Windows Terminal Services WAN

Follow these steps to install the NCR Counterpoint Service Pack in a Windows Terminal Services WAN environment:

1. On your server, download the current Service Pack (cpsp84.exe) from the NCR Counterpoint Updates page of the Counterpoint User Portal (userportal.counterpointpos.com/support/software_cpsql.htm).

You must be a registered CSS subscriber to access the Counterpoint User Portal.

2. Browse to the directory to which you downloaded the Service Pack and double-click cpsp84.exe to start the Service Pack installer.

3. Click Next on the Welcome dialog.

4. On the Select Installation to Update dialog, select the Counterpoint installation (e.g., CPSQL.1) to which you want to apply the Service Pack and click Next.

   

5. If the Service Pack includes data model changes, a message appears.

   

• Click OK to proceed to the Data Model Changes Required dialog, which explains that the Service Pack will automatically update your Counterpoint database schema.

  

• Click the View Data Model Changes link to review the views, tables, triggers, and stored procedures that will be affected by the Service Pack. If you are applying the Service Pack to a customized Counterpoint system, carefully review these data model changes and take the appropriate steps to ensure that they will not adversely affect your customizations.

Typically, database schema changes you have made will be retained during the Service Pack installation, because those changes are part of the database. However, you must take the appropriate steps to ensure that your customizations will continue to function after the update. For example, if you added a trigger that depends on a particular column and that column is removed by the Service Pack, your trigger will not work.

• When you have finished reviewing the data model changes in the Service Pack, click Next

6. Click Next on the Start Installation dialog to install the NCR Counterpoint Service Pack and update your Counterpoint database to the current schema.

7. From the Installation Complete dialog, select the View Service Pack Log check box if you would like to review the issues that have been addressed in the Service Pack, and then click Finish.

If you are using Offline Ticket Entry, repeat these steps on each of your Always Offline workstations. Non-offline and Sometimes Offline workstations will be updated automatically the next time you start Counterpoint on them.