NCR Counterpoint
Version 8.6.0.1 Release Notes
The following corrections are available in the NCR
Counterpoint setup file from 86Complete.ZIP on the NCR Web site at www.counterpointpos.com.
On all systems, you need to install the setup.exe at the Server and Always
Offline Workstations only. Each Non-Offline and Sometimes Offline Workstation
is automatically updated the next time it runs NCR Counterpoint.
Key |
Fix Version/s |
Tracking Number 1 |
Tracking Number 2 |
Customer Description |
CP-13430 |
8.6.0.1 |
|
|
On-screen manual entry
does not correctly process partial auths. |
CP-13426 |
8.6.0.1 |
|
|
Cancelling an on-screen
manual entry of a credit card payment can cause an incorrect void of a charge
made on a prior ticket. |
CP-13418 |
8.6.0.1 |
INC000031323440 |
TAS000015109244 |
Unable to install the
new payment service onto always offline workstations. |
CP-13028 |
8.6.0.0 |
INC000028488280 |
INC000028488280 |
IM Physical Count Edit
List List View.rpt has totals fields reversed |
CP-13008 |
8.6.0.0 |
INC000028412393 |
INC000028416081 INC000028434715 INC000028506234 INC000028412393 |
Ingenicoutility.exe
(v2.1.60.0) in 8.5.7.2 does not recognize current RBA 23.62.02 download files
|
CP-13007 |
8.6.0.0 |
INC000028412393 |
Broken link on partner
portal: Ingenico Update Utility |
|
CP-12943 |
8.6.0.0 |
INC000028090396 |
The last count cell pointing
to HELP button instead of OK button in Count Drawer. |
|
CP-12765 |
8.6.0.0 |
INC000027319833 |
INC000027319833
INC000029378365 |
Missing UPP 6.8.1 file
for Lane 7000 |
CP-12757 |
8.6.0.0 |
INC000027322255 |
INC000027322255 |
Items sold by entering
a random-weight-barcode (RWB) use an incorrect price |
CP-12727 |
8.6.0.0 |
INC000026852253 |
INC000026852253 |
Some EBT payments fail
with the technical error "Nullable object must have a value" |
CP-12720 |
8.6.0.0 |
INC000026851448 |
Customer display window
does not stay in place when configuring the display; while testing; or in
Ticket Entry |
|
CP-12710 |
8.6.0.0 |
INC000026448733 |
INC000026448733 |
Price is NOT
calculated and displayed for each Alt unit quantity in TSTE unless Inventory
Control/Pricing Tab has “Use location prices” checked |
CP-12690 |
8.6.0.0 |
INC000026800494,
INC000026923604, INC000027013448 INC000027031464, INC000027049255,
INC000027049944, INC000027210584 |
When using
Hold-and-Recall, tax is calculated incorrectly on tickets which include
validated return lines |
|
CP-12472 |
8.6.0.0 |
INC000026038328 |
INC000026038328
INC000026526033 INC000027133409 INC000027133410 INC000027133428 |
P400 Split payment
issue after decline - Moneris / 8.5.7.1 payments removed and ticket had to be
voided |
CP-12442 |
8.6.0.0 |
INC000025720458 |
Tender Retail:
Compliance question: Moneris rolling out new cert |
|
CP-12431 |
8.6.0.0 |
INC000025639296 (also
INC000024961363 / INC000023510259) |
INC000025639296 (also INC000024961363
/ INC000023510259)) |
Data Aggregation not
completing; No sales not populating on reports, no new data in the
DM_STATS_STR_USR_DAY |
CP-12062 |
8.6.0.0 |
INC000023306278 |
XSL file is created as
READ ONLY when customizing a zoom |
|
CP-10653 |
8.6.0.0 |
INC000011550706 |
INC000011550706 |
In Multi-Site set up,
Ticket History report at the hub does not show tip information for tickets
entered at a remote. |
CP-8450 |
8.6.0.0 |
93038409 94923917 |
93038409 94923917
INC000023942502 |
Spinning wheel
attempting to change workgroup in Work Center |
CP-7836 |
8.6.0.0 |
90963700, 98155688 |
90963700,
91329321,94896259, 96790497,97691791,98020320, 98155688 INC000017902024,
INC000018314230 INC000028824962 |
Touchscreen Ticket
Entry does not respond to touch on an XR5 or XR7 when + and – are pressed to
populate the quantity to return when entering a validated return. |
CP-3346 |
8.6.0.0 |
96088423, 95646058,
93461795, 92034456, 86334008 96844152 97767392 |
96088423, 95646058,
93461795, 92034456, 86334008 96844152 97767392 INC000022179420 |
When not using Offline
Ticket Entry, Logs/CounterPoint.log records errors relating to data
extractions. These are harmless -- but clutter up the log file and distract
from real errors. |
CP-12806 |
8.5.7.2patch1 |
INC000027322255 |
INC000027322255 |
In 8.5.7.2 when
entering Random Weight barcode it does not use the
embedded price |
CP-12785 |
8.5.7.2patch1 |
EBT transactions
frequently fail: Error in ExecuteMonetraTransaction: System.InvalidOperationException:
Nullable object must have a value |
||
CP-12781 |
8.5.7.2patch1 |
Tax is computed
incorrectly on tickets with validated-return lines |
||
CP-12022 |
8.5.7.1patch2 |
INC000022797977 |
Installing the Counterpoint
V8.5.7.1 Patch 2 causes devices to not load at startup “Could not load file
or assembly 'NCR.CP.CPAPI.SDK” |
|
CP-12303 |
8.5.7.2 |
An unhandled exception
at a particular point in code can lead to an incorrectly voided credit card
payment |
||
CP-12222 |
8.5.7.2 |
INC000024338113 |
After an item unit
change, editing a quantity (on an existing line) does not always update
pricing correctly; a payment issue can result ( NSP
voided a successful sale, unable to determine why) |
|
CP-12208 |
8.5.7.2 |
INC000024338113 |
Secure Pay voided a
successful sale, unable to determine why |
|
CP-12044 |
8.5.7.2 |
INC000021152141
INC000021605313 |
INC000021152141
INC000021605313 |
8.5.7.1 Grid index out
of range on tickets with over 40+ items, using hold/recall and ticket note |
CP-11951 |
8.5.7.2 |
INC000018257583 |
Support Request:
Confirm Worldpay/Vantiv 610 is certified for use with SVC in CP and with
payment terminals |
|
CP-11936 |
8.5.7.2 |
INC000021976135 |
RTV's not decreasing
inventory correctly when a cell is repeated on an RTV |
|
CP-11932 |
8.5.7.2 |
INC000022023265 |
INC000022023265 |
8.5.7.1 Unable to
disable line display on Lane5000 (or LANE other payment terminals) |
CP-11910 |
8.5.7.2 |
INC000021711587 |
Min/Max Advice Report returns
all locations though filtering by one specific location group |
|
CP-11856 |
8.5.7.2 |
CPMobile 2.82: Error
processing Mastercard or Discover: Pay code ---- not on file for this
store" |
||
CP-11846 |
8.5.7.2 |
INC000020744284 |
Lines in view orders
are no longer colored after Upgrade to 8.5 from 8.4 |
|
CP-11842 |
8.5.7.2 |
97684138,
INC000018626717, INC000020504807 |
97684138
INC000018626717 INC000020504807 INC000022202463 |
8.5.6.6 Random range
check errors during auto post |
CP-11834 |
8.5.7.2 |
INC000022486966
INC000023961422 INC000023959150 |
Moneris Tender Retail
- Customer card on file does not automatically process card |
|
CP-11811 |
8.5.7.2 |
INC000019255638 |
Transfer In Journal
totals do not match Transfer Out totals or sum of items |
|
CP-11810 |
8.5.7.2 |
INC000012818313 |
Payment Reconciliation
can incorrectly void a healthy auth in a certain case where both TKT_NO and
DOC_GUID are reused |
|
CP-11796 |
8.5.7.2 |
INC000020362828
INC000022132755 |
INC000020362828
INC000021604539 INC000022132755 INC000022336094 |
Unable to load custom
image on Lane5000/Lane3000/Lane7000 in 8.5.7.1 |
CP-11775 |
8.5.7.2 |
INC000021053626 |
GETSQL~1.VBS error
came up while executing cpsp85 on Win server 2012 SP2 |
|
CP-11747 |
8.5.7.2 |
INC000019741008 |
INC000019741008 |
[8.5.7.2] Automatic
workstation update of 'Sometimes offline station' presents an unwarranted
message: "NCR Device services API / Command line parameters" |
CP-11745 |
8.5.7.2 |
INC000019739400 |
Tax totals are
increased when consolidated lines are used in RegTE/TSTE |
|
CP-11724 |
8.5.7.2 |
INC000019725022 |
INC000019725022 |
Error accessing Quick
setup in CP 8.5.6.4 DataDictionary supports a maximum of 64 disabled mapping
values |
CP-11711 |
8.5.7.2 |
INC000019694696 |
Doc Req: Partner
Portal 8.5.7.1 installation instruction links to outdated Online help Service
Pack install page |
|
CP-11692 |
8.5.7.2 |
INC000019133681 |
Finance Charge Journal
does not add up the total charges on the report correctly |
|
CP-11659 |
8.5.7.2 |
INC000018962619 |
INC000018962619 |
Current ticket voids,
or ticket void data is not aggregating |
CP-11568 |
8.5.7.2 |
INC000017255465 |
INC000017255465 |
Frequent DBISAM errors
seen after updating to 8.5.7 |
CP-11543 |
8.5.7.2 |
INC000018832466 |
INC000018832466 |
Item serial number is
added to a line in TSTE when it should not be. |
CP-11476 |
8.5.7.2 |
Request to update the CPMobile
information on the Partner Portal |
||
CP-11409 |
8.5.7.2 |
Partner is requesting
that we update the supported operating system list in Partner Portal |
||
CP-11382 |
8.5.7.2 |
INC000016995543 |
INC000016995543 |
CPSQLPrereqs.exe can
get stuck in a reboot loop, and never fully completes the install |
CP-11371 |
8.5.7.2 |
Multiple tax
Authorities display in TE/Order Processing/Ticket edit/ Totals section even
though only one tax authority is affected |
||
CP-11363 |
8.5.7.2 |
Freezing in Counterpoint
observed when using hold and recall with ticket notes added |
||
CP-11361 |
8.5.7.2 |
Invalid Floating Point Operation” error when processing a return
and a sale for equally priced items on the same ticket |
||
CP-11331 |
8.5.7.2 |
CPMobile: User keeps
receiving 'You Must Enter Value for Sales Rep' message |
||
CP-11281 |
8.5.7.2 |
INC000015425482 |
2x20 Line Display not
showing the price with tax included for each individual item when being
scanned |
|
CP-11280 |
8.5.7.2, 8.6.0.0 |
INC000015947833 |
Random Weight Barcode
Line not being completely overridden when being replaced by a non RWB item |
|
CP-11269 |
8.5.7.2 |
INC000015108717 |
INC000015108717 |
Access Violation
errors are thrown when a mouse curser rolls over (not click) a Zoom view
gridded items All or Clear filter at the bottom of the form. |
CP-11151 |
8.5.7.2 |
INC000015330458 |
INC000015330458 |
Item-Receivings.sql
since 8.4.6.19 pulls NULL for PRICE (labels from tags from Receivings) |
CP-11124 |
8.5.7.2 |
Validated Returns with
hold-and-recall throws “line not found in ticket” when selecting and then
unselecting a return line |
||
CP-10775 |
8.5.7.2 |
INC000013262156,
INC000011875734 |
INC000013262156,
INC000011875734 |
POS Exceptions report
returns 0 for "No Sales" field. |
CP-10726 |
8.5.7.2 |
INC000012954323 |
The filter selection
list in Ticket Entry/Order Processing/Document Header Lookup/Filter is behind
the Filter Form |
|
CP-10723 |
8.5.7.2 |
INC000012818313 |
INC000012818313 |
Secure Pay voided a
successful sale, unable to determine why |
CP-10705 |
8.5.7.2 |
INC000012855445
INC000014571456 |
INC000019848780
INC000012855445 INC000014571456 |
Return transactions
using EBT do not deduct tax. |
CP-10636 |
8.5.7.2 |
INC000012115057
INC000013065232 |
INC000012115057
INC000013065232 |
Receipt1.rdlc does not
display updated Loyalty points balance after the new sale transaction is
done. |
CP-10228 |
8.5.7.2 |
97808544
INC000012113020 |
97808544
INC000012113020, INC000012363046 |
Last Statement Information
on the customer record does not update when emailing a statement |
CP-10056 |
8.5.7.2 |
97617477 |
Jungo driver links are
not working in Partner Portal: ncrsmb.com’s server IP address could not be
found. |
|
CP-10054 |
8.5.7.2 |
000000097606091 |
Partner requesting the
CP Roadmap page be updated |
|
CP-10001 |
8.5.7.2 |
We are logging track data but we MUST NOT log that |
||
CP-9910 |
8.5.7.2 |
On-line help is very
outdated with regard to aggregations needed for the
POS Exceptions Report |
||
CP-9828 |
8.5.7.2 |
97234292 |
97234292 |
Need clarification on
random weight extended barcode type format specified in the Counterpoint
Online Help |
CP-9827 |
8.5.7.2 |
97246065 |
97246065 |
On XR7+ Built-in MSR
does not read any credit card: Unable to retrieve cardshield encryption key |
CP-9716 |
8.5.7.2 |
97052834 |
97052834 |
8.6.5 CPSQLPrereqs.exe
requires multiple reboots to complete installation |
CP-9715 |
8.5.7.2 |
97015155 |
97015155 |
8.5.6.5 Ticket could
not be saved in Counterpoint, but sale existed in NCR Secure Pay (Sale could
not be completed in CP) |
CP-9629 |
8.5.7.2 |
Do not install the
desktop icons for Uniterm and Uniterm Tester |
||
CP-9504 |
8.5.7.2 |
96638556 |
96638556 |
Documentation Request:
Clarify NCR Payment Solutions topic regarding re-injecting existing ingenicos
|
CP-9128 |
8.5.7.2 |
95759328 |
Attempting to backdate
an RTV beyond a year, but getting date range error though allowable
transactions are set to 24 months. |
|
CP-8853 |
8.5.7.2 |
94843929 |
In CP Mobile, cost of
an Item changes in Receivings from the original cost in the PO if another PO
is created for the same item but with a different cost |
|
CP-8652 |
8.5.7.2 |
94394910 |
94394910 |
8.5.2.1 isc250 EMV
rebooted mid-transaction, after Could not open device: Timed out while
waiting on RESPONSE |
CP-8650 |
8.5.7.2 |
94361252 |
94361252 |
When customer manual enters
card on an iPP320, the box to enter the card number is on top of the phrase
"Please enter your card #" |
CP-8602 |
8.5.7.2 |
94110573 |
94110573 |
Unable to connect to
P2PE EMV isc250 if store is set to 'Always require P2PE' on store |
CP-8577 |
8.5.7.2 |
94124395 97790642
97992671 |
94124395 97790642
97992671 INC000020918647 |
8.5.6.2 Tax is not
adjusted on EBT payments and EBT payments not accepted if using EMV payment
terminal |
CP-7946 |
8.5.7.2 |
91836583 |
91836583 |
The filter image disappears
when filtering on a data interchange export |
CP-7936 |
8.5.7.2 |
91758276 |
91758276 |
Incorrect total when
'Show unshipped Lines" is unchecked in store settings |
CP-7885 |
8.5.7.2 |
000000093567235 |
000000093567235 |
Items Labels with
alternate units are not preview/printed in Labels from tag for Purchased
orders. |
CP-7251 |
8.5.7.2 |
000000090333081 |
000000090333081 |
RTVs are missing from
the Unvouchered and Vouchered Receivings reports if the RTV # is the same as
a Receiver # for the same vendor. |
CP-7153 |
8.5.7.2, CPM 2.8.4 |
000000089895709 |
Product Weight for an
item is not showing in Receivings in Counterpoint when item is received in
CPMobile |
|
CP-6243 |
8.5.7.2 |
88668927 |
88668927 |
8.5.4.1 EMV - Unable to
complete a ticket in regular Ticket Entry that uses an EMV device when using
the cash paycode button to process a cash payment. The device is canceling
early insert flow while the user is user selects the Cash paycode button and
selects to pay ticket balance. |
CP-6045 |
8.5.7.2 |
87657854,
000000094862935, 98090690 |
87657854,
000000094862935, 98090690 |
In Customers\Customers
when viewing ticket history from the zoom, a scroll bar on the Lines\Totals
tab remains displayed after viewing a Pay on Account ticket. |
CP-4760 |
8.5.7.2 |
INC000016595718 |
The error message,
"You must enter a value for Quantity assembled", is displayed when
adding Serialized items in Quick Assemblies\Enter. |
|
CP-3220 |
8.5.7.2 |
96024502 |
96024502 |
In Ticket Entry the
error " Quantity shipped plus quantity left on the order cannot exceed
the pre-release quantity on order" displays when processing an order and
selecting to "copy release" all lines. |
CP-3199 |
8.5.7.2 |
98102242 |
98102242 |
Errors outside of Ticket
Entry are written to the TEEvents_Error.log and TEEvents_Error_T*.log files |
CP-3291 |
8.5.7.2 |
AET648, AEU566, AEW433
|
000000085134255,
000000085171346 000000085195368 |
In Ticket Entry, when
using EMV, an error occurs when recharging/issuing a Store Credit using Auto
Card Payment (*CARD). "The maximum overtender allowed for the ticket
will be exceeded" message is displayed. |
CP-11748 |
8.5.7.1 |
INC000019875128 |
INC000019875128 |
8.5.7.1
Clientsetup.exe will not run, blue wheel spins, then nothing |
CP-11744 |
8.5.7.1 |
INC000019739400 |
Tax totals are
increased when consolidated lines are used in RegTE/TSTE |
|
CP-11738 |
8.5.7.1 |
INC000019848229 |
INC000019848229 |
8.5.7.1 SP will not
install on WIN10 Server 1607 |
CP-11718 |
8.5.7.1 |
INC000019741008 |
INC000019741008 |
8.5.7.1 SP install of
'Sometimes offline station' presents an unwarranted message: "NCR Device
services API / Command line parameters" |
CP-11716 |
8.5.7.1 |
INC000019719102 |
8.5.7.1 cpsp85.exe
returning a Program Compatibility Assistant install msg/error (Windows 10
Business - Version 21H1) |
|
CP-11715 |
8.5.7.1 |
INC000019731875 |
INC000019731875 |
8.5.7.1 cpsp85.exe
will not run, blue wheel - nothing happens Application error in Event Viewer
logs |
CP-11712 |
8.5.7.1 |
Counterpoint 8.5.7.1
Service Pack Crashes when Installing |
||
CP-11407 |
8.5.7.1 |
Performing a
purchasing adjustment for a received item that had zero cost causes an incomplete
allocation to G/L when vouchering Receivings |
||
CP-11367 |
8.5.7.1 |
INC000017242987 |
SQL 2019/Win2016 can't
launch cp: integer overflow |
|
CP-11276 |
8.5.7.1 |
INC000016485555
INC000016572386 INC000016594358 INC000016758519 |
INC000016485555
INC000016572386, INC000016594358 |
AUTHENTICATION FAILED
error when running the Secure Pay Reconciliation report in 8.5.7 |
CP-11263 |
8.5.7.1 |
INC000016354331 |
INC000016354331 |
8.5.7 CPSQLPreReqs no
longer includes SQLCMD |
CP-11199 |
8.5.7.1 |
INC000016162326 |
INC000016162326 |
Error attempting to
delete store if pay code is assigned: tblPsStrCfgPS: Dataset not in edit or
insert mode |
CP-11147 |
8.5.7.1 |
INC000014378931 |
INC000014378931 |
TSTE -- Cursor is not
placed in the line item field after selecting a
sales rep from main page (via run page) |
CP-11107 |
8.5.7.1 |
INC000015317314
INC000018016627 |
Error attempting to
delete store if pay code is assigned: tblPsStrCfgPS: Dataset not in edit or
insert mode |
|
CP-11102 |
8.5.7.1 |
INC000014878502 |
INC000014878502 |
SQL Script utility
does not return all rows in queries on PS_TKT_HIST_PMT if SIG_IMG values
exist |
CP-11042 |
8.5.7.1 |
INC000014831709 |
INC000014831709 |
Gift Card number and
QTY field overlap in RTE |
CP-11029 |
8.5.7.1 |
AFA057, INC000014637961
|
AFA057,
INC000014637961 |
Last quarter selection
on Reporting period defaults to current quarter to/from dates (but only in
Q4!) |
CP-11028 |
8.5.7.1 |
INC000013593833 |
Inventory Adjustments made
in CPMobile are not being reflected correctly in Counterpoint |
|
CP-10785 |
8.5.7.1 |
INC000013554157 |
INC000013554157 |
In TSTE, cursor is not
placed in Item Number field after navigating to a page that does not allow
item entry then to a page that does allow Item Entry. |
CP-10763 |
8.5.7.1 |
INC000012812443 |
INC000012812443 |
When station is set to
begin tickets at Customer Number, Regular Ticket Entry has the focus on Item
Number on the first ticket. |
CP-10660 |
8.5.7.1 |
If onscreen keyboard
is running and Counterpoint is canceled it puts
counterpoint.exe in a bad state that continues to run |
||
CP-10629 |
8.5.7.1 |
INC000011704099 |
INC000011704099 |
When System Security
Code setting "Allow Other Locations" is unchecked, user can still
change the location and price on the custom add-on-fly form. |
CP-10500 |
8.5.7.1 |
98090612 |
98090612 |
Qty Sold Values on the
Miscellaneous Kit Sales report are incorrect |
CP-10008 |
8.5.7.1 |
97487507 |
Posting tickets fails
with "Foreign Key Violation in USP_WRT_DIST_REC" error. |
|
CP-9739 |
8.5.7.1 |
96623026 97117442 |
96623026 97117442 |
An error, "Cannot
insert duplicate key row in object 'dbo.PS_DOC_LIN' with unique index
'PS_DOC_LIN_X2'" is prompted when modifying large orders (15+lines) |
CP-9608 |
8.5.7.1 |
96834262 |
Voided time entries
still showing on Timecard report |
|
CP-9374 |
8.5.7.1 |
96421758,
INC000011787083 |
96421758,
INC000011787083 INC000017740161 |
Error "Some
receivers have miscellaneous charges included in inventory cost while others
do not. These documents cannot be vouchered together" |
CP-9221 |
8.5.7.1 |
INC000015645408 |
INC000015645408 |
Digital Receipts
feature available in Counterpoint although it has not been officially released
|
CP-9204 |
8.5.7.1 |
96020246 |
Updating prices in
table view overwrites the first number entered |
|
CP-8985 |
8.5.7.1 |
94514997 |
94514997 |
CPAppcrash / AV errors
entering TSTE after posting/running reports or if any report parameters
window is opened. |
CP-8813 |
8.5.7.1 |
94852386 96416155
97548564 |
94852386 96416155
97548564 |
8.5.6.3 Fonts changes
do not save when using "Standard" Button Style in Touch code editor
|
CP-8718 |
8.5.7.1 |
94646966 |
94646966 |
There is a bug in the
USP_RS_UNPROCESS_TKT stored procedure created in the “UpdateFrom8.5.5.sql”
script. The code segment to “Execute USER_AFTER_RS_UNPROCESS_TKT if it
exists” checks for the existence of the correct procedure and then executes
the incorrect procedure. |
CP-8592 |
8.5.7.1 |
93693931 93807348
96193532, 96841515 94961355 97239902 97276320 97855537 97952054 |
93693931 93807348
96193532 94961355 97239902 97276320 97855537 97952054 |
Access violation
attempting to use AR Paycode requiring signature w/ non-EMV device, when not
using CC processing |
CP-8281 |
8.5.7.1 |
INC000019305156 |
"Grid index out
of range" error occurred in TSTE when reprinting ticket with 15 or more
lines. |
|
CP-3790 |
8.5.7.1 |
AEX712, AEY341
85140170, 85162742 97944930 |
85140170, 85162742
97944930, INC000013535336 |
Running
msPredefinedData.sql deletes all rows from SY_KEY_CTR. |
CP-3192 |
8.5.7.1 |
AES037 AES408 AEU863
AEV110 AEW085 AEW283 AEX942 AEX595, AEY341, 92143671, 89731839
, 96122819 97616949 |
96122819 97616949
INC000017125825 |
Receive error
"Violation of PRIMARY KEY constraint 'PK_IM_PRC_CHANGE_EVENT_HIST'"
when attempting to "Apply price changes" in Inventory/Prices/Price
Sheet when there are lines that do not include actual prices changes. |
CP-3311 |
8.5.7.1 |
AEN971, AEQ431,
AER287, 96623026, 98105818 |
000000085163829
000000085171493 000000085172057, 96623026, 98105818, INC000012065616 |
Editing the line
sequence on an order causes replication to fail with the error message:
Cannot insert duplicate key row in object 'dbo.PS_DOC_LIN' with unique index
'PS_DOC_LIN_X2'. |
CP-3076 |
8.5.7.1 |
ADG586, ADO265, ADY398
97807828 98114945 INC000015826733 |
85107083,85132323,85136095
|
The Use SSL flag is
being reset for the Management Console when applying the latest service pack
for CounterPoint. |
CP-10200 |
8.5.7 |
97604943 |
8.5.6.4 010 patch,
Gift Cards failing with Card not supported after upgrade. They cannot swipe
successfully but must enter the number manually to complete. |
|
CP-10196 |
8.5.7 |
97733738 |
Error "Card Not
Supported" occurs when attempting to swipe Gift Cards on an encrypted
EMV ISC250 / Lane5000 |
|
CP-10736 |
8.5.6.9, 8.5.7 |
INC000012988196
INC000012427632 INC000013067797 |
INC000012988196
INC000012427632 INC000013067797 |
Uniterm v9.13 fails to
install properly/ Failed to communicate with Uniterm process - zlib1.dll |
CP-10610 |
8.5.6.9, 8.5.7 |
INC000011756834 |
INC000011756834 |
Ticket discount do not
apply correctly to split ticket / order sales and order does not release
properly in Order Management. |
CP-9948 |
8.5.6.9, 8.5.7 |
97403504 97560448 |
97403504 97560448 |
Return line text
(font) color is now black, while in previous versions it was RED font color |
CP-9690 |
8.5.6.9, 8.5.7 |
97015720 97482483
98117133 INC000011676882 |
97015720 97482483
98117133 INC000011676882 |
A virus warning is
prompted when running Setup.exe from 8.5.6.5 image refresh from Partner portal.
|
CP-8980 |
8.5.6.9, 8.5.7 |
95268135, 96283857,
96284206 96428592 96452152 97139261, 97475737 97554039 97555138 97696185,
97955345, 98110586 98135713 98158879 INC000012234690 |
96283857 96284206
96428592 96452152 97139261, 97475737 97554039 97555138 97696185 98135713
98158879 INC000012234690 |
Grid index out of
range error processing orders |
CP-10468 |
8.5.6.8 |
97976012 |
97976012 |
New Line indicator is
doubled, and items can be lost after sorting on item description in TSTE |
CP-10346 |
8.5.6.8 |
97972450 |
97972450 |
Counterpoint is not
applying the changes made in Setup/Point of Sale/Stations to have the lines
begin at Quantity instead of Item Number in TE |
CP-10305 |
8.5.6.8 |
97932916 97932955
97932946 97932923 97932921 97932955 |
97932916 97932955
97932946 97932923 97932921 97932955 |
Delays are seen in
Counterpoint, in the event NCR Secure Pay cannot be contacted |
CP-10295 |
8.5.6.8 |
97891365 |
97891365 |
Dataset message
appears when changing the status of a gridded item in inventory |
CP-10244 |
8.5.6.8 |
97434425 |
97434425 |
PO's
are not shown in CPMobile |
CP-10119 |
8.5.6.8 |
97494186 |
97494186 |
When entering a purchase
request for a gridded item (with min/max values) by barcode (by manual entry
or scanning) the Purch Request Header fills in the QTY with the MAX, but
LINES show QTY = 0. |
CP-10114 |
8.5.6.8 |
97891275 |
97891275 |
With NiceLabel 2017,
label file lookup defaults to file type .LBL, though
file extensions are now .NLBL |
CP-10017 |
8.5.6.8 |
97494490 |
97494490 |
For Totals only, List
view, Purchase order forms the items are being separated by location |
CP-9838 |
8.5.6.8 |
97260556, 97351479,
97351456 |
97260556, 97351479,
97351456 |
Device Timeout Errors
with Lane 5000 |
CP-9702 |
8.5.6.8 |
97630230 |
97630230 |
Line Discount ($
Discount) is applied to Grouped Tag-Along kits with zero parent price |
CP-9570 |
8.5.6.8 |
96695421 |
96695421 |
When running the
Inventory Historical Valuation by Category report, if “End of Last Month” is
selected and the report parameters saved, when running the report in
subsequent months using the saved parameters, the inventory numbers do not
change. Users with already-saved report definitions need to run a small SQL
script to fix them. |
CP-9435 |
8.5.6.8 |
97882899, 97196019 |
97882899, 97196019 |
Catastrophic failure
message occurs when recalling items placed on hold in CPMobile |
CP-9419 |
8.5.6.8 |
96490803 |
96490803 |
Database warning
message shows "GB" instead of "KB" in dialog. |
CP-9399 |
8.5.6.8 |
96527474 |
96406086, 96527474,
96597846, 96875106,97262964 |
Selected items are
highlighted with dark blue colors |
CP-9049 |
8.5.6.8 |
91218111, 91066667,
92285163, 92798604,94720685, 95056859, 95677848, 96079271, 96096082.
96287176, 97683458, 97683332, 97683320, 97683317, 97683307, 97683389,
97683453, 97683308, 97700048, 95869794 |
91218111, 91066667,
92285163, 92798604,94720685, 95056859, 95677848, 96079271, 96096082,96287176
97683458, 97683332, 97683320, 97683317. 97683307, 97683389, 97683453,
97683308, 97700048, 95869794 |
In Windows Server
2016, several issues occur when printing over Remote Desktop Protocol. |
CP-8930 |
8.5.6.8 |
95023048 |
95023048 |
Error
"Application uses a value of the wrong type for the current
operation" when interfacing distributions with an out of balance amount
if GL account for the correction account is over 20 characters long. |
CP-7658 |
8.5.6.8 |
90873186 |
90873186 |
Error ‘CompleteData:
Cannot modify a read-only dataset’ is thrown when selecting Model Stock tab
via Inventory/Views/View Items/Model Stock Tab |
CP-9836 |
8.5.6.7 |
000000097097767 |
000000097097767 |
When Importing a
Transfer in with grided items the import skips items and adds then to the
next item with a blank grid |
CP-9511 |
8.5.6.7 |
96645387 |
96645387 |
A Transfer In Import fails when running against a Transfer out |
CP-9119 |
8.5.6.7 |
000000095803719 |
000000095803719 |
History conversion
objects are created for remote sites when upgrading from 8.4.6.x or 8.5.4 and
should not be. |
CP-8884 |
8.5.6.7 |
000000094998193 |
000000094998193 |
RDLC receipt does not
display values from the VI_RECEIPT_LINE_ITEMS query results |
CP-6115 |
8.5.6.7 |
AEU759, AET516,AEU458, 91331308, 85200845, 87964388, 91366407 ,
91331308 , 93042664 , 95273161,\96801341 |
95273161 |
8.5.4 Multisite - PD
triggers are not removed from EXT tables in history following history
conversion and cleanup at hub or remote sites |
CP-4528 |
8.5.6.7 |
AEZ690 |
000000085170062 |
Ticket History
conversion process results in significant processing time due to code that runs
against ALL lines in history, not just against the current batch in the
USP_CONVERT_28_47_52_PS_TKT_HIST_LIN" procedure |
CP-3214 |
8.5.6.7 |
AEU759, AET516,AEU458 |
000000085200845,
000000087964388 |
8.5.2 Multi-site
upgrade, 28_47_xxx tables are left on remotes |
CP-3456 |
8.5.6.7 |
ACM338, ACP793,
ACR588, ACU861, ADG985,ADK760, ADS305, ADX552,
ADZ966, AEA964,AEB205, AEB306, AEB254, AEJ854, AEN234, AEQ467,AES526, AEW119 |
000000085107245,
000000085133580, 000000085134874 000000085135110, 000000085201352, 000000085201227,
000000085135787, 000000085195992, 000000085137341, 000000085138403,
000000085194659 |
When attempting to
sell a large quantity of a single line item, or an item with a grid dimension
over 40, receive the error: "(TSPrice.ProcessPriceCalcDetailXML)
Unable to locate Prices node in pricing xml." |
CP-9931 |
8.5.6.6 |
97395585 |
97395585 |
Downloaded 8.5.2.1_004
patch on FTP site is corrupted & cannot be installed. |
CP-9847 |
8.5.6.6 |
97268880 |
97268880 |
Customer Notes in
table view showing: Are you sure you want to cancel your edits to this
Customer Note?" (though no edits have been
made) |
CP-9802 |
8.5.6.6 |
97160257, 97201322,
97239903 |
97239903 |
"The mathematical
check (mod10/luhn) on the account number has failed." error occurs when
manually entering credit card number for payment on a Lane5000 payment
terminal. |
CP-9779 |
8.5.6.6, 8.5.6.5patch2
|
97153946 |
Range check error
occurred during Clock-in/Clock-out attempt |
|
CP-9762 |
8.5.6.6 |
97103801 |
97103801 |
Previous ticket
recalled if PAGE DOWN is hit when starting a new ticket after a reprint |
CP-9697 |
8.5.6.6 |
96939219 |
96939219 |
Cntrl Del does not
work to delete a line in Sales Kit setup |
CP-9672 |
8.5.6.6 |
000000096750185 |
000000096750185 |
Inventory/View Grid/Custom/View
type List-Qty On PO is displayed incorrectly when a
receiver is saved and not posted. |
CP-9661 |
8.5.6.6 |
96921792 |
96921792 |
After getting a
stand-in authorization, the Ingenico payment terminal (e.g., Lane/5000)
displays approved but Counterpoint ticket entry still shows the processing
window for 15+ seconds |
CP-9519 |
8.5.6.6 |
91204922 |
Garbled texts are displayed
in the Last Statement preview in Customer Account Management |
|
CP-8939 |
8.5.6.6 |
95221350, 96423296,
96843721 |
95221350, 96423296,
96843721 |
Range Check Error when
activating drawers and doing Ticket entry sales |
CP-7944 |
8.5.6.6 |
91827141, 93268581 |
91827141, 93268581 |
Percentage discount
prompt not being applied to Grouped Tag-Along kits |
CP-7089 |
8.5.6.6 |
90048160 |
90048160 |
Grouped Tag Along Items
do not properly price child item(s) if they are set for “Prompt for Price’
and a new price is entered. |
CP-4988 |
8.5.6.6 |
90033698, 93041389 |
The subtotal for a
document that includes a Grouped Tag Along Kit and a Document discount, does
not reflect the discount applied to the component items. This results in
incorrect tax and totals on the document. |
|
CP-3422 |
8.5.6.6 |
AEK629, AEL776,
AET692, AET692, AEY313 |
000000085139029,
000000085141022 000000085162487 000000085195432 |
You cannot pick or
release alternate unit items on a backorder in Order Management. |
CP-3444 |
8.5.6.6 |
ADJ262, ADX213,
AEG809, AEJ134, AEL316, AED721, ACV249, ADS088 |
000000085131055
000000085134025, 000000085135629, 000000085164082, 000000085164792, 87992687,
|
The Loyalty Point History
Report does not take into consideration any returns that may have reduced a
customer's point balance. |
CP-5766 |
NSP 1.11, 8.5.6.6 |
000000085753984,
93247228, 93280556 |
The NCR Secure Pay portal
does not display settlement time zone properly. |
|
CP-4265 |
NSP 1.11, 8.5.6.6 |
88375424 |
88375424 |
The NCR Secure Pay
portal shows an incorrect Time for auths. |
CP-9769 |
8.5.6.5 |
96912673 |
96912673 |
Ingenico EMV iSC250
not responsive (stays at CP LOGO) and counterpoint.log shows "Payment
information was not received" |
CP-9289 |
8.5.6.5 |
96242323 |
96242323 |
Newly added
items/inventory records are not available in Receivings and shows, "Item
xx is not stocked at location xx". |
CP-9216 |
8.5.6.5 |
96039926 |
96039926 |
Transfer In history
report not displaying multiple events |
CP-9147 |
8.5.6.5 |
95116077 |
95116077 |
QTY_COMMIT and
QTY_AVAIL is updated in IMV_INV when an RTV is posted for a non-inventory
type item. |
CP-9139 |
8.5.6.5 |
94357954 |
94357954 |
Min/Max Advice report
QTY sold/day calculation is not consistent if selling in alt units |
CP-9135 |
8.5.6.5 |
95757210, 96014116 |
95757210, 96014116 |
Context menu showing
gibberish when right clicking during an export |
CP-9100 |
8.5.6.5 |
95413883, 96151302
96453920 |
96151302 96453920 |
Receive an error when
performing an Order Copy Release and selecting ALL lines and releasing the
document: "(TSTicket.SplitLinePriceRecords) We ran out of prices before
we priced enough units." |
CP-9099 |
8.5.6.5 |
95460017 |
95460017 |
Saving not available
after adding barcode to 2nd item. |
CP-8623 |
8.5.6.5 |
92292521, 94285657 |
92292521, 94285657 |
Getting PRIMARY KEY
constraint 'PK_DM_INV_LOC_ITEM_MNTH when mergingGetting PRIMARY KEY
constraint 'PK_DM_INV_LOC_ITEM_MNTH when merging |
CP-8584 |
8.5.6.5 |
000000090494780 |
000000090494780 |
In Order Management,
Component item cannot be picked/verified for full amt for alt unit |
CP-8197 |
8.5.6.5 |
92561714 |
Purging an Inactive
Item causes an error: The DELETE statement conflicted with the REFERENCE
constraint "FK_IM_PRC_CHANGE_EVENT_HIST_LIN_IM_ITEM" |
|
CP-8177 |
8.5.6.5 |
92549032, 92642601,
94105524 |
92549032, 92642601,
94535670 |
Getting PRIMARY KEY
constraint 'PK_DM_INV_LOC_ITEM_MNTH when mergingGetting PRIMARY KEY
constraint 'PK_DM_INV_LOC_ITEM_MNTH when merging |
CP-3770 |
8.5.6.5 |
000000085133036
000000085163980 |
000000085133036
000000085163980 |
System does not
display insufficient qty dialog after ship-from location is changed to a
location with insufficient quantity available at line level in Ticket Entry. |
CP-3246 |
8.5.6.5 |
ADD272, ADH840,
ADJ181, ADL590, AEM360, AEM671, AEN153, AER597 with 24 customers, AES065,
92875331 |
000000085130753,
000000085130918, 000000085131332, 000000085133292 000000085162956,
000000085170120 000000085163221 000000085172401 |
Dashboard Today View
includes Quotes and Holds instead of only the Sales for the day. Additionally, the
sales for the day do not reflect the returns that were entered. |
CP-3245 |
8.5.6.5 |
ADD272, ADH840,
ADJ181, ADL590, AEM360, AEM671, AEN153, AER597 with 24 customers, AES065,
AET368 |
000000085195196 |
Dashboard Today View
includes Quotes and Holds instead of only the Sales for the day.
Additionally, the sales for the day do not reflect the returns
that were entered. |
CP-3335 |
8.5.6.5 |
AEW459 |
000000085196070 |
EMV - Pay-out Receipts
include incorrect indicator in header |
CP-8868 |
8.5.6.4 |
94452797 |
Device not
consistently prompting for signature using AR and CASH pay codes. |
|
CP-8751 |
8.5.6.4 |
93789700 |
When adding Icon
Favorites to the menu, it doesn't save when adding one at a time. |
|
CP-8628 |
8.5.6.4 |
94358948 |
Device is currently in
use by another caller |
|
CP-8575 |
8.5.6.4 |
94131870 |
94131870 |
8.5.6.2 Error: 'Device
is currently in use by another caller' |
CP-8574 |
8.5.6.4 |
93779019 |
93779019 |
'Device is currently
in use by another caller' encountered when trying to complete a ticket after
the previous ticket has time-out. |
CP-8554 |
8.5.6.4 |
93931182 |
93931182 |
"Device is
currently in use by another caller" encountered in failed transaction |
CP-8539 |
8.5.6.4 |
000000093931936 |
000000093931936 |
8.5.4.1, Device is
currently in use by another caller error in TSTE |
CP-8518 |
8.5.6.4 |
93847202 |
93847202 |
8.5.6.2 Error: 'Device
is currently in use by another caller' |
CP-8517 |
8.5.6.4 |
93815420 |
93815420 |
8.5.4.1_007 Error:
'Device is currently in use by another caller' |
CP-8467 |
8.5.6.4 |
93622509 |
93622509 |
8.5.6.2 Error: device
is currently in use by another caller on ticket completion |
CP-8414 |
8.5.6.4 |
93728446 93779019 |
'Device is currently
in use by another caller' encountered when trying to complete a ticket after
the previous ticket has time-out. |
|
CP-8005 |
8.5.6.4 |
92240968 |
'Device is currently
in use by another caller' when user is logged in to TSTE on multiple
workstations |
|
CP-3128 |
8.5.6.4 |
ACU016, ADR867,
AEO239, AEW235, ADB308, 000000084994612,000000093490456 |
000000085106291,
000000085106495, 000000085133332, 000000085133419 000000085163903,
000000093490456 |
When you select a ticket
for validated returns, and the line items are populated into the grid, we are
defaulting to a return qty of 1, even when the quantity available to return
is less than 1. This results in the following error:
(TSTicket.CopyLIEToLinesCDS) Pricing quantity discrepancy. cdsLIE.QTY_SOLD != Sum(cdsLIEPrice.QTY_PRCD). |
CP-8704 |
8.5.6.3 |
94252077 |
Improvements made to
reported Device in Use by another caller issue. |
|
CP-8702 |
8.5.6.3 |
94452129 |
[8.5.6.3 PORT] Payment
discrepancy observed with order deposit split between store credit and credit
card |
|
CP-8462 |
8.5.6.3 |
93569348 93068271
93317785 |
93569348 93068271
93317785 |
Error on gift card
lookups occur "Error: Unable to locate the CpServices 'server' node'
exception" |
CP-8425 |
8.5.6.3 |
92977001 |
92977001 |
Validated returns
getting out of balance during postings if line discounts are included |
CP-8297 |
8.5.6.3 |
000000092928270 |
000000092928270 |
Adding or changing a
column in Drawer Management Column Designer and saving it as default causes
Drawer Management to error and not open any longer |
CP-8280 |
8.5.6.3 |
92899753 |
92899753 |
Syntax for CPSQL
command line tasks is not working in 8.5.6, errors with ‘Control
btnLoadParameters on active form (TfrmDIExport) is not a supported type
(TSBitBtn)’ |
CP-7925 |
8.5.6.3 |
91652383 |
Update Practice
Company utility will not run "MSSQL Error accessing Database" |
|
CP-7705 |
8.5.6.3 |
90934424, 93054164 |
.01$ (penny) balance
remains on partial validated return ticket, with a line
item discount applied |
|
CP-7701 |
8.5.6.3 |
000000090593120 |
000000090593120 |
Out of balance
distributions created when posting validated return tickets with line
discounts |
CP-7286 |
8.5.6.3 |
000090015387 |
Client Terminal ID for
merchant with more than 100 workstations |
|
CP-5327 |
8.5.6.3 |
000000085377150 |
000000085377150 |
Windows List does not
work in Touchscreen Ticket Entry |
CP-4672 |
8.5.6.3 |
90485135, 93297630 |
000000090485135 |
Skip All and Replace
All buttons are NOT working in Duplicate Physical Count dialog box |
CP-3120 |
8.5.6.3 |
AEL418, AEQ566,
AEQ413, AER534, AES036, AES317, AET264, AEU046, AEV412, AEV737, AEW377,
AEW845, AEW966, AEX416, AEZ646, 94108825 |
000000085168527,
000000085169738 000000085171440 000000085172162 |
Offline Packages are
sometimes being persisted to CPPractice Company. The problem seems to
occur when manually provisioning the CPPractice database. |
CP-3519 |
8.5.6.3 |
ADW407, AEJ557 |
The Inventory Grid
Overview report is showing inflated sales and cost values compared to other
reports when multi-cell lines exist in history. |
|
CP-8304 |
8.5.6.2 |
92695936, 92363877,
92600790, 92824093, 92966985 |
Unable to run reports
error: "Database TestGolf does not exist" |
|
CP-8284 |
8.5.6.2 |
93167547 |
"DVC failures
crash CounterPoint.exe" issue. |
|
CP-8105 |
8.5.6.2 |
92101219 |
92101219 |
Spaces in station
names causes errors when generating customer-specific purchase request |
CP-8090 |
8.5.6.2 |
92365040 |
An Error
"ReceiptPrinterBAPI: failed startup" occurs when devices attempt to
load during CP login. |
|
CP-8070 |
8.5.6.2 |
91493094, 91620960,
91493094 |
When interfacing with
Dynamics Great Plains 2013, you receive the error “Next voucher number is too
long. Maximum length allowed is 4 / GetNextVchrNo(Sizeof(VoucherNo))
|
|
CP-8062 |
8.5.6.2 |
92348934 |
Error attempting to
pay with the balance of a gift card amount tendered is greater than current
balance though the payment line amount and GC balance are equal. |
|
CP-8043 |
8.5.6.2 |
92352734 / 92152980 /
92375797 / 92899752 / 92901089 |
While working in CP,
devices are no longer available and the device
service shows as "stopped". |
|
CP-7996 |
8.5.6.2 |
000000092144740,
000000092352576, 000000092116045 |
000000092144740,
000000092352576, 000000092116045 |
A communication error
will occur when customer is attempting to pay for an item using 'Auto card
Payment by manual entry' in Regular Ticket Entry |
CP-7978 |
8.5.6.2 |
92061746, 92117846,
92105009, 92201047, 92323763, 92378503, 92323887, 92389919, 92474900, 92515699,
92533271, 92630332 , 92628119 , 92639063, 92769080,
92848739, 92853112 , 92846432, 92939846, 92976547, 92976057, 93062614,
93067251, 93067474, 93067020 |
92061746, 92323887,
92515699, 92313486, 93223277 |
8.5.6 'Device is
currently in use by another caller' prompt intermittently encountered when
trying to complete a ticket |
CP-7947 |
8.5.6.2 |
000000091506408 |
000000091506408 |
Unselected lines from
a receiver updating vendor Item records |
CP-7641 |
8.5.6.2 |
90789692, 91369970 |
A timeout error will occur
when a transaction fails to complete. Subsequently prompting in UI such
error: Device is currently in use by another caller. |
|
CP-7555 |
8.5.6.2 |
90787853 |
Transaction failed to complete
where an error DEVICE_IN_USE Device is currently in use by another caller
occurs in Ticket Entry. |
|
CP-7249 |
8.5.6.2 |
000090017698 |
000090017698 |
The setting for
"AutoReboot" for an Ingenico is disabled, thus a reboot at a
specific defined time does not happen. Now that we use Uniterm, and do NOT
directly communicate with the Telium SDK, we have no mechanism to set these
values. |
CP-6862 |
8.5.6.2 |
91332112 |
000089667118, 91332112
|
Garbage text displays
in the validated returns line grid when selecting a ticket to return. |
CP-5072 |
8.5.6.2 |
84751927, 86322575,
90306078, 90381958, 90209306 |
000000084751927 |
The error, "Data
integrity error in Payment line. This should not happen. (HC)'" displays
when the loyalty point redemption maximum calculates to more than 2 decimal
places. |
CP-2426 |
8.5.6.2 |
88058096, 88698367,
88892830, 000000089285099, 000000092447541 |
88058096, 88698367,
88892830, 000000089285099, 000000092447541 |
Context menu text is displayed
in garbage character in the File/Open window when browsing from CP
(Export/Import/Paycodes/Notes/Touchcodes) |
CP-3189 |
8.5.6.2, NSP 1.8 |
AEW155, AEW211,
AEW848, AEX045, AEX113, AEY986, AFA254, AFA430, 85144076, 91412603, 91990677 |
000000085196848 |
For both EMV and
Non-EMV, when using NSP, the portal displays "ERROR: Object reference
not set to an instance of an object" when settlement fails instead of
registering the correct error message.r |
CP-8074 |
8.5.6.1 |
92348934 |
Amount tendered is
greater than the current available |
|
CP-7967 |
8.5.6.1 |
000000091947418 |
If a custom item
prompt has been added even if it is not in use on the item, if the item has
any prompt (Prompt Code 1 for example) the item cannot be added to a ticket,
and an error appears that an entry is required for the custom item
prompt. |
|
CP-7951 |
8.5.6.1 |
91705184, 91814967,
91866643 |
91705184, 91814967,
91866643, 93366454 |
Non-Offline
workstation installation fails with MSSQL Server Native Client 11.4 or later
error, forcing sql to be installed. |
CP-7950 |
8.5.6.1 |
92134551, 92202325 |
000000091852303,
92134551, 92202325 |
Ingenico iSC250 does
not prompt for signature when using A/R pay code in Counterpoint 8.5.6 |
CP-7933 |
8.5.6.1 |
91538893 |
91538893 |
Physical Count Import
does not allow ALL LOCATIONS to be selected when locations are included in
the import file |
CP-7929 |
8.5.6.1 |
91732252 |
91732252 |
User receives
"Field TRK_Meth not found" error when adding new Bill of Materials |
CP-7895 |
8.5.6.1 |
92076050 |
91464859 |
Subtotal rounding
issue on Purchasing Adjustments |
CP-7786 |
8.5.6.1 |
000000091029737,
91488099 |
"Error: No freeze
transactions on file for the selected criteria" occurs when filter on Physical
Count / Create is applied during a Physical Count / Enter. |
|
CP-7747 |
8.5.6.1 |
91102904 |
91102904 |
Pre-Support 8.5.5
Pilot: Touch Codes editor can be “Locked” up by opening button editor. |
CP-7270 |
8.5.6.1 |
000000090486747 |
Maximize and Minimize
icon for Launchpad application are the same which should not be. |
|
CP-4576 |
8.5.6.1 |
AEZ754,
000000085338653 |
000000085170277,
000000086741377, 90101463, 92238449 |
In 8.5.3, the return
reason dropdown box for a validated return in ticket entry appears on the
left side of the screen instead of next to the intended drop-down option. |
CP-3769 |
8.5.6.1 |
AEZ621, AEZ989 |
000000085169301, 000000085171388,
000000086945499, 000000089065433, 000000090464785 |
The custom filter
selection window does not allow selections or movement when editing a filter
for an action button in touchscreen code function. |
CP-2947 |
8.5.6.1 |
AEZ758, 84611794, 90041876,
89895115, 89457829, 89546920, 89369548, 86628001, 90685796, 90847803, 90920825 , 91500283, 91519255 , 91652876, 91773470 ,
91298233, 91865549, 90593865, 92239628 |
86417532, 88517142, |
Counterpoint crashes
or stops working after running/closing a report and/or viewing journals after
posting |
CP-3037 |
8.5.6.1 |
AEQ368 |
000000085171387 |
When selling multiple
GC, if you select the Card Payment touchscreen action for payment the isc250
does not display swipe card or accept a swipe. |
CP-3337 |
8.5.6.1 |
000000085163625 |
000000085163625 |
PayInOut.rdlc shows
the transaction type as Void on the receipt |
CP-3457 |
8.5.6.1 |
ACJ673, ACZ896,
ADA639.AEi140, AEJ985, AEL139, AEQ819 |
000000085163816,
000000085164642 000000085171897 |
When using 15-digit
order numbers and using the order number as the release ticket number, the
last 3 digits are being truncated which results in a duplicate ticket number.
|
CP-7852 |
R & D 8.5.6.0,
8.5.6 GA |
91436990 |
000000091380187, 000000091354669,
91436990, 91567390 |
Labels in Counterpoint
8.5.5 are are rounding to the nearest dollar |
CP-7363 |
R & D 8.5.6.0 |
000000090596380 |
In TSTE, Sales rep line
gets shifted down if SALES REP User is longer than 7+ characters. This happes
when Screen resolution is low. |
|
CP-7250 |
R & D 8.5.6.0 |
000000090322651 |
000000090322651 |
Totals section of
Voucher Receivings report does not include miscellaneous charges. |
CP-7241 |
R & D 8.5.6.0,
8.5.6 GA |
000000090302336,
000000090993680, 91245026, 91441069 |
"Grid index out
of range" error displays in Ticket Entry when editing large tickets that
exceed 40+ lines. |
|
CP-7217 |
R & D 8.5.6.0 |
90302220, 90450934,
90486379 |
Using automatic
"hold/recall per line changes" causes performance issues.
Specifically, Counterpoint scrolls through each added line with each edit,
increasing the wait time as it saves the line. |
|
CP-7090 |
R & D 8.5.6.0 |
000000090110732 |
In the Counterpoint
System Configuration Utility for Scheduled Tasks CPSQL passwords are shown in
clear text. |
|
CP-7033 |
R & D 8.5.6.0 |
89977792 |
If a payment terminal
device is not defined and you are using Tender Retail the error: "TenderRetail
initialization error: Could not find a part of the path 'C:\Program Files (x86)\Radiant
Systems\CounterPoint\CPSQL853\Bin\%PAYMENTECH_HOME%'" displays in TE. |
|
CP-6961 |
R & D 8.5.6.0 |
000000089715498 |
000000089715498 |
Serial Numbers are not
included on the Physical Count Journal or History report for sometimes
serialized items |
CP-6901 |
R & D 8.5.6.0 |
000000089685932 |
Default value for a custom
item prompt in the Data Dictionary is not being honored. |
|
CP-6711 |
R & D 8.5.6.0 |
000000089457985 |
000000089457985 |
Alternate unit costs
on a drop-ship PS order are converted to stocking unit costs when the
drop-ship Purchase Order is received. |
CP-6644 |
R & D 8.5.6.0 |
000000089391777 |
Error running data
verify on: SY_MENU_REC_USED / Negative values are not allowed for Sequence # |
|
CP-6642 |
R & D 8.5.6.0 |
89250872 |
89250872 |
Copy and pasting a
Sales Rep value in customer records in a filtered table view also copies the
customers card on file each time |
CP-6624 |
R & D 8.5.6.0 |
000000089283606 |
The error, "Item
not on file", displays multiple times if entering an invalid item number
on a Purchase Request and pressing to scroll up. |
|
CP-6579 |
R & D 8.5.6.0 |
000000088445664 |
The error, "Card
not Supported", displays when swiping a credit card to locate a sale
ticket in Validated Return Ticket Lookup. |
|
CP-6430 |
R & D 8.5.6.0 |
87965856, 89105712,
87864555,90109077 |
UIUpgradeProj.exe is
running during client setup, which is overwriting existing custom TSTE menus.
|
|
CP-6141 |
R & D 8.5.6.0 |
000000088236881 |
The SQLCMD.log file
that is created during the installation of Counterpoint includes visible
Counterpoint passwords when updating to 8.5.x. |
|
CP-6067 |
R & D 8.5.6.0 |
87974067, 87974025 |
If one device fails to
load, none of the other configured devices are functional and can also cause
CounterPoint to hang. |
|
CP-5826 |
R & D 8.5.6.0 |
000000087578734 |
Unable to complete a ticket
with an EBT payment when the EBT paycode is set to "Do not process"
and you are using an external EBT payment terminal. The error, "EBT
transactions are not supported with this payment gateway configuration"
displays. |
|
CP-5703 |
R & D 8.5.6.0 |
000000086795458 |
89631674 |
When using NSP and
there is not an Internet connection available, there is slow performance
completing a Cash sale. |
CP-3317 |
R & D 8.5.6.0 |
AEO722,
000000085379282 |
000000085164201
000000085164267 |
The "Apply
Credits to A/R Documents" process gives error "Apply process
cancelled. Invalid customer balance." with data in a certain state. |
CP-6480 |
SWM - Counterpoint -
8.5.4.1 |
89228060,
000000088833202, 000000089338058 |
000000088833202 |
VOID SALE transaction
in Secure Pay not voided in CP |
CP-6453 |
SWM - Counterpoint -
8.5.4.1 |
000000088733738 |
Experienced 3 second
delay (followed by a longer delay) when processing CASH payment using quickchip.
This service pack made some changes to address some possible timing issues in
QuickChip. |
|
CP-6337 |
SWM - Counterpoint -
8.5.4.1 |
88865197 |
LAN workstation has
reported 'failed payment' messages |
|
CP-6335 |
SWM - Counterpoint -
8.5.4.1 |
88860096 |
88860096 |
Terminal services is
freezing up at LAN station |
CP-6261 |
SWM - Counterpoint -
8.5.4.1 |
000000088730926 |
APPCRASH on
uniterm.exe after a delay in launching TSTE / Failed Payment receipt.. |
|
CP-5824 |
SWM - Counterpoint -
8.5.4.1 |
88095925 |
88095925 |
When receiving an item
in CPMobile that selling unit is EACH and purchase unit is CASE, the gross
cost is taking the CASE cost and multiplying it by the number of EACH in a
case |
CP-5796 |
SWM - Counterpoint -
8.5.4.1 |
86586360, 87336860,
87578613, 87866488, 89223898 |
86586360, 87336860,
87578613, 87866488, 89223898 |
Onboard MSR on XR5
requires multiple swipes to read ID Cards and Credit Cards. |
CP-5664 |
SWM - Counterpoint -
8.5.4.1 |
000000086559613 |
Previous custom item
prompt entry is copied to the new line addition after answering No to
overwrite question. |
|
CP-5661 |
SWM - Counterpoint -
8.5.4.1 |
84213818,
86730282,87468668 |
Local Device services
intermittently fail and devices are non-functional
following network connectivity issues. |
|
CP-5551 |
SWM - Counterpoint -
8.5.4.1 |
000000086863524 |
000000086863524 |
The request for
signature from user prompt in Counterpoint does not display the sig from the
device after device accepts and resets back to CP logo image |
CP-5296 |
SWM - Counterpoint -
8.5.4.1 |
85514319 |
In a WAN setup,
devices load in CP, but fail to connect in Setup/POS/Devices. Error received:
Failed to claim device. |
|
CP-5280 |
SWM - Counterpoint -
8.5.4.1 |
AFA812 000000084508998
|
When using customized
RDLC forms, Radiant.Retail.POS.Tickets.Custom.DLL is not being created in the
\bin folder |
|
CP-5274 |
SWM - Counterpoint -
8.5.4.1 |
000000085347506,
000000086869368 |
Error emailing from CP
if report is larger than 1MB |
|
CP-5209 |
SWM - Counterpoint -
8.5.4.1 |
000000084752692,
000000085201705, 000000084918928, 000000084343570, 000000084207712,
000000085202371, 000000085377040, 000000085404256, 000000085725452 |
A "Range Check
Error" is returned when selecting the Physical Count History Report or
the Physical Count Posting Journal if you do not have the serial number
option registered. |
|
CP-5062 |
SWM - Counterpoint -
8.5.4.1 |
000000084616660
(AFA851) |
Receipt1.rpt does not print
the total discount line from a price rule difference (receipt1.rldc prints
this info). |
|
CP-5043 |
SWM - Counterpoint -
8.5.4.1, Monetra 8.6.5 |
AFA713 |
000000084301159,
87961858 |
EBT transactions fail
with "Account Mismatch" in counterpoint.log |
CP-4886 |
SWM - Counterpoint -
8.5.4.1, 8.5.4.0patch1 |
AFA389,
000000084719516 |
After upgrading to
8.5.4 from 8.5.3, some transactions are authorized in NSP without a
corresponding ticket in Counterpoint when experiencing network connection
issues. |
|
CP-4885 |
SWM - Counterpoint -
8.5.4.1 |
AFA394 |
85200774, 93025225 |
In Setup\Point of
Sale\Touchscreen Codes, setting the touchscreen code page to not allow item
entry is not honored. |
CP-4870 |
SWM - Counterpoint -
8.5.4.1 |
AFA362 |
000000085201374 |
Receiving error 'string
or binary data would be truncated' when generating purchase requests through
purchasing advice if you manually enter a starting purchase request number
that is greater than 15 characters. This error is not presented if using
auto-assignment of purchase request numbers when generating purchase
requests. |
CP-4828 |
SWM - Counterpoint -
8.5.4.1 |
AFA279 |
Unable to substitute a
component gridded item (the grid dimension) on a Miscellaneous Sales Kit.
This occurs when the "Allow substitution" setting is set to
"Other grid cells". |
|
CP-4827 |
SWM - Counterpoint -
8.5.4.1 |
AFA273 |
When substituting a
gridded item on a Misc kit with a higher price, the kit price is not
increased. |
|
CP-4750 |
SWM - Counterpoint -
8.5.4.1 |
aez871 |
Receiver sub-total and
total are overstated on the Receivings History report when run in order by
Item#/PO#/Recvr# and when there are multiple receivers on the report for the
same item number. |
|
CP-4740 |
SWM - Counterpoint -
8.5.4.1 |
AFA018 |
Inventory History
report does not reflect the current IM_ITEM.DESCR when printed in detail
format that includes sales from multiple days. |
|
CP-4667 |
SWM - Counterpoint -
8.5.4.1 |
AEZ829 |
The message
"Unable to post some drawer sessions" is returned for active drawer
sessions which are not being posted if the store is configured not to allow
auto-reconciliation. |
|
CP-4648 |
SWM - Counterpoint -
8.5.4.1 |
AEZ821 |
000000085170565 |
User is prompted to
enter a value for item prompt when processing a validated return.
Additionally, if items without the item prompt were entered after the item
with the item prompt - those items can be omitted during the validated return
if the user does not enter the required value and completes ticket. |
CP-4627 |
SWM - Counterpoint -
8.5.4.1 |
AEZ776 |
You receive the
message "You must enter a value for Line identifier (LIN_GUID)"
when attempting to import lines into the PO_RTV_LIN table using Data
Interchange\Import. |
|
CP-4490 |
SWM - Counterpoint -
8.5.4.1 |
AEZ629, AEZ614 |
000000085169210,
000000085169571 |
The filter on the
Distributions tab for Interface Distributions is ignored when the criteria
include specific distributions and some
distributions are marked as interfaced. |
CP-4478 |
SWM - Counterpoint -
8.5.4.1 |
AEZ416 |
000000085168398 |
Two issues with Database
Interchange Export / Saved Parameter using a saved filter does not load in
the correct order as it was saved and does not save line type values. |
CP-4441 |
SWM - Counterpoint -
8.5.4.1 |
AEZ411, AFA192 |
000000085200502,
000000085201235 |
For Transfer Out \
Import when importing or verifying the import using receive without a
transfer, Counterpoint will lock up if the import file includes duplicate
gridded barcodes that are NOT in numerical order. The work-around is to
organize the import file such that the barcodes are in numerical order or
eliminate the duplicates. |
CP-4379 |
SWM - Counterpoint -
8.5.4.1 |
AEZ452 |
Error "Incorrect
syntax near 'LOC_ID'" displays after attempting to Transfer In / Import
/ 'Receive without a transfer' if System Security code is not set to: Allow
other Locations. Workaround: Allow other locations in the system security
code. |
|
CP-4284 |
SWM - Counterpoint -
8.5.4.1 |
AEZ181, AEZ454,
AEY478, AEZ610, AFA296, AFA515, AFA523 |
000000085163129,
000000085168465, 000000085168805, 000000085200475, 000000085201333 |
Receive an error when
performing an Order Copy Release and selecting ALL lines and releasing the
document: "(TSTicket.SplitLinePriceRecords) We ran out of prices before
we priced enough units." |
CP-4269 |
SWM - Counterpoint -
8.5.4.1 |
AEZ266 |
000000085168246 |
And order with a Misc
Kit and substitute item that costs more than the original cannot be released
through Batch Release or Order Management, |
CP-4266 |
SWM - Counterpoint -
8.5.4.1 |
AEZ329 |
The Log-in per ticket
option in Setup\Point of Sale\Stores does not require a log-in after a
competed ticket has been voided. |
|
CP-4155 |
SWM - Counterpoint -
8.5.4.1 |
AEY996 |
Error on lookup for
Gift Registry# on Forms: Index not found in Data Dictionary VI_PS_TKT_LIN_X1 |
|
CP-4103 |
SWM - Counterpoint -
8.5.4.1 |
AFA146 |
000000085163494,
000000085201165 |
The error
"TenderRetail Initialization error: Could not find part of the
path..." will display on any workstation where there is no integrated
Chase pinpad configured or physically connected to the station. |
CP-4098 |
SWM - Counterpoint -
8.5.4.1 |
AEV655, AEV779,
AEV781, AEY897, AEY987, AEY620, AFA594, 000000085315280 |
000000085107844,
000000085163941, 000000085103533, 000000085201082 |
Since enabling EMV,
the database size has doubled in PS_TKT_HIST_PMT. |
CP-3933 |
SWM - Counterpoint -
8.5.4.1 |
000000085163032,
000000087266391 |
000000085163032,
000000087266391 |
Favorites in Counterpoint
8.5.3 do not stay in rearranged order after logging out and logging back into
Counterpoint. |
CP-3765 |
SWM - Counterpoint -
8.5.4.1 |
ADJ857, AEY269 |
Inventory valuation
report is not printing serial information even though show serial number detail
is selected when printing the detail format. |
|
CP-3761 |
SWM - Counterpoint -
8.5.4.1 |
AEY167, AFA596 |
000000085199390 |
An access violation
error is received in 8.5.3 upon opening Counterpoint if the windows user ID
exceeds 17 characters and the Counterpoint setup does not include use of
windows authentication in Setup\System\Company. |
CP-3525 |
SWM - Counterpoint -
8.5.4.1 |
AEX964, AEY406,
AEY927, AEY989, AEZ139, AEZ194, AEZ870, AFA064, AFA323, 000000084227474,
000000084253574, 000000085164353 |
000000085164353 |
The error, "You
must enter a value for!_DISC_ACCT_NO!" displays
when you have selected to mark a receiving as manually vouchered. |
CP-3461 |
SWM - Counterpoint -
8.5.4.1 |
AEW225 |
000000085133195 |
In Counterpoint Version
8.4.6.18 - Unable to save a receiving of an allocated purchase order from an
import file that includes grid items and qty received is greater than what
was ordered. This does not affect Receive w/out a PO. In Counterpoint Version
8.5.2, 8.5.3, and 8.5.4 the behavior changed and the import errors on the
line where the qty received is greater than what was ordered, but the line is
saved, and the PO can be posted. |
CP-3221 |
SWM - Counterpoint -
8.5.4.1 |
AEW086 |
The error, "Label
query did not return any matching rows for the Unit and Barcode type
combination" displays after attempting to print an inventory label for a
normal type item with a barcode that previously was
a gridded type item. |
|
CP-3209 |
SWM - Counterpoint - 8.5.4.1
|
AEP664, AEP739,
AEQ327, AER600 , AES227 , AES318, AES308, AER635,
AEU529, AEU666, AEU718, AEU438, AEU917, AEW153,AEW379, AEW139, AEZ080,
000000084582933 |
000000085133432,
000000085164083, 000000085171454 000000085200892 000000085201079 |
Unable to post an
order that contains the payment line type, "J" (deposit
justification). The error, "Check constraint violation on
PS_ORD_HIST_PMT.PMT_LIN_TYP" is issued. |
CP-3273 |
SWM - Counterpoint -
8.5.4.1 |
85339945, DAT
000000086329183 |
85339945, DAT
000000086329183 |
When adding a line to
an ecommerce order, you get an "Integer overflow" error, and cannot
complete the edit. |
CP-3263 |
SWM - Counterpoint -
8.5.4.1 |
AEU319, AEU587, AEU937
|
CounterPoint.log
records a needless warning when not using signatures for credit card payments
|
|
CP-3319 |
SWM - Counterpoint -
8.5.4.1 |
AEN728 |
In Point of Sale for
batch release, if you create a batch release parameter with a drawer name such
as CERRT, the error 'Cannot focus a disabled or invisible window.' displays
when loading the saved parameter. |
|
CP-3331 |
SWM - Counterpoint -
8.5.4.1 |
AER131, AET046,
AEV566, AEE486 |
000000085107267,
000000085132075 000000085171991 000000085194799 |
When viewing closed
orders via zoom, the Lines/Total tab renders the error: "Application
uses a value of the wrong type for the current operation". |
CP-3328 |
SWM - Counterpoint -
8.5.4.1 |
AEL704 |
The IM Transfer In Journal.rpt and the IM Unposted Transfer In Form.rpt
incorrectly reports qty received when running the report in Order by
Transfer#, Item# if the item quantities have been edited on the
transfer-in form. |
|
CP-3349 |
SWM - Counterpoint -
8.5.4.1 |
AEP016, AEV531 |
000000085106990 |
receipt1.rdlc &
salesdraft.rdlc does not display SVC card number and card name for SVC
manually entered transaction |
CP-3353 |
SWM - Counterpoint -
8.5.4.1 |
AEK839 |
000000085135283 |
When using a simplified
item add on the fly form, certain data fields such as profile codes or label
codes are not validated. |
CP-3348 |
SWM - Counterpoint -
8.5.4.1 |
AEN967, AEO450, AER305
|
000000085163728,
000000085168923, 000000085169348 000000085172074 |
Error occurs when
adding Gridded items to a Purchase Request, via 'Add Items' button. The error
prompted is "cdsLIE: Field: ҟORD_QTY_NUMER not found". |
CP-3068 |
SWM - Counterpoint -
8.5.4.1 |
AEI474 |
000000085134533 |
An SVC activation line
on a ticket cannot be deleted prior to ticket completion. |
CP-3386 |
SWM - Counterpoint -
8.5.4.1 |
AEH667 |
000000085134206 |
The Customer/Ship-To
Address form does not display while in Offline mode even though it does for
the same user in Live mode. |
CP-3408 |
SWM - Counterpoint -
8.5.4.1 |
AEG540, AEW308 |
000000085133636,
000000085102956 |
In Ticket Entry, when
entering a pay on account and using a check paycode that is set to 'do not prompt'
for all prompt fields, the user is still prompted for transit number, account
number, and check number. |
CP-3434 |
SWM - Counterpoint -
8.5.4.1 |
AED392 |
The Purchase Request
Edit List and Journal do now show the Cell/Location matrix for gridded items
if only one cell is listed for a single location or if the same cell is
listed for all locations on the Allocated Merged Purchase Request. |
|
CP-3432 |
SWM - Counterpoint -
8.5.4.1 |
ADY040, AEB212,
AEM351, 000000084232026 |
000000084232026 |
There appears to be a
bug with the Visibility control in the rdlc receipt designer in that you
cannot add any expression for the barcode field and save it without getting
"object reference not set to an instance of an object". |
CP-3077 |
SWM - Counterpoint -
8.5.4.1 |
ADS548 |
000000085134003 |
When the Data Synch
Rebuild process has a failure, it proceeds with packaging the rest of the ZIP
file and sends that down to the station to be processed as though it was a
good rebuild package. The rebuild should completely terminate if
there is a failure during any part of the process. |
CP-3449 |
SWM - Counterpoint -
8.5.4.1 |
ADO386 |
000000085132478 |
When scanning grouped
tag along kits in CPSQL, as the lines continue to be added, counterpoint takes 3-5 seconds or longer to save each line
entered |
CP-7793 |
R&D - Counterpoint
- 8.5.5 |
87965856, 89105712,
87864555,90109077 |
UIUpgradeProj.exe is running
during client setup, which is overwriting existing custom TSTE menus. |
|
CP-7693 |
R&D - Counterpoint
- 8.5.5 |
87974067, 87974025 |
If one device fails to
load, none of the other configured devices are functional and can also cause
CounterPoint to hang. |
|
CP-6898 |
R&D - Counterpoint
- 8.5.5 |
89825680, 90083832,
90093743, 90332854, 91075060,91410726 |
Payment discrepancy
message displays when authorization code is returned from Monetra as
authorized, but the transaction has not been authorized. The resolution to
this requires an update to Uniterm. |
|
CP-6718 |
R&D - Counterpoint
- 8.5.5 |
89510350, 89542736,
89566564, 89943183 |
When applying a cash
payment for a ticket there is a three second delay before receiving the
payment dialog for ticket completion. This is due to the cancelling of early
insert on the payment device. While this was reported as a problem when using
the cash paycode, it was also present when selecting other non-edc paycodes. |
|
CP-6462 |
R&D - Counterpoint
- 8.5.5 |
000000085347506,
000000086869368 |
If trying to email a
report that is greater than 1MB in size you will
receive the error "CPServices reported an error. This may indicate a
service configuration problem or network connectivity issue. |
|
CP-6456 |
R&D - Counterpoint
- 8.5.5 |
88888485 |
Provisioning fails if
custom tables are added to DataSyncConfig.xml. Workaround: Capitalize the
Custom Table names in DatasynConfig.xml. |
|
CP-6359 |
R&D - Counterpoint
- 8.5.5 |
000000088733738 |
3 second delay
(followed by a longer delay) when processing CASH payment using quickchip in
8.5.4.1 |
|
CP-6353 |
R&D - Counterpoint
- 8.5.5 |
000000088731871 |
Do not do Early Insert
when a ticket starts with a Validated Return |
|
CP-6291 |
R&D - Counterpoint
- 8.5.5 |
000000088668456 |
When entering grid
items on a Purchase Request, the grid dialog displays lines left justified.
The totals are right justified, so columns do not align. This problem also
applies to any other grid entry form in Counterpoint. |
|
CP-5748 |
R&D - Counterpoint
- 8.5.5 |
87000410 |
Item and description
fields do not update properly when tabbing through lines in order management.
This is a display only issue. |
|
CP-5717 |
R&D - Counterpoint
- 8.5.5 |
86741804 |
86741804 |
When receiving an item
in CPMobile that selling unit is EACH and purchase unit is CASE, the gross
cost is taking the CASE cost and multiplying it by the number of EACH in a
case |
CP-5700 |
R&D - Counterpoint
- 8.5.5 |
000000086770162 |
000000086770162 |
A sale ticket line is
allowed for a user with restrictions in the POS Security Code that doesn't
allow sale lines when the station setting for the default line is Sale. |
CP-5698 |
R&D - Counterpoint
- 8.5.5 |
000000086771171 |
000000087434776 |
The error, "Batch
[xxxx] not available", displays when viewing Purchase Orders in Work
Center. |
CP-5228 |
R&D - Counterpoint
- 8.5.5 |
000000085318561;000000085340380
|
000000085318561;000000085340380
|
Customer Notes option within
a Customer Zoom does not work if there is a space in the customer number. |
CP-5221 |
R&D - Counterpoint
- 8.5.5 |
84923885 |
84923885 |
Receive a foreign key
violation error when posting a Quick Assembly transaction when components
include a sometimes serialized item. |
CP-5027 |
R&D - Counterpoint
- 8.5.5 |
84213705, 84779530,
88698124 |
84213705, 84779530,
88698124 |
Additional formatting
characters are inserted into the body when forwarding a message in Message
Center |
CP-4570 |
R&D - Counterpoint
- 8.5.5 |
AEZ659, AEZ901,
AEZ682, 000000084257438 |
000000085169795,
000000085170034, 000000085170893 |
The Secure Pay
Reconciliation report filtered by store does not show "Transactions in
Counterpoint Only." |
CP-3244 |
R&D - Counterpoint
- 8.5.5 |
AEW099 |
000000085132884 |
For the Ticket Entry
Sales Draft (rdlc) form, an extra signature line prints when the ticket
includes a split tender payment for both credit card and one other method of
payment. |
CP-3247 |
R&D - Counterpoint
- 8.5.5 |
6G20ATS |
When entering a
ticket, if you hit complete ticket, the Total is NOT shown on the Radiant
pole display and a non-emv isc250 device is attached. |
|
CP-3330 |
R&D - Counterpoint
- 8.5.5 |
AEL865, AEM224,
AEQ223, AFA438, 000000084361128 |
000000085162548
000000085162860 000000085171304, 000000085200876 |
Receive the error,
"Not enough storage is available to complete this operation", for a
multi-dimensional gridded item that has been discontinued when selecting
Inventory from Items\Main tab. |
CP-3401 |
R&D - Counterpoint
- 8.5.5 |
AEC202; AEJ768,
AEM346, AEX511, AEU728, AEW234, AEY007, 000000085204169 |
000000085138946,
000000085140820, 000000085164335, 000000085166541, 000000086969977 |
The InstallHelper
fails if a TopLevel path is specified as UNC. |
CP-4583 |
8.5.4.0, Monetra 8.6.1
|
AEZ696 |
Unable to change
processors/delete NCR Secure Pay stores from User portal. It shows 'success' but store is not removed. This issue occurred because
debit was enabled on their account but the debit
config fields were never entered. This was a change within Monetra's process
to check configurations and was causing a silent failure. |
|
CP-4453 |
8.5.4.0 |
AEZ572 |
Changes to line colors
for a Point of Sale stores do not save. |
|
CP-4433 |
8.5.4.0 |
AEZ395, AEY224,
AEZ874, AEZ999, AEZ998,AEZ994, AFA007, AFA008,
AFA001, AFA006, AFA021, AFA004, AFA032, AFA025, AEZ772, AEZ692, AFA002 |
In Ticket Entry, the
dialog for EMV loading does not happen and the user is not prompted to insert
the card on device. Logs include "Request - u_flags :
DEVICEONLY|DELAYRESPONSE." |
|
CP-4297 |
8.5.4.0 |
aey692, AEZ517 |
The Custom line prompt
on PS_DOC_LIN_EXT no longer saves the value when editing an order as it did
in 8.5.2 if you don't tab through the item on the order. |
|
CP-4241 |
8.5.4.0 |
AEZ250, AEZ158, AEZ812
|
In Touchscreen Ticket
Entry when not using a default customer, the customer’s name (not number)
from the previous ticket displays. |
|
CP-4225 |
8.5.4.0 |
AEZ193 |
The store settings for
minimum profit percent and minimum price level are not being honored in
Ticket Entry and Touchscreen Ticket Entry. |
|
CP-4181 |
8.5.4.0 |
AEZ130, AEZ774,
AEZ444, AEZ940 |
When using NCR Secure
Pay and setup to use an EMV device, completing a sale in ticket entry using
an EMV chipped card brand of ICBC VisaCard (China) requires users to close
Counterpoint. Ticket entry stalls at "Please wait for cashier."
This results in an orphan payment. The transaction does get to NCR Secure Pay
as a sale transaction, but Counterpoint is not completing the sale properly.
Therefore, there is not a ticket matching the payment in NCR Secure Pay. |
|
CP-4156 |
8.5.4.0 |
AEZ073, AEZ402,
AEZ412, AEZ481, AEZ813, AEZ835, |
Adding Categories in
Ecommerce causes Counterpoint to lock up and requires you to log out. |
|
CP-4116 |
8.5.4.0 |
AEY965, AEZ645 |
AEY965, AEZ645 |
Item price-1 value in
TSTE does not honor the Price Decimal setting from the Item record. |
CP-4086 |
8.5.4.0 |
AEY900 |
In Regular Ticket
Entry, if you have prompt for document entry enabled, the setting to begin tickets
at the customer number is not honored after the first is ticket entered. This
issue is not seen in Touchscreen Ticket Entry. The work around just requires
user to move focus back to the customer number field. |
|
CP-4085 |
8.5.4.0 |
AEY969 |
In 8.5.3 when using
the Move line up/down button in TSTE or the corresponding menu item in REGTE
the line changes focus to the top line item after the first move selection. |
|
CP-4038 |
8.5.4.0 |
AEY292 |
Email sent using
Sendmail.exe results in question marks in the body of the email for
Counterpoint 8.5.3. |
|
CP-4023 |
8.5.4.0 |
AEY832 |
The
"Selected" action in Order Management is not working. |
|
CP-3808 |
8.5.4.0 |
AEY400, AEY534,
000000084325105 |
On a P530 workstation
running Windows Embedded 7 (32-bit), the CPSQL Prereqs fail with the message
"You are running a 32-bit version of Windows Server 2008 R2. NCR Counterpoint
requires the 64-bit version of Windows Server R2". |
|
CP-3767 |
8.5.4.0 |
AEY283 |
In the view documents
forms (Ticket, Order, Layaway) pressing the line details button for a
serialized line item, when more than one serialized line item exists on the
document, displays incorrect data. |
|
CP-3549 |
8.5.4.0 |
AEY003 |
In Point of Sale,
changes to the item prompt value for an existing order are not saved when
editing the order after its initial creation. |
|
CP-3523 |
8.5.4.0 |
AEX952 |
The error
"Invalid RBA Configuration folder rbaconfig\ does not exist"
displays after launching the Ingenico Utility button from Setup\Point of
Sale\Devices when you are running as a LAN, or never offline workstation. |
|
CP-3462 |
8.5.4.0 |
AEX844 |
User receives
"Error: Bad Date Format String" error when previewing the Customer
Aging report for aging and cutoff dates that are Custom but for a blank date.
|
|
CP-3471 |
8.5.4.0 |
AEX525 |
In Ticket Entry, the
warning message "This will place the customer over their credit limit'
displays when accepting a CASH deposit on an existing order or layaway for an
AR charge customer that is near their credit limit as defined in Customers. |
|
CP-3485 |
8.5.4.0 |
AEX106 |
The total unit cost
correction amount is inflated by the number of grid cells received on the PO
Receivings Journal when the cost is changed at the time of receiving and
creating a cost correction value. The line cost correction amount is correct.
|
|
CP-3149 |
8.5.4.0 |
AEX460 |
Printing a ticket from
Ticket History view using report "Receipt EMV - Tickets" results in
all tickets printing, not just the ticket that is selected in the view. |
|
CP-3172 |
8.5.4.0 |
AEW765 |
If no Primary Vendor
or Vendor Item exists for an Item, the vendor information will be blank on
the PO Posted Receiver Form.rpt |
|
CP-3155 |
8.5.4.0 |
AEX037 |
The Posting Ticket Scheduled
Task will not run if the password includes the special character
"&". |
|
CP-3498 |
8.5.4.0 |
AEW701 |
The error message,
“Lines CDS is not empty
(C:\BuildAgent\work\CPV8\Delphi\Sales\PointOfSale\SynDocTicket.pas, line
26622)" displays when using a touchscreen code that includes a button
action that calls the Pay on Account form. The error occurs when the form is
canceled. |
|
CP-3185 |
8.5.4.0 |
AEW428, AEX492 |
In Ticket Entry,
Pay-In Receipts prints "Pay Out" in the receipt header. |
|
CP-3181 |
8.5.4.0 |
AEW323 |
Deleted items are
included in the totals of the Physical Count History and Physical Count
Journal reports, but not in the detail section of the reports. This is a
report issue only. |
|
CP-3238 |
8.5.4.0 |
AEV988 |
When entering a pay on
account and printing the PayOnAccount1.rdlc - If using the pay on account
method of Specific or Multiple (not open or automatic) the document amount
does not include the zeroes after the decimal place. The amount paid on the
document does include these zeroes. |
|
CP-3228 |
8.5.4.0 |
AEV462 |
Error merging items if
items were previously used on a quick assembly from a deleted Bill of
Materials. |
|
CP-3200 |
8.5.4.0 |
AEU930 |
If you unselect a line
on a receiving for a Purchase request that was generated as a Customer
Specific Purchase Request from a Point of Sale Order
and do not manually update the quantity received column the received amount
and status on the order in Point of Sale will reflect the line as "Fully
received" when it was clearly not received and remains to be received in
Purchasing. |
|
CP-3197 |
8.5.4.0 |
AEV162 |
When entering a
Purchase Adjustment against a vouchered receiver, the user is not warned that
the receiver has already been vouchered if the receiver number is manually
entered. |
|
CP-3217 |
8.5.4.0 |
AEV064, AEV468 |
Document discount is
not updated on an existing order when line items are added to the order. Work
around: Re-enter the document discount after adding lines to the order. This
will update the document discount correctly. |
|
CP-776 |
8.5.4.0 |
ADQ188, AEC265, AEH801
|
On the Purchase Order
Report, allocated merged purchase orders that have gridded items with only one
grid dimension are printing all locations, even when the allocated purchase
order detail is set to "Totals only." |
|
CP-3210 |
8.5.4.0 |
AET972, AEW007 |
Receipt1.rdlc omits
the line-by-line "Compare at" display of user savings, as
configured by the "Detail type" in Setup / Point of Sale /
Stores. |
|
CP-522 |
8.5.4.0 |
AEM474 |
When releasing
multiple orders and sending receipt1.rdlc attachments, all customers receive
the same attachment. |
|
CP-448 |
8.5.4.0 |
AER566 |
When using windows
authentication for the NCR CounterPoint login, the LOGIN_FAIL_CNT field is
not reset in SY_USR properly after failed login attempts to ticket entry. |
|
CP-3140 |
8.5.4.0 |
ADL285, ADY158,
AEO025, AEV066, AEW446, AEY257, AEE218 |
User receives the
message "Value of field 'Gross ext prc' is out of range" when
performing a validated return for an item with a price override of 100% and
ticket discounts are applied to the original ticket. |
|
CP-3251 |
8.5.4.0 |
AES564, AET277 |
The Pay-In or Pay-Out
rdlc forms do not print the entered description that can be entered in Ticket
Entry when performing a Pay-In or Pay-Out ticket. |
|
CP-3520 |
8.5.4.0 |
ADW407, AEJ557 |
The Inventory Grid
Overview report is showing inflated sales and cost values compared to other
reports when multiple users run the report simultaneously. This is because
the value for Running Totals is not reset causing it to double. |
|
CP-3042 |
8.5.4.0 |
AES386, AES573,
AES559, AES870, AES927, AES997, AET803, AET851, AEU105, AEU539, AEU651,
AEU669, AEU767, AEU792, AEV062, AEV363, AEV653, AEV741, AEW954, AEX039,AEX070,AEX290,AEX370,AEX415, AEX683, AEX977,AEY767,
AEZ164, AEZ330 |
Found during the
EMV Pilot when using WorldPay TCMP: The payment terminal prompts for
"swipe card" even though the setting 'use reader' is unchecked for
the Store Credit . |
|
CP-3039 |
8.5.4.0 |
AEQ783 |
When using standard
receipt1.rdlc when canceling an order and doing a partial forfeit of the order
the receipt does not show the forfeited amount only the refunded amount. |
|
CP-3307 |
8.5.4.0 |
EMV pilot |
Adding the Signature
Data field to an RDLC form does not print a captured signature. |
|
CP-3318 |
8.5.4.0 |
AEP215 |
When customizing RDLC
receipts to add Price override reason (Fields!PricingInfo.Value.PriceOverrideReason),
the reason does not print on the receipt. |
|
CP-3314 |
8.5.4.0 |
AEO473 |
The Sales History by
Item by Customer Report does not include the parent item detail for
grouped tag along kits, regardless if you check the
option to "Report kit sales at the parent item." This same
detail is included for the Sales History by Customer by Item Report. |
|
CP-3336 |
8.5.4.0 |
AEN335, AEW267 |
When saving a purchase
adjustment, the item number is displayed in the vendor's item number
column. |
|
CP-3326 |
8.5.4.0 |
AEN258 |
When scanning or manually
entering an item barcode in 'find items' when processing a validated return,
the message 'Item not found in ticket' is returned. |
|
CP-3354 |
8.5.4.0 |
AEK263 |
The subtotal field on
Order1.rdlc is inflated for any serialized items on the order. |
|
CP-3338 |
8.5.4.0 |
AEJ569 |
The RDLC receipt is
not showing the correct "Number of items Returned" total when there
are serialized or sometimes serialized items on the Return. |
|
CP-3384 |
8.5.4.0 |
AEH545 |
The giftreceipt1.rdlc
displays the 'QTY' text for a cell even when the item(s) sold is not
multi-cell. It works correctly when the item has grid dimensions. |
|
CP-3081 |
8.5.4.0 |
AEF587 |
You receive the
message "Credit card transactions for this ticket have been settled.
Ticket cannot be voided" if you attempt to void a ticket tendered with a
credit card for a zero amount using NCR Secure Pay. |
|
CP-3393 |
8.5.4.0 |
AEF287 |
If you add the
OriginalQuoteInfo.QuoteExpirationDate to the Receipt1.rdlc form, it displays
1/1/2001 as the expiration date. |
|
CP-3371 |
8.5.4.0 |
AEL038, AEP744 |
When returning an item
and paying with cash, payment type is set to Tender causing refundable amount
to double. |
|
CP-3438 |
8.5.4.0 |
AED616 |
When running the Sales
Analysis by Group report, the parameters section at the top does not show all of the parameters used. |
|
CP-3405 |
8.5.4.0 |
AEC729 |
When entering a return
in Ticket Entry or Touchscreen Ticket Entry where there is a refund amount
due, if the pay button and cash paycode button is then used, the amount can
be positive or negative, this was forced as a negative amt in 8.3.9 |
|
CP-3404 |
8.5.4.0 |
AEC380 |
Cached/Current station
ID is used when reprinting rdlc receipts |
|
CP-3403 |
8.5.4.0 |
AEC322 |
The Purchase Order
Report includes location detail for non gridded items on an Allocated Merged
Purchase Order when parameters specify to include Totals only. |
|
CP-3452 |
8.5.4.0 |
ACQ341, AEH899 |
If you change the
order of the columns in the Item Zoom from lookup (view #1) to have year in
the first column, it still shows the location under the first column with a
heading of year. |
|
CP-4243 |
8.5.3.0, 8.5.4.0 |
AEZ253 |
"Registration key
is invalid" message received at remote site server after creating
registration.ini file from hub's registration.hub file. This issue is
existing in version 8.5.1. |
|
CP-3601 |
8.5.3.0, 8.5.4.0,
8.5.3.0patch1 |
AEY027 |
Severe slowness
logging into regular Ticket Entry for a store having 21 or more assigned
paycodes. |
|
CP-3481 |
8.5.3.0 |
AEX132 |
In Touchscreen Ticket
Entry a sale ticket was changed to a backorder, the payment was cancelled and
re-entered with the VISA authorization occurring followed by a reversal
(VOID_SALE). Counterpoint does not show that the deposit was voided/cancelled
but the Secure Pay portal does. |
|
CP-3024 |
8.5.3.0 |
AEV041, AEV344,
AEV799, AEW817, AEX636, AEX887, AEY369 |
The error,
"Unable to complete a sale ticket with a negative tax amount Error: TAX
MUST BE >= 0.00 AND <= AMOUNT" displays when a negative tax amount
is entered on a ticket using Secure Pay, Non-EMV configuration. |
|
CP-3205 |
8.5.3.0, 8.5.3.0patch1
|
AEX278, AEX801,
AEY413, AEX938, AEU951, AEV081, AEU728, AEV024, AET110, AES622, AES384 |
We have had reports
that on some systems, you receive a message that “This program has stopped
working” when attempting to install the Service Pack. To address this issue,
we have changed the packaging for the Service Pack to a self-extracting
executable. The name is still the same, the Service Pack install is still the
same, and the installation instructions are the same. The only thing
different is that at the beginning of installation, you will see a window
that shows the Service Pack files being extracted. |
|
CP-3413 |
8.5.3.0 |
AEG874 |
The Pay On Account rdlc form does not include the customer bill-to
information. |
|
CP-3078 |
8.5.3.0 |
ADX436 |
When tendering payment
for a document using a credit card paycode and the document contains a return
line and an order line of lesser value (or a misc charge to create a balance
due), the message 'Amount is above maximum change amount.' is returned if the
paycode is set to maximum change of 0. |