secure Pay Reconciliation report filtered by store does not show "Transactions in Counterpoint Only."
CP-3244	R&D - Counterpoint - 8.5.5	AEW099	000000085132884	For the Ticket Entry Sales Draft (rdlc) form, an extra signature line prints when the ticket includes a split tender payment for both credit card and one other method of payment.
CP-3247	R&D - Counterpoint - 8.5.5	6G20ATS		When entering a ticket, if you hit complete ticket, the Total is NOT shown on the Radiant pole display and a non-emv isc250 device is attached.
CP-3330	R&D - Counterpoint - 8.5.5	AEL865, AEM224, AEQ223, AFA438, 000000084361128	000000085162548 000000085162860 000000085171304, 000000085200876	Receive the error, "Not enough storage is available to complete this operation", for a multi-dimensional gridded item that has been discontinued when selecting Inventory from Items\Main tab.
CP-3401	R&D - Counterpoint - 8.5.5	AEC202; AEJ768, AEM346, AEX511, AEU728, AEW234, AEY007, 000000085204169	000000085138946, 000000085140820, 000000085164335, 000000085166541, 000000086969977	The InstallHelper fails if a TopLevel path is specified as UNC.
CP-4583	8.5.4.0, Monetra 8.6.1	AEZ696		Unable to change processors/delete NCR Secure Pay stores from User portal. It shows 'success' but store is not removed. This issue occurred because debit was enabled on their account but the debit config fields were never entered. This was a change within Monetra's process to check configurations and was causing a silent failure.
CP-4453	8.5.4.0	AEZ572		Changes to line colors for a Point of Sale stores do not save.
CP-4433	8.5.4.0	AEZ395, AEY224, AEZ874, AEZ999, AEZ998,AEZ994, AFA007, AFA008, AFA001, AFA006, AFA021, AFA004, AFA032, AFA025, AEZ772, AEZ692, AFA002		In Ticket Entry, the dialog for EMV loading does not happen and the user is not prompted to insert the card on device. Logs include "Request - u_flags : DEVICEONLY|DELAYRESPONSE."
CP-4297	8.5.4.0	aey692, AEZ517		The Custom line prompt on PS_DOC_LIN_EXT no longer saves the value when editing an order as it did in 8.5.2 if you don't tab through the item on the order.
CP-4241	8.5.4.0	AEZ250, AEZ158, AEZ812		In Touchscreen Ticket Entry when not using a default customer, the customer’s name (not number) from the previous ticket displays.
CP-4225	8.5.4.0	AEZ193		The store settings for minimum profit percent and minimum price level are not being honored in Ticket Entry and Touchscreen Ticket Entry.
CP-4181	8.5.4.0	AEZ130, AEZ774, AEZ444, AEZ940		When using NCR Secure Pay and setup to use an EMV device, completing a sale in ticket entry using an EMV chipped card brand of ICBC VisaCard (China) requires users to close Counterpoint. Ticket entry stalls at "Please wait for cashier." This results in an orphan payment. The transaction does get to NCR Secure Pay as a sale transaction, but Counterpoint is not completing the sale properly. Therefore, there is not a ticket matching the payment in NCR Secure Pay.
CP-4156	8.5.4.0	AEZ073, AEZ402, AEZ412, AEZ481, AEZ813, AEZ835,		Adding Categories in Ecommerce causes Counterpoint to lock up and requires you to log out.
CP-4116	8.5.4.0	AEY965, AEZ645	AEY965, AEZ645	Item price-1 value in TSTE does not honor the Price Decimal setting from the Item record.
CP-4086	8.5.4.0	AEY900		In Regular Ticket Entry, if you have prompt for document entry enabled, the setting to begin tickets at the customer number is not honored after the first is ticket entered. This issue is not seen in Touchscreen Ticket Entry. The work around just requires user to move focus back to the customer number field.
CP-4085	8.5.4.0	AEY969		In 8.5.3 when using the Move line up/down button in TSTE or the corresponding menu item in REGTE the line changes focus to the top line item after the first move selection.
CP-4038	8.5.4.0	AEY292		Email sent using Sendmail.exe results in question marks in the body of the email for Counterpoint 8.5.3. Workaround: Replace the sendmail.exe in 8.5.3 BIN with the one from 8.4.6.18.
CP-4023	8.5.4.0	AEY832		The "Selected" action in Order Management is not working.
CP-3808	8.5.4.0	AEY400, AEY534, 000000084325105		On a P530 workstation running Windows Embedded 7 (32-bit), the CPSQL Prereqs fail with the message "You are running a 32-bit version of Windows Server 2008 R2. NCR Counterpoint requires the 64-bit version of Windows Server R2".
CP-3767	8.5.4.0	AEY283		In the view documents forms (Ticket, Order, Layaway) pressing the line details button for a serialized line item, when more than one serialized line item exists on the document, displays incorrect data.
CP-3549	8.5.4.0	AEY003		In Point of Sale, changes to the item prompt value for an existing order are not saved when editing the order after its initial creation.
CP-3523	8.5.4.0	AEX952		The error "Invalid RBA Configuration folder rbaconfig\ does not exist" displays after launching the Ingenico Utility button from Setup\Point of Sale\Devices when you are running as a LAN, or never offline workstation.
CP-3462	8.5.4.0	AEX844		User receives "Error: Bad Date Format String" error when previewing the Customer Aging report for aging and cutoff dates that are Custom but for a blank date.
CP-3471	8.5.4.0	AEX525		In Ticket Entry, the warning message "This will place the customer over their credit limit' displays when accepting a CASH deposit on an existing order or layaway for an AR charge customer that is near their credit limit as defined in Customers.
CP-3485	8.5.4.0	AEX106		The total unit cost correction amount is inflated by the number of grid cells received on the PO Receivings Journal when the cost is changed at the time of receiving and creating a cost correction value. The line cost correction amount is correct.
CP-3149	8.5.4.0	AEX460		Printing a ticket from Ticket History view using report "Receipt EMV - Tickets" results in all tickets printing, not just the ticket that is selected in the view.
CP-3172	8.5.4.0	AEW765		If no Primary Vendor or Vendor Item exists for an Item, the vendor information will be blank on the PO Posted Receiver Form.rpt
CP-3155	8.5.4.0	AEX037		The Posting Ticket Scheduled Task will not run if the password includes the special character "&".
CP-3498	8.5.4.0	AEW701		The error message, “Lines CDS is not empty (C:\BuildAgent\work\CPV8\Delphi\Sales\PointOfSale\SynDocTicket.pas, line 26622)" displays when using a touchscreen code that includes a button action that calls the Pay on Account form. The error occurs when the form is canceled.
CP-3185	8.5.4.0	AEW428, AEX492		In Ticket Entry, Pay-In Receipts prints "Pay Out" in the receipt header.
CP-3181	8.5.4.0	AEW323		Deleted items are included in the totals of the Physical Count History and Physical Count Journal reports, but not in the detail section of the reports. This is a report issue only.
CP-3238	8.5.4.0	AEV988		When entering a pay on account and printing the PayOnAccount1.rdlc - If using the pay on account method of Specific or Multiple (not open or automatic) the document amount does not include the zeroes after the decimal place. The amount paid on the document does include these zeroes.
CP-3228	8.5.4.0	AEV462		Error merging items if items were previously used on a quick assembly from a deleted Bill of Materials.
CP-3200	8.5.4.0	AEU930		If you unselect a line on a receiving for a Purchase request that was generated as a Customer Specific Purchase Request from a Point of Sale Order and do not manually update the quantity received column the received amount and status on the order in Point of Sale will reflect the line as "Fully received" when it was clearly not received and remains to be received in Purchasing.
CP-3197	8.5.4.0	AEV162		When entering a Purchase Adjustment against a vouchered receiver, the user is not warned that the receiver has already been vouchered if the receiver number is manually entered.
CP-3217	8.5.4.0	AEV064, AEV468		Document discount is not updated on an existing order when line items are added to the order. Work around: Re-enter the document discount after adding lines to the order. This will update the document discount correctly.
CP-776	8.5.4.0	ADQ188, AEC265, AEH801		On the Purchase Order Report, allocated merged purchase orders that have gridded items with only one grid dimension are printing all locations, even when the allocated purchase order detail is set to "Totals only."
CP-3210	8.5.4.0	AET972, AEW007		Receipt1.rdlc omits the line-by-line "Compare at" display of user savings, as configured by the "Detail type" in Setup / Point of Sale / Stores.
CP-522	8.5.4.0	AEM474		When releasing multiple orders and sending receipt1.rdlc attachments, all customers receive the same attachment.
CP-448	8.5.4.0	AER566		When using windows authentication for the NCR CounterPoint login, the LOGIN_FAIL_CNT field is not reset in SY_USR properly after failed login attempts to ticket entry.
CP-3140	8.5.4.0	ADL285, ADY158, AEO025, AEV066, AEW446, AEY257, AEE218		User receives the message "Value of field 'Gross ext prc' is out of range" when performing a validated return for an item with a price override of 100% and ticket discounts are applied to the original ticket.
CP-3251	8.5.4.0	AES564, AET277		The Pay-In or Pay-Out rdlc forms do not print the entered description that can be entered in Ticket Entry when performing a Pay-In or Pay-Out ticket.
CP-3520	8.5.4.0	ADW407, AEJ557		The Inventory Grid Overview report is showing inflated sales and cost values compared to other reports when multiple users run the report simultaneously. This is because the value for Running Totals is not reset causing it to double.
CP-3042	8.5.4.0	AES386, AES573, AES559, AES870, AES927, AES997, AET803, AET851, AEU105, AEU539, AEU651, AEU669, AEU767, AEU792, AEV062, AEV363, AEV653, AEV741, AEW954, AEX039,AEX070,AEX290,AEX370,AEX415, AEX683, AEX977,AEY767, AEZ164, AEZ330		Found during the EMV Pilot when using WorldPay TCMP: The payment terminal prompts for "swipe card" even though the setting 'use reader' is unchecked for the Store Credit .
CP-3039	8.5.4.0	AEQ783		When using standard receipt1.rdlc when canceling an order and doing a partial forfeit of the order the receipt does not show the forfeited amount only the refunded amount.
CP-3307	8.5.4.0	EMV pilot		Adding the Signature Data field to an RDLC form does not print a captured signature.
CP-3318	8.5.4.0	AEP215		When customizing RDLC receipts to add Price override reason (Fields!PricingInfo.Value.PriceOverrideReason), the reason does not print on the receipt.
CP-3314	8.5.4.0	AEO473		The Sales History by Item by Customer Report does not include the parent item detail for grouped tag along kits, regardless if you check the option to "Report kit sales at the parent item." This same detail is included for the Sales History by Customer by Item Report.
CP-3336	8.5.4.0	AEN335, AEW267		When saving a purchase adjustment, the item number is displayed in the vendor's item number column.
CP-3326	8.5.4.0	AEN258		When scanning or manually entering an item barcode in 'find items' when processing a validated return, the message 'Item not found in ticket' is returned.
CP-3354	8.5.4.0	AEK263		The subtotal field on Order1.rdlc is inflated for any serialized items on the order.
CP-3338	8.5.4.0	AEJ569		The RDLC receipt is not showing the correct "Number of items Returned" total when there are serialized or sometimes serialized items on the Return.
CP-3384	8.5.4.0	AEH545		The giftreceipt1.rdlc displays the 'QTY' text for a cell even when the item(s) sold is not multi-cell. It works correctly when the item has grid dimensions.
CP-3081	8.5.4.0	AEF587		You receive the message "Credit card transactions for this ticket have been settled. Ticket cannot be voided" if you attempt to void a ticket tendered with a credit card for a zero amount using NCR Secure Pay.
CP-3393	8.5.4.0	AEF287		If you add the OriginalQuoteInfo.QuoteExpirationDate to the Receipt1.rdlc form, it displays 1/1/2001 as the expiration date.
CP-3371	8.5.4.0	AEL038, AEP744		When returning an item and paying with cash, payment type is set to Tender causing refundable amount to double.
CP-3438	8.5.4.0	AED616		When running the Sales Analysis by Group report, the parameters section at the top does not show all of the parameters used.
CP-3405	8.5.4.0	AEC729		When entering a return in Ticket Entry or Touchscreen Ticket Entry where there is a refund amount due, if the pay button and cash paycode button is then used, the amount can be positive or negative, this was forced as a negative amt in 8.3.9
CP-3404	8.5.4.0	AEC380		Cached/Current station ID is used when reprinting rdlc receipts
CP-3403	8.5.4.0	AEC322		The Purchase Order Report includes location detail for non gridded items on an Allocated Merged Purchase Order when parameters specify to include Totals only.
CP-3452	8.5.4.0	ACQ341, AEH899		If you change the order of the columns in the Item Zoom from lookup (view #1) to have year in the first column, it still shows the location under the first column with a heading of year.
CP-4243	8.5.3.0, 8.5.4.0	AEZ253		"Registration key is invalid" message received at remote site server after creating registration.ini file from hub's registration.hub file. This issue is existing in version 8.5.1.
CP-3601	8.5.3.0, 8.5.4.0, 8.5.3.0patch1	AEY027		Severe slowness logging into regular Ticket Entry for a store having 21 or more assigned paycodes.
CP-3481	8.5.3.0	AEX132		In Touchscreen Ticket Entry a sale ticket was changed to a backorder, the payment was cancelled and re-entered with the VISA authorization occurring followed by a reversal (VOID_SALE). Counterpoint does not show that the deposit was voided/cancelled but the Secure Pay portal does.
CP-3024	8.5.3.0	AEV041, AEV344, AEV799, AEW817, AEX636, AEX887, AEY369		The error, "Unable to complete a sale ticket with a negative tax amount Error: TAX MUST BE >= 0.00 AND <= AMOUNT" displays when a negative tax amount is entered on a ticket using Secure Pay, Non-EMV configuration.
CP-3205	8.5.3.0, 8.5.3.0patch1	AEX278, AEX801, AEY413, AEX938, AEU951, AEV081, AEU728, AEV024, AET110, AES622, AES384		We have had reports that on some systems, you receive a message that “This program has stopped working� when attempting to install the Service Pack. To address this issue, we have changed the packaging for the Service Pack to a self-extracting executable. The name is still the same, the Service Pack install is still the same, and the installation instructions are the same. The only thing different is that at the beginning of installation, you will see a window that shows the Service Pack files being extracted.
CP-3413	8.5.3.0	AEG874		The Pay On Account rdlc form does not include the customer bill-to information.
CP-3078	8.5.3.0	ADX436		When tendering payment for a document using a credit card paycode and the document contains a return line and an order line of lesser value (or a misc charge to create a balance due), the message 'Amount is above maximum change amount.' is returned if the paycode is set to maximum change of 0.